Request SampleGlobal Contact Center Sales Market Report 2023
SKU ID : QYR-22289503 | Publishing Date : 02-Jan-2023 | No. of pages : 123
Market Analysis and Insights: Global Contact Center Market
A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship management (CRM).
Due to the COVID-19 pandemic, the global Contact Center market size is estimated to be worth US$ 33680 million in 2022 and is forecast to a readjusted size of US$ 43570 million by 2029 with a CAGR of 3.7% during the forecast period 2023-2029. Fully considering the economic change by this health crisis, On-premise Type accounting for % of the Contact Center global market in 2022, is projected to value US$ million by 2029, growing at a revised % CAGR from 2023 to 2029. While Telecommunication segment is altered to an % CAGR throughout this forecast period.
The market for Contact Center is fragmented with players such as Teleperformance, Alorica, Convergys, Atento S.A, Sykes Enterprises, Arvato, Serco Group, Acticall (Sitel), Transcom, TeleTech, Concentrix (SYNNEX), HKT Teleservices and Comdata Group, etc.
Global Contact Center Scope and Market Size
The global Contact Center market is segmented by company, region (country), by Type and by Application. Players, stakeholders, and other participants in the global Contact Center market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on sales, revenue and forecast by region (country), by Type and by Application for the period 2018-2029.
Segment by Type
On-premise Type
Cloud-based Type
Segment by Application
Telecommunication
Banking, Financial Services and Insurance (BFSI)
Government and Public Sector
Healthcare and Life Sciences
Retail and Consumer Goods
Others
By Region
United States
Europe
China
Japan
Southeast Asia
India
Other Regions
By Company
Teleperformance
Alorica
Convergys
Atento S.A
Sykes Enterprises
Arvato
Serco Group
Acticall (Sitel)
Transcom
TeleTech
Concentrix (SYNNEX)
HKT Teleservices
Comdata Group
A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship management (CRM).
Due to the COVID-19 pandemic, the global Contact Center market size is estimated to be worth US$ 33680 million in 2022 and is forecast to a readjusted size of US$ 43570 million by 2029 with a CAGR of 3.7% during the forecast period 2023-2029. Fully considering the economic change by this health crisis, On-premise Type accounting for % of the Contact Center global market in 2022, is projected to value US$ million by 2029, growing at a revised % CAGR from 2023 to 2029. While Telecommunication segment is altered to an % CAGR throughout this forecast period.
The market for Contact Center is fragmented with players such as Teleperformance, Alorica, Convergys, Atento S.A, Sykes Enterprises, Arvato, Serco Group, Acticall (Sitel), Transcom, TeleTech, Concentrix (SYNNEX), HKT Teleservices and Comdata Group, etc.
Global Contact Center Scope and Market Size
The global Contact Center market is segmented by company, region (country), by Type and by Application. Players, stakeholders, and other participants in the global Contact Center market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on sales, revenue and forecast by region (country), by Type and by Application for the period 2018-2029.
Segment by Type
On-premise Type
Cloud-based Type
Segment by Application
Telecommunication
Banking, Financial Services and Insurance (BFSI)
Government and Public Sector
Healthcare and Life Sciences
Retail and Consumer Goods
Others
By Region
United States
Europe
China
Japan
Southeast Asia
India
Other Regions
By Company
Teleperformance
Alorica
Convergys
Atento S.A
Sykes Enterprises
Arvato
Serco Group
Acticall (Sitel)
Transcom
TeleTech
Concentrix (SYNNEX)
HKT Teleservices
Comdata Group
Frequently Asked Questions
This market study covers the global and regional market with an in-depth analysis of the overall growth prospects in the market. Furthermore, it sheds light on the comprehensive competitive landscape of the global market. The report further offers a dashboard overview of leading companies encompassing their successful marketing strategies, market contribution, recent developments in both historic and present contexts.
- By product type
- By End User/Applications
- By Technology
- By Region
The report provides a detailed evaluation of the market by highlighting information on different aspects which include drivers, restraints, opportunities, and threats. This information can help stakeholders to make appropriate decisions before investing.
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