Global Contact Center Sales Market Report 2023
SKU ID : QYR-22289503 | Publishing Date : 02-Jan-2023 | No. of pages : 123
Detailed TOC of Global Contact Center Sales Market Report 2023
1 Report Overview1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Contact Center Market Size by Type (2018 VS 2022 VS 2029)
1.2.2 On-premise Type
1.2.3 Cloud-based Type
1.3 Market by Application
1.3.1 Global Contact Center Market Share by Application (2018 VS 2022 VS 2029)
1.3.2 Telecommunication
1.3.3 Banking, Financial Services and Insurance (BFSI)
1.3.4 Government and Public Sector
1.3.5 Healthcare and Life Sciences
1.3.6 Retail and Consumer Goods
1.3.7 Others
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Contact Center Market Perspective (2018-2029)
2.2 Global Contact Center Market Size by Region: 2018 VS 2022 VS 2029
2.3 Global Contact Center Revenue Market Share by Region (2018-2023)
2.4 Global Contact Center Revenue Forecast by Region (2024-2029)
2.5 Geographic Market Analysis: Market Facts & Figures
2.5.1 United States Contact Center Estimates and Projections (2018-2029)
2.5.2 Europe Contact Center Estimates and Projections (2018-2029)
2.5.3 China Contact Center Estimates and Projections (2018-2029)
2.5.4 Japan Contact Center Estimates and Projections (2018-2029)
2.5.5 Southeast Asia Contact Center Estimates and Projections (2018-2029)
2.5.6 India Contact Center Estimates and Projections (2018-2029)
3 Global Contact Center Competition Landscape by Players
3.1 Global Top Contact Center Players by Revenue (2018-2023)
3.1.1 Global Top Contact Center Players by Revenue (2018-2023)
3.1.2 Global Contact Center Revenue Market Share by Players (2018-2023)
3.2 Global Contact Center Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.3 Players Covered: Ranking by Contact Center Revenue
3.4 Global Contact Center Market Concentration Ratio
3.4.1 Global Contact Center Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Contact Center Revenue in 2022
3.5 Contact Center Key Players Head office and Area Served
3.6 Key Players Contact Center Product Solution and Service
3.7 Date of Enter into Contact Center Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Contact Center Breakdown Data by Type
4.1 Global Contact Center Historic Market Size by Type (2018-2023)
4.2 Global Contact Center Forecasted Market Size by Type (2024-2029)
5 Contact Center Breakdown Data by Application
5.1 Global Contact Center Historic Market Size by Application (2018-2023)
5.2 Global Contact Center Forecasted Market Size by Application (2024-2029)
6 United States Contact Center Market Facts & Figures
6.1 United States Contact Center Revenue by Company (2018-2023)
6.2 United States Contact Center Market Size by Type
6.2.1 United States Contact Center Market Size by Type (2018-2023)
6.2.2 United States Contact Center Market Size by Type (2024-2029)
6.2.3 United States Contact Center Market Share by Type (2018-2029)
6.3 United States Contact Center Market Size by Application
6.3.1 United States Contact Center Market Size by Application (2018-2023)
6.3.2 United States Contact Center Market Size by Application (2024-2029)
6.3.3 United States Contact Center Market Share by Application (2018-2029)
7 Europe Contact Center Market Facts & Figures
7.1 Europe Contact Center Revenue by Company (2018-2023)
7.2 Europe Contact Center Market Size by Type
7.2.1 Europe Contact Center Market Size by Type (2018-2023)
7.2.2 Europe Contact Center Market Size by Type (2024-2029)
7.2.3 Europe Contact Center Market Share by Type (2018-2029)
7.3 Europe Contact Center Market Size by Application
7.3.1 Europe Contact Center Market Size by Application (2018-2023)
7.3.2 Europe Contact Center Market Size by Application (2024-2029)
7.3.3 Europe Contact Center Market Share by Application (2018-2029)
8 China Contact Center Market Facts & Figures
8.1 China Contact Center Revenue by Company (2018-2023)
8.2 China Contact Center Market Size by Type
8.2.1 China Contact Center Market Size by Type (2018-2023)
8.2.2 China Contact Center Market Size by Type (2024-2029)
8.2.3 China Contact Center Market Share by Type (2018-2029)
8.3 China Contact Center Market Size by Application
8.3.1 China Contact Center Market Size by Application (2018-2023)
8.3.2 China Contact Center Market Size by Application (2024-2029)
8.3.3 China Contact Center Market Share by Application (2018-2029)
9 Japan Contact Center Market Facts & Figures
9.1 Japan Contact Center Revenue by Company (2018-2023)
9.2 Japan Contact Center Market Size by Type
9.2.1 Japan Contact Center Market Size by Type (2018-2023)
9.2.2 Japan Contact Center Market Size by Type (2024-2029)
9.2.3 Japan Contact Center Market Share by Type (2018-2029)
9.3 Japan Contact Center Market Size by Application
9.3.1 Japan Contact Center Market Size by Application (2018-2023)
9.3.2 Japan Contact Center Market Size by Application (2024-2029)
9.3.3 Japan Contact Center Market Share by Application (2018-2029)
10 Southeast Asia Contact Center Market Facts & Figures
10.1 Southeast Asia Contact Center Revenue by Company (2018-2023)
10.2 Southeast Asia Contact Center Market Size by Type
10.2.1 Southeast Asia Contact Center Market Size by Type (2018-2023)
10.2.2 Southeast Asia Contact Center Market Size by Type (2024-2029)
10.2.3 Southeast Asia Contact Center Market Share by Type (2018-2029)
10.3 Southeast Asia Contact Center Market Size by Application
10.3.1 Southeast Asia Contact Center Market Size by Application (2018-2023)
10.3.2 Southeast Asia Contact Center Market Size by Application (2024-2029)
10.3.3 Southeast Asia Contact Center Market Share by Application (2018-2029)
11 India Contact Center Market Facts & Figures
11.1 India Contact Center Revenue by Company (2018-2023)
11.2 India Contact Center Market Size by Type
11.2.1 India Contact Center Market Size by Type (2018-2023)
11.2.2 India Contact Center Market Size by Type (2024-2029)
11.2.3 India Contact Center Market Share by Type (2018-2029)
11.3 India Contact Center Market Size by Application
11.3.1 India Contact Center Market Size by Application (2018-2023)
11.3.2 India Contact Center Market Size by Application (2024-2029)
11.3.3 India Contact Center Market Share by Application (2018-2029)
12 Key Players Profiles
12.1 Teleperformance
12.1.1 Teleperformance Company Details
12.1.2 Teleperformance Business Overview
12.1.3 Teleperformance Contact Center Introduction
12.1.4 Teleperformance Revenue in Contact Center Business (2018-2023)
12.1.5 Teleperformance Recent Development
12.2 Alorica
12.2.1 Alorica Company Details
12.2.2 Alorica Business Overview
12.2.3 Alorica Contact Center Introduction
12.2.4 Alorica Revenue in Contact Center Business (2018-2023)
12.2.5 Alorica Recent Development
12.3 Convergys
12.3.1 Convergys Company Details
12.3.2 Convergys Business Overview
12.3.3 Convergys Contact Center Introduction
12.3.4 Convergys Revenue in Contact Center Business (2018-2023)
12.3.5 Convergys Recent Development
12.4 Atento S.A
12.4.1 Atento S.A Company Details
12.4.2 Atento S.A Business Overview
12.4.3 Atento S.A Contact Center Introduction
12.4.4 Atento S.A Revenue in Contact Center Business (2018-2023)
12.4.5 Atento S.A Recent Development
12.5 Sykes Enterprises
12.5.1 Sykes Enterprises Company Details
12.5.2 Sykes Enterprises Business Overview
12.5.3 Sykes Enterprises Contact Center Introduction
12.5.4 Sykes Enterprises Revenue in Contact Center Business (2018-2023)
12.5.5 Sykes Enterprises Recent Development
12.6 Arvato
12.6.1 Arvato Company Details
12.6.2 Arvato Business Overview
12.6.3 Arvato Contact Center Introduction
12.6.4 Arvato Revenue in Contact Center Business (2018-2023)
12.6.5 Arvato Recent Development
12.7 Serco Group
12.7.1 Serco Group Company Details
12.7.2 Serco Group Business Overview
12.7.3 Serco Group Contact Center Introduction
12.7.4 Serco Group Revenue in Contact Center Business (2018-2023)
12.7.5 Serco Group Recent Development
12.8 Acticall (Sitel)
12.8.1 Acticall (Sitel) Company Details
12.8.2 Acticall (Sitel) Business Overview
12.8.3 Acticall (Sitel) Contact Center Introduction
12.8.4 Acticall (Sitel) Revenue in Contact Center Business (2018-2023)
12.8.5 Acticall (Sitel) Recent Development
12.9 Transcom
12.9.1 Transcom Company Details
12.9.2 Transcom Business Overview
12.9.3 Transcom Contact Center Introduction
12.9.4 Transcom Revenue in Contact Center Business (2018-2023)
12.9.5 Transcom Recent Development
12.10 TeleTech
12.10.1 TeleTech Company Details
12.10.2 TeleTech Business Overview
12.10.3 TeleTech Contact Center Introduction
12.10.4 TeleTech Revenue in Contact Center Business (2018-2023)
12.10.5 TeleTech Recent Development
12.11 Concentrix (SYNNEX)
12.11.1 Concentrix (SYNNEX) Company Details
12.11.2 Concentrix (SYNNEX) Business Overview
12.11.3 Concentrix (SYNNEX) Contact Center Introduction
12.11.4 Concentrix (SYNNEX) Revenue in Contact Center Business (2018-2023)
12.11.5 Concentrix (SYNNEX) Recent Development
12.12 HKT Teleservices
12.12.1 HKT Teleservices Company Details
12.12.2 HKT Teleservices Business Overview
12.12.3 HKT Teleservices Contact Center Introduction
12.12.4 HKT Teleservices Revenue in Contact Center Business (2018-2023)
12.12.5 HKT Teleservices Recent Development
12.13 Comdata Group
12.13.1 Comdata Group Company Details
12.13.2 Comdata Group Business Overview
12.13.3 Comdata Group Contact Center Introduction
12.13.4 Comdata Group Revenue in Contact Center Business (2018-2023)
12.13.5 Comdata Group Recent Development
13 Market Dynamics
13.1 Contact Center Industry Trends
13.2 Contact Center Market Drivers
13.3 Contact Center Market Challenges
13.4 Contact Center Market Restraints
14 Research Findings and Conclusion
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Author List
15.3 Disclaimer
List of Figures, Tables and Charts Available in Global Contact Center Sales Market Report 2023
List of TablesTable 1. Global Contact Center Market Size Growth Rate by Type (US$ Million): (2018 VS 2022 VS 2029)
Table 2. Major Players of On-premise Type
Table 3. Major Players of Cloud-based Type
Table 4. Global Contact Center Market Size Growth by Application (2018 VS 2022 VS 2029)
Table 5. Global Contact Center Market Size (US$ Million) by Region: 2018 VS 2022 VS 2029
Table 6. Global Contact Center Revenue (US$ Million) Market Share by Region (2018-2023))
Table 7. Global Contact Center Revenue Share by Region (2018-2023)
Table 8. Global Contact Center Revenue (US$ Million) Forecast by Region (2024-2029)
Table 9. Global Contact Center Revenue Share Forecast by Region (2024-2029)
Table 10. Global Contact Center Revenue by Players (2018-2023) & (US$ Million)
Table 11. Global Contact Center Revenue Share by Players (2018-2023)
Table 12. Global Contact Center Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center as of 2022)
Table 13. Ranking of Global Top Contact Center Companies by Revenue (US$ Million) in 2021
Table 14. Global 5 Largest Players Market Share by Contact Center Revenue (CR5 and HHI) & (2018-2023)
Table 15. Key Players Headquarters and Area Served
Table 16. Key Players Contact Center Product Solution and Service
Table 17. Date of Enter into Contact Center Market
Table 18. Mergers & Acquisitions, Expansion Plans
Table 19. Global Contact Center Market Size by Type (2018-2023) & (US$ Million)
Table 20. Global Contact Center Revenue Market Share by Type (2018-2023)
Table 21. Global Contact Center Forecasted Market Size by Type (2024-2029) & (US$ Million)
Table 22. Global Contact Center Revenue Market Share by Type (2024-2029)
Table 23. Global Contact Center Market Size by Application (2018-2023) & (US$ Million)
Table 24. Global Contact Center Revenue Market Share by Application (2018-2023)
Table 25. Global Contact Center Forecasted Market Size by Application (2024-2029) & (US$ Million)
Table 26. Global Contact Center Revenue Market Share by Application (2024-2029)
Table 27. United States Contact Center Revenue by Company (2018-2023) & (US$ Million)
Table 28. United States Contact Center Revenue Market Share by Company (2018-2023)
Table 29. United States Contact Center Market Size by Type (2018-2023) & (K Units)
Table 30. United States Contact Center Market Size by Type (2024-2029) & (K Units)
Table 31. United States Contact Center Market Size by Application (2018-2023) & (K Units)
Table 32. United States Contact Center Market Size by Application (2024-2029) & (K Units)
Table 33. Europe Contact Center Revenue by Company (2018-2023) & (US$ Million)
Table 34. Europe Contact Center Revenue Market Share by Company (2018-2023)
Table 35. Europe Contact Center Market Size by Type (2018-2023) & (US$ Million)
Table 36. Europe Contact Center Market Size by Type (2024-2029) & (US$ Million)
Table 37. Europe Contact Center Market Size by Application (2018-2023) & (US$ Million)
Table 38. Europe Contact Center Market Size by Application (2024-2029) & (US$ Million)
Table 39. China Contact Center Revenue by Company (2018-2023) & (US$ Million)
Table 40. China Contact Center Revenue Market Share by Company (2018-2023)
Table 41. China Contact Center Market Size by Type (2018-2023) & (US$ Million)
Table 42. China Contact Center Market Size by Type (2024-2029) & (US$ Million)
Table 43. China Contact Center Market Size by Application (2018-2023) & (US$ Million)
Table 44. China Contact Center Market Size by Application (2024-2029) & (US$ Million)
Table 45. Japan Contact Center Revenue by Company (2018-2023) & (US$ Million)
Table 46. Japan Contact Center Revenue Market Share by Company (2018-2023)
Table 47. Japan Contact Center Market Size by Type (2018-2023) & (US$ Million)
Table 48. Japan Contact Center Market Size by Type (2024-2029) & (US$ Million)
Table 49. Japan Contact Center Market Size by Application (2018-2023) & (US$ Million)
Table 50. Japan Contact Center Market Size by Application (2024-2029) & (US$ Million)
Table 51. Southeast Asia Contact Center Revenue by Company (2018-2023) & (US$ Million)
Table 52. Southeast Asia Contact Center Revenue Market Share by Company (2018-2023)
Table 53. Southeast Asia Contact Center Market Size by Type (2018-2023) & (US$ Million)
Table 54. Southeast Asia Contact Center Market Size by Type (2024-2029) & (US$ Million)
Table 55. Southeast Asia Contact Center Market Size by Application (2018-2023) & (US$ Million)
Table 56. Southeast Asia Contact Center Market Size by Application (2024-2029) & (US$ Million)
Table 57. India Contact Center Revenue by Company (2018-2023) & (US$ Million)
Table 58. India Contact Center Revenue Market Share by Company (2018-2023)
Table 59. India Contact Center Market Size by Type (2018-2023) & (US$ Million)
Table 60. India Contact Center Market Size by Type (2024-2029) & (US$ Million)
Table 61. India Contact Center Market Size by Application (2018-2023) & (US$ Million)
Table 62. India Contact Center Market Size by Application (2024-2029) & (US$ Million)
Table 63. Teleperformance Company Details
Table 64. Teleperformance Description and Business Overview
Table 65. Teleperformance Contact Center Product
Table 66. Teleperformance Revenue in Contact Center Business (2018-2023) & (US$ Million)
Table 67. Teleperformance Recent Development
Table 68. Alorica Company Details
Table 69. Alorica Description and Business Overview
Table 70. Alorica Contact Center Product
Table 71. Alorica Revenue in Contact Center Business (2018-2023) & (US$ Million)
Table 72. Alorica Recent Development
Table 73. Convergys Company Details
Table 74. Convergys Description and Business Overview
Table 75. Convergys Contact Center Product
Table 76. Convergys Revenue in Contact Center Business (2018-2023) & (US$ Million)
Table 77. Convergys Recent Development
Table 78. Atento S.A Company Details
Table 79. Atento S.A Description and Business Overview
Table 80. Atento S.A Contact Center Product
Table 81. Atento S.A Revenue in Contact Center Business (2018-2023) & (US$ Million)
Table 82. Atento S.A Recent Development
Table 83. Sykes Enterprises Company Details
Table 84. Sykes Enterprises Description and Business Overview
Table 85. Sykes Enterprises Contact Center Product
Table 86. Sykes Enterprises Revenue in Contact Center Business (2018-2023) & (US$ Million)
Table 87. Sykes Enterprises Recent Development
Table 88. Arvato Company Details
Table 89. Arvato Description and Business Overview
Table 90. Arvato Contact Center Product
Table 91. Arvato Revenue in Contact Center Business (2018-2023) & (US$ Million)
Table 92. Arvato Recent Development
Table 93. Serco Group Company Details
Table 94. Serco Group Description and Business Overview
Table 95. Serco Group Contact Center Product
Table 96. Serco Group Revenue in Contact Center Business (2018-2023) & (US$ Million)
Table 97. Serco Group Recent Development
Table 98. Acticall (Sitel) Company Details
Table 99. Acticall (Sitel) Contact Center Product
Table 100. Acticall (Sitel) Description and Business Overview
Table 101. Acticall (Sitel) Revenue in Contact Center Business (2018-2023) & (US$ Million)
Table 102. Acticall (Sitel) Recent Development
Table 103. Transcom Company Details
Table 104. Transcom Contact Center Product
Table 105. Transcom Description and Business Overview
Table 106. Transcom Revenue in Contact Center Business (2018-2023) & (US$ Million)
Table 107. Transcom Recent Development
Table 108. TeleTech Company Details
Table 109. TeleTech Description and Business Overview
Table 110. TeleTech Contact Center Product
Table 111. TeleTech Revenue in Contact Center Business (2018-2023) & (US$ Million)
Table 112. TeleTech Recent Development
Table 113. Concentrix (SYNNEX) Company Details
Table 114. Concentrix (SYNNEX) Description and Business Overview
Table 115. Concentrix (SYNNEX) Contact Center Product
Table 116. Concentrix (SYNNEX) Revenue in Contact Center Business (2018-2023) & (US$ Million)
Table 117. Concentrix (SYNNEX) Recent Development
Table 118. HKT Teleservices Company Details
Table 119. HKT Teleservices Description and Business Overview
Table 120. HKT Teleservices Contact Center Product
Table 121. HKT Teleservices Revenue in Contact Center Business (2018-2023) & (US$ Million)
Table 122. HKT Teleservices Recent Development
Table 123. Comdata Group Company Details
Table 124. Comdata Group Description and Business Overview
Table 125. Comdata Group Contact Center Product
Table 126. Comdata Group Revenue in Contact Center Business (2018-2023) & (US$ Million)
Table 127. Comdata Group Recent Development
Table 128. Contact Center Market Trends
Table 129. Contact Center Market Drivers
Table 130. Contact Center Market Challenges
Table 131. Contact Center Market Restraints
Table 132. Research Programs/Design for This Report
Table 133. Key Data Information from Secondary Sources
Table 134. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Contact Center Market Share by Type: 2022 VS 2029
Figure 2. On-premise Type Features
Figure 3. Cloud-based Type Features
Figure 4. Global Contact Center Market Share by Application: 2022 VS 2029
Figure 5. Telecommunication Case Studies
Figure 6. Banking, Financial Services and Insurance (BFSI) Case Studies
Figure 7. Government and Public Sector Case Studies
Figure 8. Healthcare and Life Sciences Case Studies
Figure 9. Retail and Consumer Goods Case Studies
Figure 10. Others Case Studies
Figure 11. Contact Center Report Years Considered
Figure 12. Global Contact Center Market Size (US$ Million), Year-over-Year: 2018-2029
Figure 13. Global Contact Center Market Size, (US$ Million), 2018 VS 2022 VS 2029
Figure 14. Global Contact Center Revenue Market Share by Region: 2018 VS 2022
Figure 15. United States Contact Center Revenue (Million USD) Growth Rate (2018-2029)
Figure 16. Europe Contact Center Revenue (Million USD) Growth Rate (2018-2029)
Figure 17. China Contact Center Revenue (Million USD) Growth Rate (2018-2029)
Figure 18. Japan Contact Center Revenue (Million USD) Growth Rate (2018-2029)
Figure 19. Southeast Asia Contact Center Revenue (Million USD) Growth Rate (2018-2029)
Figure 20. India Contact Center Revenue (Million USD) Growth Rate (2018-2029)
Figure 21. Global Contact Center Market Share by Players in 2022
Figure 22. Global Top Contact Center Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center as of 2022)
Figure 23. The Top 10 and 5 Players Market Share by Contact Center Revenue in 2022
Figure 24. United States Contact Center Market Share by Type (2018-2029)
Figure 25. United States Contact Center Market Share by Application (2018-2029)
Figure 26. Europe Contact Center Market Share by Type (2018-2029)
Figure 27. Europe Contact Center Market Share by Application (2018-2029)
Figure 28. China Contact Center Market Share by Type (2018-2029)
Figure 29. China Contact Center Market Share by Application (2018-2029)
Figure 30. Japan Contact Center Market Share by Type (2018-2029)
Figure 31. Japan Contact Center Market Share by Application (2018-2029)
Figure 32. Southeast Asia Contact Center Market Share by Type (2018-2029)
Figure 33. Southeast Asia Contact Center Market Share by Application (2018-2029)
Figure 34. India Contact Center Market Share by Type (2018-2029)
Figure 35. India Contact Center Market Share by Application (2018-2029)
Figure 36. Teleperformance Revenue Growth Rate in Contact Center Business (2018-2023)
Figure 37. Alorica Revenue Growth Rate in Contact Center Business (2018-2023)
Figure 38. Convergys Revenue Growth Rate in Contact Center Business (2018-2023)
Figure 39. Atento S.A Revenue Growth Rate in Contact Center Business (2018-2023)
Figure 40. Sykes Enterprises Revenue Growth Rate in Contact Center Business (2018-2023)
Figure 41. Arvato Revenue Growth Rate in Contact Center Business (2018-2023)
Figure 42. Serco Group Revenue Growth Rate in Contact Center Business (2018-2023)
Figure 43. Acticall (Sitel) Revenue Growth Rate in Contact Center Business (2018-2023)
Figure 44. Transcom Revenue Growth Rate in Contact Center Business (2018-2023)
Figure 45. TeleTech Revenue Growth Rate in Contact Center Business (2018-2023)
Figure 46. Concentrix (SYNNEX) Revenue Growth Rate in Contact Center Business (2018-2023)
Figure 47. HKT Teleservices Revenue Growth Rate in Contact Center Business (2018-2023)
Figure 48. Comdata Group Revenue Growth Rate in Contact Center Business (2018-2023)
Figure 49. Bottom-up and Top-down Approaches for This Report
Figure 50. Data Triangulation
Figure 51. Key Executives Interviewed
Keyplayers in Global Contact Center Sales Market Report 2023
TeleperformanceAlorica
Convergys
Atento S.A
Sykes Enterprises
Arvato
Serco Group
Acticall (Sitel)
Transcom
TeleTech
Concentrix (SYNNEX)
HKT Teleservices
Comdata Group
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