Global Customer Relationship Management (CRM) Customer Engagement Center Market Report, History and Forecast 2015-2026, Breakdown Data by Companies, Key Regions, Types and Application

This market examines the global market for customer service and support applications that enable customer service and support agents to engage customers through their preferred communication channel. It covers a wide range of customer service applications for organizations with customer engagement centers (CECs), ranging from very small (fewer than 20 agents) through average size (50 agents) to very large, and distributed centers (over 10,000 agents). At the heart of a CEC is the need for a CRM application with the customer record (typically including account, contact information, purchase history, service history, and open marketing offers). Its core system function is case management, which can sometimes be referred to as incident management, trouble ticketing or problem resolution. It requires a strong ability to create, split, federate, join, assign and escalate cases, often in a collaborative environment.

Market Analysis and Insights: Global Customer Relationship Management (CRM) Customer Engagement Center Market
The research report studies the Customer Relationship Management (CRM) Customer Engagement Center market using different methodologies and analyzes to provide accurate and in-depth information about the market. For a clearer understanding, it is divided into several parts to cover different aspects of the market. Each area is then elaborated to help the reader comprehend the growth potential of each region and its contribution to the global market. The researchers have used primary and secondary methodologies to collate the information in the report. They have also used the same data to generate the current market scenario. This report is aimed at guiding people towards an apprehensive, better, and clearer knowledge of the market.
The global Customer Relationship Management (CRM) Customer Engagement Center market size is projected to reach US$ XX million by 2026, from US$ XX million in 2020, at a CAGR of XX% during 2021-2026.

Global Customer Relationship Management (CRM) Customer Engagement Center Scope and Segment
The global Customer Relationship Management (CRM) Customer Engagement Center market is segmented by company, region (country), by Type, and by Application. Players, stakeholders, and other participants in the global Customer Relationship Management (CRM) Customer Engagement Center market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by region (country), by Type, and by Application for the period 2015-2026.


Segment by Type, the Customer Relationship Management (CRM) Customer Engagement Center market is segmented into
Small (Below 50 agents)
Medium Size (50-500 agents)
Large (over 500 agents)


Segment by Application, the Customer Relationship Management (CRM) Customer Engagement Center market is segmented into
BFSI
Education
Manufacturing
Telecom & IT
E-Commerce
Others

Global Customer Relationship Management (CRM) Customer Engagement Center market: regional analysis, the major regions covered in the report are:
North America
United States
Canada
Europe
Germany
France
U.K.
Italy
Russia
Nordic
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia-Pacific
Latin America
Mexico
Brazil
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of Middle East & Africa

The report lists the major players in the regions and their respective market share on the basis of global revenue. It also explains their strategic moves in the past few years, investments in product innovation, and changes in leadership to stay ahead in the competition. This will give the reader an edge over others as a well-informed decision can be made looking at the holistic picture of the market.

The major vendors covered:
Service Cloud
Pegasystems
Microsoft
Oracle
Zendesk
SAP
Brian Manusama
Nadine LeBlanc
Terilyn Palanca
Hai Swinehar
Salesforce
Freshworks