1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Contact Center Market Size by Type (2018 VS 2022 VS 2029) 1.2.2 On-premise Type 1.2.3 Cloud-based Type 1.3 Market by Application 1.3.1 Global Contact Center Market Share by Application (2018 VS 2022 VS 2029) 1.3.2 Telecommunication 1.3.3 Banking, Financial Services and Insurance (BFSI) 1.3.4 Government and Public Sector 1.3.5 Healthcare and Life Sciences 1.3.6 Retail and Consumer Goods 1.3.7 Others 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global Contact Center Market Perspective (2018-2029) 2.2 Global Contact Center Market Size by Region: 2018 VS 2022 VS 2029 2.3 Global Contact Center Revenue Market Share by Region (2018-2023) 2.4 Global Contact Center Revenue Forecast by Region (2024-2029) 2.5 Geographic Market Analysis: Market Facts & Figures 2.5.1 United States Contact Center Estimates and Projections (2018-2029) 2.5.2 Europe Contact Center Estimates and Projections (2018-2029) 2.5.3 China Contact Center Estimates and Projections (2018-2029) 2.5.4 Japan Contact Center Estimates and Projections (2018-2029) 2.5.5 Southeast Asia Contact Center Estimates and Projections (2018-2029) 2.5.6 India Contact Center Estimates and Projections (2018-2029) 3 Global Contact Center Competition Landscape by Players 3.1 Global Top Contact Center Players by Revenue (2018-2023) 3.1.1 Global Top Contact Center Players by Revenue (2018-2023) 3.1.2 Global Contact Center Revenue Market Share by Players (2018-2023) 3.2 Global Contact Center Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.3 Players Covered: Ranking by Contact Center Revenue 3.4 Global Contact Center Market Concentration Ratio 3.4.1 Global Contact Center Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Contact Center Revenue in 2022 3.5 Contact Center Key Players Head office and Area Served 3.6 Key Players Contact Center Product Solution and Service 3.7 Date of Enter into Contact Center Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Contact Center Breakdown Data by Type 4.1 Global Contact Center Historic Market Size by Type (2018-2023) 4.2 Global Contact Center Forecasted Market Size by Type (2024-2029) 5 Contact Center Breakdown Data by Application 5.1 Global Contact Center Historic Market Size by Application (2018-2023) 5.2 Global Contact Center Forecasted Market Size by Application (2024-2029) 6 United States Contact Center Market Facts & Figures 6.1 United States Contact Center Revenue by Company (2018-2023) 6.2 United States Contact Center Market Size by Type 6.2.1 United States Contact Center Market Size by Type (2018-2023) 6.2.2 United States Contact Center Market Size by Type (2024-2029) 6.2.3 United States Contact Center Market Share by Type (2018-2029) 6.3 United States Contact Center Market Size by Application 6.3.1 United States Contact Center Market Size by Application (2018-2023) 6.3.2 United States Contact Center Market Size by Application (2024-2029) 6.3.3 United States Contact Center Market Share by Application (2018-2029) 7 Europe Contact Center Market Facts & Figures 7.1 Europe Contact Center Revenue by Company (2018-2023) 7.2 Europe Contact Center Market Size by Type 7.2.1 Europe Contact Center Market Size by Type (2018-2023) 7.2.2 Europe Contact Center Market Size by Type (2024-2029) 7.2.3 Europe Contact Center Market Share by Type (2018-2029) 7.3 Europe Contact Center Market Size by Application 7.3.1 Europe Contact Center Market Size by Application (2018-2023) 7.3.2 Europe Contact Center Market Size by Application (2024-2029) 7.3.3 Europe Contact Center Market Share by Application (2018-2029) 8 China Contact Center Market Facts & Figures 8.1 China Contact Center Revenue by Company (2018-2023) 8.2 China Contact Center Market Size by Type 8.2.1 China Contact Center Market Size by Type (2018-2023) 8.2.2 China Contact Center Market Size by Type (2024-2029) 8.2.3 China Contact Center Market Share by Type (2018-2029) 8.3 China Contact Center Market Size by Application 8.3.1 China Contact Center Market Size by Application (2018-2023) 8.3.2 China Contact Center Market Size by Application (2024-2029) 8.3.3 China Contact Center Market Share by Application (2018-2029) 9 Japan Contact Center Market Facts & Figures 9.1 Japan Contact Center Revenue by Company (2018-2023) 9.2 Japan Contact Center Market Size by Type 9.2.1 Japan Contact Center Market Size by Type (2018-2023) 9.2.2 Japan Contact Center Market Size by Type (2024-2029) 9.2.3 Japan Contact Center Market Share by Type (2018-2029) 9.3 Japan Contact Center Market Size by Application 9.3.1 Japan Contact Center Market Size by Application (2018-2023) 9.3.2 Japan Contact Center Market Size by Application (2024-2029) 9.3.3 Japan Contact Center Market Share by Application (2018-2029) 10 Southeast Asia Contact Center Market Facts & Figures 10.1 Southeast Asia Contact Center Revenue by Company (2018-2023) 10.2 Southeast Asia Contact Center Market Size by Type 10.2.1 Southeast Asia Contact Center Market Size by Type (2018-2023) 10.2.2 Southeast Asia Contact Center Market Size by Type (2024-2029) 10.2.3 Southeast Asia Contact Center Market Share by Type (2018-2029) 10.3 Southeast Asia Contact Center Market Size by Application 10.3.1 Southeast Asia Contact Center Market Size by Application (2018-2023) 10.3.2 Southeast Asia Contact Center Market Size by Application (2024-2029) 10.3.3 Southeast Asia Contact Center Market Share by Application (2018-2029) 11 India Contact Center Market Facts & Figures 11.1 India Contact Center Revenue by Company (2018-2023) 11.2 India Contact Center Market Size by Type 11.2.1 India Contact Center Market Size by Type (2018-2023) 11.2.2 India Contact Center Market Size by Type (2024-2029) 11.2.3 India Contact Center Market Share by Type (2018-2029) 11.3 India Contact Center Market Size by Application 11.3.1 India Contact Center Market Size by Application (2018-2023) 11.3.2 India Contact Center Market Size by Application (2024-2029) 11.3.3 India Contact Center Market Share by Application (2018-2029) 12 Key Players Profiles 12.1 Teleperformance 12.1.1 Teleperformance Company Details 12.1.2 Teleperformance Business Overview 12.1.3 Teleperformance Contact Center Introduction 12.1.4 Teleperformance Revenue in Contact Center Business (2018-2023) 12.1.5 Teleperformance Recent Development 12.2 Alorica 12.2.1 Alorica Company Details 12.2.2 Alorica Business Overview 12.2.3 Alorica Contact Center Introduction 12.2.4 Alorica Revenue in Contact Center Business (2018-2023) 12.2.5 Alorica Recent Development 12.3 Convergys 12.3.1 Convergys Company Details 12.3.2 Convergys Business Overview 12.3.3 Convergys Contact Center Introduction 12.3.4 Convergys Revenue in Contact Center Business (2018-2023) 12.3.5 Convergys Recent Development 12.4 Atento S.A 12.4.1 Atento S.A Company Details 12.4.2 Atento S.A Business Overview 12.4.3 Atento S.A Contact Center Introduction 12.4.4 Atento S.A Revenue in Contact Center Business (2018-2023) 12.4.5 Atento S.A Recent Development 12.5 Sykes Enterprises 12.5.1 Sykes Enterprises Company Details 12.5.2 Sykes Enterprises Business Overview 12.5.3 Sykes Enterprises Contact Center Introduction 12.5.4 Sykes Enterprises Revenue in Contact Center Business (2018-2023) 12.5.5 Sykes Enterprises Recent Development 12.6 Arvato 12.6.1 Arvato Company Details 12.6.2 Arvato Business Overview 12.6.3 Arvato Contact Center Introduction 12.6.4 Arvato Revenue in Contact Center Business (2018-2023) 12.6.5 Arvato Recent Development 12.7 Serco Group 12.7.1 Serco Group Company Details 12.7.2 Serco Group Business Overview 12.7.3 Serco Group Contact Center Introduction 12.7.4 Serco Group Revenue in Contact Center Business (2018-2023) 12.7.5 Serco Group Recent Development 12.8 Acticall (Sitel) 12.8.1 Acticall (Sitel) Company Details 12.8.2 Acticall (Sitel) Business Overview 12.8.3 Acticall (Sitel) Contact Center Introduction 12.8.4 Acticall (Sitel) Revenue in Contact Center Business (2018-2023) 12.8.5 Acticall (Sitel) Recent Development 12.9 Transcom 12.9.1 Transcom Company Details 12.9.2 Transcom Business Overview 12.9.3 Transcom Contact Center Introduction 12.9.4 Transcom Revenue in Contact Center Business (2018-2023) 12.9.5 Transcom Recent Development 12.10 TeleTech 12.10.1 TeleTech Company Details 12.10.2 TeleTech Business Overview 12.10.3 TeleTech Contact Center Introduction 12.10.4 TeleTech Revenue in Contact Center Business (2018-2023) 12.10.5 TeleTech Recent Development 12.11 Concentrix (SYNNEX) 12.11.1 Concentrix (SYNNEX) Company Details 12.11.2 Concentrix (SYNNEX) Business Overview 12.11.3 Concentrix (SYNNEX) Contact Center Introduction 12.11.4 Concentrix (SYNNEX) Revenue in Contact Center Business (2018-2023) 12.11.5 Concentrix (SYNNEX) Recent Development 12.12 HKT Teleservices 12.12.1 HKT Teleservices Company Details 12.12.2 HKT Teleservices Business Overview 12.12.3 HKT Teleservices Contact Center Introduction 12.12.4 HKT Teleservices Revenue in Contact Center Business (2018-2023) 12.12.5 HKT Teleservices Recent Development 12.13 Comdata Group 12.13.1 Comdata Group Company Details 12.13.2 Comdata Group Business Overview 12.13.3 Comdata Group Contact Center Introduction 12.13.4 Comdata Group Revenue in Contact Center Business (2018-2023) 12.13.5 Comdata Group Recent Development 13 Market Dynamics 13.1 Contact Center Industry Trends 13.2 Contact Center Market Drivers 13.3 Contact Center Market Challenges 13.4 Contact Center Market Restraints 14 Research Findings and Conclusion 15 Appendix 15.1 Research Methodology 15.1.1 Methodology/Research Approach 15.1.2 Data Source 15.2 Author List 15.3 Disclaimer

List of Tables Table 1. Global Contact Center Market Size Growth Rate by Type (US$ Million): (2018 VS 2022 VS 2029) Table 2. Major Players of On-premise Type Table 3. Major Players of Cloud-based Type Table 4. Global Contact Center Market Size Growth by Application (2018 VS 2022 VS 2029) Table 5. Global Contact Center Market Size (US$ Million) by Region: 2018 VS 2022 VS 2029 Table 6. Global Contact Center Revenue (US$ Million) Market Share by Region (2018-2023)) Table 7. Global Contact Center Revenue Share by Region (2018-2023) Table 8. Global Contact Center Revenue (US$ Million) Forecast by Region (2024-2029) Table 9. Global Contact Center Revenue Share Forecast by Region (2024-2029) Table 10. Global Contact Center Revenue by Players (2018-2023) & (US$ Million) Table 11. Global Contact Center Revenue Share by Players (2018-2023) Table 12. Global Contact Center Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center as of 2022) Table 13. Ranking of Global Top Contact Center Companies by Revenue (US$ Million) in 2021 Table 14. Global 5 Largest Players Market Share by Contact Center Revenue (CR5 and HHI) & (2018-2023) Table 15. Key Players Headquarters and Area Served Table 16. Key Players Contact Center Product Solution and Service Table 17. Date of Enter into Contact Center Market Table 18. Mergers & Acquisitions, Expansion Plans Table 19. Global Contact Center Market Size by Type (2018-2023) & (US$ Million) Table 20. Global Contact Center Revenue Market Share by Type (2018-2023) Table 21. Global Contact Center Forecasted Market Size by Type (2024-2029) & (US$ Million) Table 22. Global Contact Center Revenue Market Share by Type (2024-2029) Table 23. Global Contact Center Market Size by Application (2018-2023) & (US$ Million) Table 24. Global Contact Center Revenue Market Share by Application (2018-2023) Table 25. Global Contact Center Forecasted Market Size by Application (2024-2029) & (US$ Million) Table 26. Global Contact Center Revenue Market Share by Application (2024-2029) Table 27. United States Contact Center Revenue by Company (2018-2023) & (US$ Million) Table 28. United States Contact Center Revenue Market Share by Company (2018-2023) Table 29. United States Contact Center Market Size by Type (2018-2023) & (K Units) Table 30. United States Contact Center Market Size by Type (2024-2029) & (K Units) Table 31. United States Contact Center Market Size by Application (2018-2023) & (K Units) Table 32. United States Contact Center Market Size by Application (2024-2029) & (K Units) Table 33. Europe Contact Center Revenue by Company (2018-2023) & (US$ Million) Table 34. Europe Contact Center Revenue Market Share by Company (2018-2023) Table 35. Europe Contact Center Market Size by Type (2018-2023) & (US$ Million) Table 36. Europe Contact Center Market Size by Type (2024-2029) & (US$ Million) Table 37. Europe Contact Center Market Size by Application (2018-2023) & (US$ Million) Table 38. Europe Contact Center Market Size by Application (2024-2029) & (US$ Million) Table 39. China Contact Center Revenue by Company (2018-2023) & (US$ Million) Table 40. China Contact Center Revenue Market Share by Company (2018-2023) Table 41. China Contact Center Market Size by Type (2018-2023) & (US$ Million) Table 42. China Contact Center Market Size by Type (2024-2029) & (US$ Million) Table 43. China Contact Center Market Size by Application (2018-2023) & (US$ Million) Table 44. China Contact Center Market Size by Application (2024-2029) & (US$ Million) Table 45. Japan Contact Center Revenue by Company (2018-2023) & (US$ Million) Table 46. Japan Contact Center Revenue Market Share by Company (2018-2023) Table 47. Japan Contact Center Market Size by Type (2018-2023) & (US$ Million) Table 48. Japan Contact Center Market Size by Type (2024-2029) & (US$ Million) Table 49. Japan Contact Center Market Size by Application (2018-2023) & (US$ Million) Table 50. Japan Contact Center Market Size by Application (2024-2029) & (US$ Million) Table 51. Southeast Asia Contact Center Revenue by Company (2018-2023) & (US$ Million) Table 52. Southeast Asia Contact Center Revenue Market Share by Company (2018-2023) Table 53. Southeast Asia Contact Center Market Size by Type (2018-2023) & (US$ Million) Table 54. Southeast Asia Contact Center Market Size by Type (2024-2029) & (US$ Million) Table 55. Southeast Asia Contact Center Market Size by Application (2018-2023) & (US$ Million) Table 56. Southeast Asia Contact Center Market Size by Application (2024-2029) & (US$ Million) Table 57. India Contact Center Revenue by Company (2018-2023) & (US$ Million) Table 58. India Contact Center Revenue Market Share by Company (2018-2023) Table 59. India Contact Center Market Size by Type (2018-2023) & (US$ Million) Table 60. India Contact Center Market Size by Type (2024-2029) & (US$ Million) Table 61. India Contact Center Market Size by Application (2018-2023) & (US$ Million) Table 62. India Contact Center Market Size by Application (2024-2029) & (US$ Million) Table 63. Teleperformance Company Details Table 64. Teleperformance Description and Business Overview Table 65. Teleperformance Contact Center Product Table 66. Teleperformance Revenue in Contact Center Business (2018-2023) & (US$ Million) Table 67. Teleperformance Recent Development Table 68. Alorica Company Details Table 69. Alorica Description and Business Overview Table 70. Alorica Contact Center Product Table 71. Alorica Revenue in Contact Center Business (2018-2023) & (US$ Million) Table 72. Alorica Recent Development Table 73. Convergys Company Details Table 74. Convergys Description and Business Overview Table 75. Convergys Contact Center Product Table 76. Convergys Revenue in Contact Center Business (2018-2023) & (US$ Million) Table 77. Convergys Recent Development Table 78. Atento S.A Company Details Table 79. Atento S.A Description and Business Overview Table 80. Atento S.A Contact Center Product Table 81. Atento S.A Revenue in Contact Center Business (2018-2023) & (US$ Million) Table 82. Atento S.A Recent Development Table 83. Sykes Enterprises Company Details Table 84. Sykes Enterprises Description and Business Overview Table 85. Sykes Enterprises Contact Center Product Table 86. Sykes Enterprises Revenue in Contact Center Business (2018-2023) & (US$ Million) Table 87. Sykes Enterprises Recent Development Table 88. Arvato Company Details Table 89. Arvato Description and Business Overview Table 90. Arvato Contact Center Product Table 91. Arvato Revenue in Contact Center Business (2018-2023) & (US$ Million) Table 92. Arvato Recent Development Table 93. Serco Group Company Details Table 94. Serco Group Description and Business Overview Table 95. Serco Group Contact Center Product Table 96. Serco Group Revenue in Contact Center Business (2018-2023) & (US$ Million) Table 97. Serco Group Recent Development Table 98. Acticall (Sitel) Company Details Table 99. Acticall (Sitel) Contact Center Product Table 100. Acticall (Sitel) Description and Business Overview Table 101. Acticall (Sitel) Revenue in Contact Center Business (2018-2023) & (US$ Million) Table 102. Acticall (Sitel) Recent Development Table 103. Transcom Company Details Table 104. Transcom Contact Center Product Table 105. Transcom Description and Business Overview Table 106. Transcom Revenue in Contact Center Business (2018-2023) & (US$ Million) Table 107. Transcom Recent Development Table 108. TeleTech Company Details Table 109. TeleTech Description and Business Overview Table 110. TeleTech Contact Center Product Table 111. TeleTech Revenue in Contact Center Business (2018-2023) & (US$ Million) Table 112. TeleTech Recent Development Table 113. Concentrix (SYNNEX) Company Details Table 114. Concentrix (SYNNEX) Description and Business Overview Table 115. Concentrix (SYNNEX) Contact Center Product Table 116. Concentrix (SYNNEX) Revenue in Contact Center Business (2018-2023) & (US$ Million) Table 117. Concentrix (SYNNEX) Recent Development Table 118. HKT Teleservices Company Details Table 119. HKT Teleservices Description and Business Overview Table 120. HKT Teleservices Contact Center Product Table 121. HKT Teleservices Revenue in Contact Center Business (2018-2023) & (US$ Million) Table 122. HKT Teleservices Recent Development Table 123. Comdata Group Company Details Table 124. Comdata Group Description and Business Overview Table 125. Comdata Group Contact Center Product Table 126. Comdata Group Revenue in Contact Center Business (2018-2023) & (US$ Million) Table 127. Comdata Group Recent Development Table 128. Contact Center Market Trends Table 129. Contact Center Market Drivers Table 130. Contact Center Market Challenges Table 131. Contact Center Market Restraints Table 132. Research Programs/Design for This Report Table 133. Key Data Information from Secondary Sources Table 134. Key Data Information from Primary Sources List of Figures Figure 1. Global Contact Center Market Share by Type: 2022 VS 2029 Figure 2. On-premise Type Features Figure 3. Cloud-based Type Features Figure 4. Global Contact Center Market Share by Application: 2022 VS 2029 Figure 5. Telecommunication Case Studies Figure 6. Banking, Financial Services and Insurance (BFSI) Case Studies Figure 7. Government and Public Sector Case Studies Figure 8. Healthcare and Life Sciences Case Studies Figure 9. Retail and Consumer Goods Case Studies Figure 10. Others Case Studies Figure 11. Contact Center Report Years Considered Figure 12. Global Contact Center Market Size (US$ Million), Year-over-Year: 2018-2029 Figure 13. Global Contact Center Market Size, (US$ Million), 2018 VS 2022 VS 2029 Figure 14. Global Contact Center Revenue Market Share by Region: 2018 VS 2022 Figure 15. United States Contact Center Revenue (Million USD) Growth Rate (2018-2029) Figure 16. Europe Contact Center Revenue (Million USD) Growth Rate (2018-2029) Figure 17. China Contact Center Revenue (Million USD) Growth Rate (2018-2029) Figure 18. Japan Contact Center Revenue (Million USD) Growth Rate (2018-2029) Figure 19. Southeast Asia Contact Center Revenue (Million USD) Growth Rate (2018-2029) Figure 20. India Contact Center Revenue (Million USD) Growth Rate (2018-2029) Figure 21. Global Contact Center Market Share by Players in 2022 Figure 22. Global Top Contact Center Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center as of 2022) Figure 23. The Top 10 and 5 Players Market Share by Contact Center Revenue in 2022 Figure 24. United States Contact Center Market Share by Type (2018-2029) Figure 25. United States Contact Center Market Share by Application (2018-2029) Figure 26. Europe Contact Center Market Share by Type (2018-2029) Figure 27. Europe Contact Center Market Share by Application (2018-2029) Figure 28. China Contact Center Market Share by Type (2018-2029) Figure 29. China Contact Center Market Share by Application (2018-2029) Figure 30. Japan Contact Center Market Share by Type (2018-2029) Figure 31. Japan Contact Center Market Share by Application (2018-2029) Figure 32. Southeast Asia Contact Center Market Share by Type (2018-2029) Figure 33. Southeast Asia Contact Center Market Share by Application (2018-2029) Figure 34. India Contact Center Market Share by Type (2018-2029) Figure 35. India Contact Center Market Share by Application (2018-2029) Figure 36. Teleperformance Revenue Growth Rate in Contact Center Business (2018-2023) Figure 37. Alorica Revenue Growth Rate in Contact Center Business (2018-2023) Figure 38. Convergys Revenue Growth Rate in Contact Center Business (2018-2023) Figure 39. Atento S.A Revenue Growth Rate in Contact Center Business (2018-2023) Figure 40. Sykes Enterprises Revenue Growth Rate in Contact Center Business (2018-2023) Figure 41. Arvato Revenue Growth Rate in Contact Center Business (2018-2023) Figure 42. Serco Group Revenue Growth Rate in Contact Center Business (2018-2023) Figure 43. Acticall (Sitel) Revenue Growth Rate in Contact Center Business (2018-2023) Figure 44. Transcom Revenue Growth Rate in Contact Center Business (2018-2023) Figure 45. TeleTech Revenue Growth Rate in Contact Center Business (2018-2023) Figure 46. Concentrix (SYNNEX) Revenue Growth Rate in Contact Center Business (2018-2023) Figure 47. HKT Teleservices Revenue Growth Rate in Contact Center Business (2018-2023) Figure 48. Comdata Group Revenue Growth Rate in Contact Center Business (2018-2023) Figure 49. Bottom-up and Top-down Approaches for This Report Figure 50. Data Triangulation Figure 51. Key Executives Interviewed

Teleperformance Alorica Convergys Atento S.A Sykes Enterprises Arvato Serco Group Acticall (Sitel) Transcom TeleTech Concentrix (SYNNEX) HKT Teleservices Comdata Group