1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Customer Engagement Center Workforce Optimization Market Size Growth Rate by Type: 2017 VS 2021 VS 2028 1.2.2 Software 1.2.3 Services 1.3 Market by Application 1.3.1 Global Customer Engagement Center Workforce Optimization Market Share by Application: 2017 VS 2021 VS 2028 1.3.2 BFSI 1.3.3 ITand Telecom 1.3.4 Healthcare 1.3.5 Transportation and Logistics 1.3.6 Retail and E-Commerce 1.3.7 Others 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global Customer Engagement Center Workforce Optimization Market Perspective (2017-2028) 2.2 Customer Engagement Center Workforce Optimization Growth Trends by Region 2.2.1 Customer Engagement Center Workforce Optimization Market Size by Region: 2017 VS 2021 VS 2028 2.2.2 Customer Engagement Center Workforce Optimization Historic Market Size by Region (2017-2022) 2.2.3 Customer Engagement Center Workforce Optimization Forecasted Market Size by Region (2023-2028) 2.3 Customer Engagement Center Workforce Optimization Market Dynamics 2.3.1 Customer Engagement Center Workforce Optimization Industry Trends 2.3.2 Customer Engagement Center Workforce Optimization Market Drivers 2.3.3 Customer Engagement Center Workforce Optimization Market Challenges 2.3.4 Customer Engagement Center Workforce Optimization Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top Customer Engagement Center Workforce Optimization Players by Revenue 3.1.1 Global Top Customer Engagement Center Workforce Optimization Players by Revenue (2017-2022) 3.1.2 Global Customer Engagement Center Workforce Optimization Revenue Market Share by Players (2017-2022) 3.2 Global Customer Engagement Center Workforce Optimization Market Share by Company Type (Tier 1, Tier 2, and Tier 3) 3.3 Players Covered: Ranking by Customer Engagement Center Workforce Optimization Revenue 3.4 Global Customer Engagement Center Workforce Optimization Market Concentration Ratio 3.4.1 Global Customer Engagement Center Workforce Optimization Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Customer Engagement Center Workforce Optimization Revenue in 2021 3.5 Customer Engagement Center Workforce Optimization Key Players Head office and Area Served 3.6 Key Players Customer Engagement Center Workforce Optimization Product Solution and Service 3.7 Date of Enter into Customer Engagement Center Workforce Optimization Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Customer Engagement Center Workforce Optimization Breakdown Data by Type 4.1 Global Customer Engagement Center Workforce Optimization Historic Market Size by Type (2017-2022) 4.2 Global Customer Engagement Center Workforce Optimization Forecasted Market Size by Type (2023-2028) 5 Customer Engagement Center Workforce Optimization Breakdown Data by Application 5.1 Global Customer Engagement Center Workforce Optimization Historic Market Size by Application (2017-2022) 5.2 Global Customer Engagement Center Workforce Optimization Forecasted Market Size by Application (2023-2028) 6 North America 6.1 North America Customer Engagement Center Workforce Optimization Market Size (2017-2028) 6.2 North America Customer Engagement Center Workforce Optimization Market Size by Country (2017-2022) 6.3 North America Customer Engagement Center Workforce Optimization Market Size by Country (2023-2028) 6.4 United States 6.5 Canada 7 Europe 7.1 Europe Customer Engagement Center Workforce Optimization Market Size (2017-2028) 7.2 Europe Customer Engagement Center Workforce Optimization Market Size by Country (2017-2022) 7.3 Europe Customer Engagement Center Workforce Optimization Market Size by Country (2023-2028) 7.4 Germany 7.5 France 7.6 U.K. 7.7 Italy 7.8 Russia 7.9 Nordic Countries 8 Asia-Pacific 8.1 Asia-Pacific Customer Engagement Center Workforce Optimization Market Size (2017-2028) 8.2 Asia-Pacific Customer Engagement Center Workforce Optimization Market Size by Country (2017-2022) 8.3 Asia-Pacific Customer Engagement Center Workforce Optimization Market Size by Country (2023-2028) 8.4 China 8.5 Japan 8.6 South Korea 8.7 Southeast Asia 8.8 India 8.9 Australia 9 Latin America 9.1 Latin America Customer Engagement Center Workforce Optimization Market Size (2017-2028) 9.2 Latin America Customer Engagement Center Workforce Optimization Market Size by Country (2017-2022) 9.3 Latin America Customer Engagement Center Workforce Optimization Market Size by Country (2023-2028) 9.4 Mexico 9.5 Brazil 10 Middle East & Africa 10.1 Middle East & Africa Customer Engagement Center Workforce Optimization Market Size (2017-2028) 10.2 Middle East & Africa Customer Engagement Center Workforce Optimization Market Size by Country (2017-2022) 10.3 Middle East & Africa Customer Engagement Center Workforce Optimization Market Size by Country (2023-2028) 10.4 Turkey 10.5 Saudi Arabia 10.6 UAE 11 Key Players Profiles 11.1 Verint Systems Inc. 11.1.1 Verint Systems Inc. Company Detail 11.1.2 Verint Systems Inc. Business Overview 11.1.3 Verint Systems Inc. Customer Engagement Center Workforce Optimization Introduction 11.1.4 Verint Systems Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) 11.1.5 Verint Systems Inc. Recent Development 11.2 Aspect Software, Inc. 11.2.1 Aspect Software, Inc. Company Detail 11.2.2 Aspect Software, Inc. Business Overview 11.2.3 Aspect Software, Inc. Customer Engagement Center Workforce Optimization Introduction 11.2.4 Aspect Software, Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) 11.2.5 Aspect Software, Inc. Recent Development 11.3 Calabrio, Inc. 11.3.1 Calabrio, Inc. Company Detail 11.3.2 Calabrio, Inc. Business Overview 11.3.3 Calabrio, Inc. Customer Engagement Center Workforce Optimization Introduction 11.3.4 Calabrio, Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) 11.3.5 Calabrio, Inc. Recent Development 11.4 CRMXchange 11.4.1 CRMXchange Company Detail 11.4.2 CRMXchange Business Overview 11.4.3 CRMXchange Customer Engagement Center Workforce Optimization Introduction 11.4.4 CRMXchange Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) 11.4.5 CRMXchange Recent Development 11.5 Avaya Inc. 11.5.1 Avaya Inc. Company Detail 11.5.2 Avaya Inc. Business Overview 11.5.3 Avaya Inc. Customer Engagement Center Workforce Optimization Introduction 11.5.4 Avaya Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) 11.5.5 Avaya Inc. Recent Development 11.6 Genesys Telecommunications Laboratories, Inc. 11.6.1 Genesys Telecommunications Laboratories, Inc. Company Detail 11.6.2 Genesys Telecommunications Laboratories, Inc. Business Overview 11.6.3 Genesys Telecommunications Laboratories, Inc. Customer Engagement Center Workforce Optimization Introduction 11.6.4 Genesys Telecommunications Laboratories, Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) 11.6.5 Genesys Telecommunications Laboratories, Inc. Recent Development 11.7 Open Text Corporation 11.7.1 Open Text Corporation Company Detail 11.7.2 Open Text Corporation Business Overview 11.7.3 Open Text Corporation Customer Engagement Center Workforce Optimization Introduction 11.7.4 Open Text Corporation Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) 11.7.5 Open Text Corporation Recent Development 11.8 ConvergeOne, Inc. 11.8.1 ConvergeOne, Inc. Company Detail 11.8.2 ConvergeOne, Inc. Business Overview 11.8.3 ConvergeOne, Inc. Customer Engagement Center Workforce Optimization Introduction 11.8.4 ConvergeOne, Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) 11.8.5 ConvergeOne, Inc. Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global Customer Engagement Center Workforce Optimization Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028 Table 2. Key Players of Software Table 3. Key Players of Services Table 4. Global Customer Engagement Center Workforce Optimization Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028 Table 5. Global Customer Engagement Center Workforce Optimization Market Size by Region (US$ Million): 2017 VS 2021 VS 2028 Table 6. Global Customer Engagement Center Workforce Optimization Market Size by Region (2017-2022) & (US$ Million) Table 7. Global Customer Engagement Center Workforce Optimization Market Share by Region (2017-2022) Table 8. Global Customer Engagement Center Workforce Optimization Forecasted Market Size by Region (2023-2028) & (US$ Million) Table 9. Global Customer Engagement Center Workforce Optimization Market Share by Region (2023-2028) Table 10. Customer Engagement Center Workforce Optimization Market Trends Table 11. Customer Engagement Center Workforce Optimization Market Drivers Table 12. Customer Engagement Center Workforce Optimization Market Challenges Table 13. Customer Engagement Center Workforce Optimization Market Restraints Table 14. Global Customer Engagement Center Workforce Optimization Revenue by Players (2017-2022) & (US$ Million) Table 15. Global Customer Engagement Center Workforce Optimization Market Share by Players (2017-2022) Table 16. Global Top Customer Engagement Center Workforce Optimization Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Engagement Center Workforce Optimization as of 2021) Table 17. Ranking of Global Top Customer Engagement Center Workforce Optimization Companies by Revenue (US$ Million) in 2021 Table 18. Global 5 Largest Players Market Share by Customer Engagement Center Workforce Optimization Revenue (CR5 and HHI) & (2017-2022) Table 19. Key Players Headquarters and Area Served Table 20. Key Players Customer Engagement Center Workforce Optimization Product Solution and Service Table 21. Date of Enter into Customer Engagement Center Workforce Optimization Market Table 22. Mergers & Acquisitions, Expansion Plans Table 23. Global Customer Engagement Center Workforce Optimization Market Size by Type (2017-2022) & (US$ Million) Table 24. Global Customer Engagement Center Workforce Optimization Revenue Market Share by Type (2017-2022) Table 25. Global Customer Engagement Center Workforce Optimization Forecasted Market Size by Type (2023-2028) & (US$ Million) Table 26. Global Customer Engagement Center Workforce Optimization Revenue Market Share by Type (2023-2028) Table 27. Global Customer Engagement Center Workforce Optimization Market Size by Application (2017-2022) & (US$ Million) Table 28. Global Customer Engagement Center Workforce Optimization Revenue Market Share by Application (2017-2022) Table 29. Global Customer Engagement Center Workforce Optimization Forecasted Market Size by Application (2023-2028) & (US$ Million) Table 30. Global Customer Engagement Center Workforce Optimization Revenue Market Share by Application (2023-2028) Table 31. North America Customer Engagement Center Workforce Optimization Market Size by Country (2017-2022) & (US$ Million) Table 32. North America Customer Engagement Center Workforce Optimization Market Size by Country (2023-2028) & (US$ Million) Table 33. Europe Customer Engagement Center Workforce Optimization Market Size by Country (2017-2022) & (US$ Million) Table 34. Europe Customer Engagement Center Workforce Optimization Market Size by Country (2023-2028) & (US$ Million) Table 35. Asia-Pacific Customer Engagement Center Workforce Optimization Market Size by Region (2017-2022) & (US$ Million) Table 36. Asia-Pacific Customer Engagement Center Workforce Optimization Market Size by Region (2023-2028) & (US$ Million) Table 37. Latin America Customer Engagement Center Workforce Optimization Market Size by Country (2017-2022) & (US$ Million) Table 38. Latin America Customer Engagement Center Workforce Optimization Market Size by Country (2023-2028) & (US$ Million) Table 39. Middle East & Africa Customer Engagement Center Workforce Optimization Market Size by Country (2017-2022) & (US$ Million) Table 40. Middle East & Africa Customer Engagement Center Workforce Optimization Market Size by Country (2023-2028) & (US$ Million) Table 41. Verint Systems Inc. Company Detail Table 42. Verint Systems Inc. Business Overview Table 43. Verint Systems Inc. Customer Engagement Center Workforce Optimization Product Table 44. Verint Systems Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) & (US$ Million) Table 45. Verint Systems Inc. Recent Development Table 46. Aspect Software, Inc. Company Detail Table 47. Aspect Software, Inc. Business Overview Table 48. Aspect Software, Inc. Customer Engagement Center Workforce Optimization Product Table 49. Aspect Software, Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) & (US$ Million) Table 50. Aspect Software, Inc. Recent Development Table 51. Calabrio, Inc. Company Detail Table 52. Calabrio, Inc. Business Overview Table 53. Calabrio, Inc. Customer Engagement Center Workforce Optimization Product Table 54. Calabrio, Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) & (US$ Million) Table 55. Calabrio, Inc. Recent Development Table 56. CRMXchange Company Detail Table 57. CRMXchange Business Overview Table 58. CRMXchange Customer Engagement Center Workforce Optimization Product Table 59. CRMXchange Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) & (US$ Million) Table 60. CRMXchange Recent Development Table 61. Avaya Inc. Company Detail Table 62. Avaya Inc. Business Overview Table 63. Avaya Inc. Customer Engagement Center Workforce Optimization Product Table 64. Avaya Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) & (US$ Million) Table 65. Avaya Inc. Recent Development Table 66. Genesys Telecommunications Laboratories, Inc. Company Detail Table 67. Genesys Telecommunications Laboratories, Inc. Business Overview Table 68. Genesys Telecommunications Laboratories, Inc. Customer Engagement Center Workforce Optimization Product Table 69. Genesys Telecommunications Laboratories, Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) & (US$ Million) Table 70. Genesys Telecommunications Laboratories, Inc. Recent Development Table 71. Open Text Corporation Company Detail Table 72. Open Text Corporation Business Overview Table 73. Open Text Corporation Customer Engagement Center Workforce Optimization Product Table 74. Open Text Corporation Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) & (US$ Million) Table 75. Open Text Corporation Recent Development Table 76. ConvergeOne, Inc. Company Detail Table 77. ConvergeOne, Inc. Business Overview Table 78. ConvergeOne, Inc. Customer Engagement Center Workforce Optimization Product Table 79. ConvergeOne, Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) & (US$ Million) Table 80. ConvergeOne, Inc. Recent Development Table 81. Research Programs/Design for This Report Table 82. Key Data Information from Secondary Sources Table 83. Key Data Information from Primary Sources List of Figures Figure 1. Global Customer Engagement Center Workforce Optimization Market Share by Type: 2021 VS 2028 Figure 2. Software Features Figure 3. Services Features Figure 4. Global Customer Engagement Center Workforce Optimization Market Share by Application in 2021 & 2028 Figure 5. BFSI Case Studies Figure 6. ITand Telecom Case Studies Figure 7. Healthcare Case Studies Figure 8. Transportation and Logistics Case Studies Figure 9. Retail and E-Commerce Case Studies Figure 10. Others Case Studies Figure 11. Customer Engagement Center Workforce Optimization Report Years Considered Figure 12. Global Customer Engagement Center Workforce Optimization Market Size (US$ Million), Year-over-Year: 2017-2028 Figure 13. Global Customer Engagement Center Workforce Optimization Market Size, (US$ Million), 2017 VS 2021 VS 2028 Figure 14. Global Customer Engagement Center Workforce Optimization Market Share by Region: 2021 VS 2028 Figure 15. Global Customer Engagement Center Workforce Optimization Market Share by Players in 2021 Figure 16. Global Top Customer Engagement Center Workforce Optimization Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Engagement Center Workforce Optimization as of 2021) Figure 17. The Top 10 and 5 Players Market Share by Customer Engagement Center Workforce Optimization Revenue in 2021 Figure 18. North America Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million) Figure 19. North America Customer Engagement Center Workforce Optimization Market Share by Country (2017-2028) Figure 20. United States Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million) Figure 21. Canada Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million) Figure 22. Europe Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million) Figure 23. Europe Customer Engagement Center Workforce Optimization Market Share by Country (2017-2028) Figure 24. Germany Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million) Figure 25. France Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million) Figure 26. U.K. Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million) Figure 27. Italy Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million) Figure 28. Russia Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million) Figure 29. Nordic Countries Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million) Figure 30. Asia-Pacific Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million) Figure 31. Asia-Pacific Customer Engagement Center Workforce Optimization Market Share by Region (2017-2028) Figure 32. China Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million) Figure 33. Japan Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million) Figure 34. South Korea Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million) Figure 35. Southeast Asia Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million) Figure 36. India Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million) Figure 37. Australia Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million) Figure 38. Latin America Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million) Figure 39. Latin America Customer Engagement Center Workforce Optimization Market Share by Country (2017-2028) Figure 40. Mexico Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million) Figure 41. Brazil Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million) Figure 42. Middle East & Africa Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million) Figure 43. Middle East & Africa Customer Engagement Center Workforce Optimization Market Share by Country (2017-2028) Figure 44. Turkey Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million) Figure 45. Saudi Arabia Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million) Figure 46. Verint Systems Inc. Revenue Growth Rate in Customer Engagement Center Workforce Optimization Business (2017-2022) Figure 47. Aspect Software, Inc. Revenue Growth Rate in Customer Engagement Center Workforce Optimization Business (2017-2022) Figure 48. Calabrio, Inc. Revenue Growth Rate in Customer Engagement Center Workforce Optimization Business (2017-2022) Figure 49. CRMXchange Revenue Growth Rate in Customer Engagement Center Workforce Optimization Business (2017-2022) Figure 50. Avaya Inc. Revenue Growth Rate in Customer Engagement Center Workforce Optimization Business (2017-2022) Figure 51. Genesys Telecommunications Laboratories, Inc. Revenue Growth Rate in Customer Engagement Center Workforce Optimization Business (2017-2022) Figure 52. Open Text Corporation Revenue Growth Rate in Customer Engagement Center Workforce Optimization Business (2017-2022) Figure 53. ConvergeOne, Inc. Revenue Growth Rate in Customer Engagement Center Workforce Optimization Business (2017-2022) Figure 54. Bottom-up and Top-down Approaches for This Report Figure 55. Data Triangulation Figure 56. Key Executives Interviewed

Verint Systems Inc. Aspect Software, Inc. Calabrio, Inc. CRMXchange Avaya Inc. Genesys Telecommunications Laboratories, Inc. Open Text Corporation ConvergeOne, Inc.