1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Contact Center Intelligence Market Size Growth Rate by Type: 2017 VS 2021 VS 2028 1.2.2 Chatbot 1.2.3 Intelligent Interactive Voice Response (IVR) System 1.2.4 Intelligent Virtual Assistant (IVA) 1.3 Market by Application 1.3.1 Global Contact Center Intelligence Market Share by Application: 2017 VS 2021 VS 2028 1.3.2 IT & Telecom 1.3.3 BFSI 1.3.4 Government 1.3.5 Healthcare 1.3.6 Other 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global Contact Center Intelligence Market Perspective (2017-2028) 2.2 Contact Center Intelligence Growth Trends by Region 2.2.1 Contact Center Intelligence Market Size by Region: 2017 VS 2021 VS 2028 2.2.2 Contact Center Intelligence Historic Market Size by Region (2017-2022) 2.2.3 Contact Center Intelligence Forecasted Market Size by Region (2023-2028) 2.3 Contact Center Intelligence Market Dynamics 2.3.1 Contact Center Intelligence Industry Trends 2.3.2 Contact Center Intelligence Market Drivers 2.3.3 Contact Center Intelligence Market Challenges 2.3.4 Contact Center Intelligence Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top Contact Center Intelligence Players by Revenue 3.1.1 Global Top Contact Center Intelligence Players by Revenue (2017-2022) 3.1.2 Global Contact Center Intelligence Revenue Market Share by Players (2017-2022) 3.2 Global Contact Center Intelligence Market Share by Company Type (Tier 1, Tier 2, and Tier 3) 3.3 Players Covered: Ranking by Contact Center Intelligence Revenue 3.4 Global Contact Center Intelligence Market Concentration Ratio 3.4.1 Global Contact Center Intelligence Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Contact Center Intelligence Revenue in 2021 3.5 Contact Center Intelligence Key Players Head office and Area Served 3.6 Key Players Contact Center Intelligence Product Solution and Service 3.7 Date of Enter into Contact Center Intelligence Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Contact Center Intelligence Breakdown Data by Type 4.1 Global Contact Center Intelligence Historic Market Size by Type (2017-2022) 4.2 Global Contact Center Intelligence Forecasted Market Size by Type (2023-2028) 5 Contact Center Intelligence Breakdown Data by Application 5.1 Global Contact Center Intelligence Historic Market Size by Application (2017-2022) 5.2 Global Contact Center Intelligence Forecasted Market Size by Application (2023-2028) 6 North America 6.1 North America Contact Center Intelligence Market Size (2017-2028) 6.2 North America Contact Center Intelligence Market Size by Country (2017-2022) 6.3 North America Contact Center Intelligence Market Size by Country (2023-2028) 6.4 United States 6.5 Canada 7 Europe 7.1 Europe Contact Center Intelligence Market Size (2017-2028) 7.2 Europe Contact Center Intelligence Market Size by Country (2017-2022) 7.3 Europe Contact Center Intelligence Market Size by Country (2023-2028) 7.4 Germany 7.5 France 7.6 U.K. 7.7 Italy 7.8 Russia 7.9 Nordic Countries 8 Asia-Pacific 8.1 Asia-Pacific Contact Center Intelligence Market Size (2017-2028) 8.2 Asia-Pacific Contact Center Intelligence Market Size by Country (2017-2022) 8.3 Asia-Pacific Contact Center Intelligence Market Size by Country (2023-2028) 8.4 China 8.5 Japan 8.6 South Korea 8.7 Southeast Asia 8.8 India 8.9 Australia 9 Latin America 9.1 Latin America Contact Center Intelligence Market Size (2017-2028) 9.2 Latin America Contact Center Intelligence Market Size by Country (2017-2022) 9.3 Latin America Contact Center Intelligence Market Size by Country (2023-2028) 9.4 Mexico 9.5 Brazil 10 Middle East & Africa 10.1 Middle East & Africa Contact Center Intelligence Market Size (2017-2028) 10.2 Middle East & Africa Contact Center Intelligence Market Size by Country (2017-2022) 10.3 Middle East & Africa Contact Center Intelligence Market Size by Country (2023-2028) 10.4 Turkey 10.5 Saudi Arabia 10.6 UAE 11 Key Players Profiles 11.1 AWS 11.1.1 AWS Company Detail 11.1.2 AWS Business Overview 11.1.3 AWS Contact Center Intelligence Introduction 11.1.4 AWS Revenue in Contact Center Intelligence Business (2017-2022) 11.1.5 AWS Recent Development 11.2 Artificial Solutions 11.2.1 Artificial Solutions Company Detail 11.2.2 Artificial Solutions Business Overview 11.2.3 Artificial Solutions Contact Center Intelligence Introduction 11.2.4 Artificial Solutions Revenue in Contact Center Intelligence Business (2017-2022) 11.2.5 Artificial Solutions Recent Development 11.3 Avaya 11.3.1 Avaya Company Detail 11.3.2 Avaya Business Overview 11.3.3 Avaya Contact Center Intelligence Introduction 11.3.4 Avaya Revenue in Contact Center Intelligence Business (2017-2022) 11.3.5 Avaya Recent Development 11.4 Google 11.4.1 Google Company Detail 11.4.2 Google Business Overview 11.4.3 Google Contact Center Intelligence Introduction 11.4.4 Google Revenue in Contact Center Intelligence Business (2017-2022) 11.4.5 Google Recent Development 11.5 IBM 11.5.1 IBM Company Detail 11.5.2 IBM Business Overview 11.5.3 IBM Contact Center Intelligence Introduction 11.5.4 IBM Revenue in Contact Center Intelligence Business (2017-2022) 11.5.5 IBM Recent Development 11.6 Microsoft 11.6.1 Microsoft Company Detail 11.6.2 Microsoft Business Overview 11.6.3 Microsoft Contact Center Intelligence Introduction 11.6.4 Microsoft Revenue in Contact Center Intelligence Business (2017-2022) 11.6.5 Microsoft Recent Development 11.7 Nuance Communications 11.7.1 Nuance Communications Company Detail 11.7.2 Nuance Communications Business Overview 11.7.3 Nuance Communications Contact Center Intelligence Introduction 11.7.4 Nuance Communications Revenue in Contact Center Intelligence Business (2017-2022) 11.7.5 Nuance Communications Recent Development 11.8 Oracle 11.8.1 Oracle Company Detail 11.8.2 Oracle Business Overview 11.8.3 Oracle Contact Center Intelligence Introduction 11.8.4 Oracle Revenue in Contact Center Intelligence Business (2017-2022) 11.8.5 Oracle Recent Development 11.9 SAP 11.9.1 SAP Company Detail 11.9.2 SAP Business Overview 11.9.3 SAP Contact Center Intelligence Introduction 11.9.4 SAP Revenue in Contact Center Intelligence Business (2017-2022) 11.9.5 SAP Recent Development 11.10 Zendesk 11.10.1 Zendesk Company Detail 11.10.2 Zendesk Business Overview 11.10.3 Zendesk Contact Center Intelligence Introduction 11.10.4 Zendesk Revenue in Contact Center Intelligence Business (2017-2022) 11.10.5 Zendesk Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global Contact Center Intelligence Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028 Table 2. Key Players of Chatbot Table 3. Key Players of Intelligent Interactive Voice Response (IVR) System Table 4. Key Players of Intelligent Virtual Assistant (IVA) Table 5. Global Contact Center Intelligence Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028 Table 6. Global Contact Center Intelligence Market Size by Region (US$ Million): 2017 VS 2021 VS 2028 Table 7. Global Contact Center Intelligence Market Size by Region (2017-2022) & (US$ Million) Table 8. Global Contact Center Intelligence Market Share by Region (2017-2022) Table 9. Global Contact Center Intelligence Forecasted Market Size by Region (2023-2028) & (US$ Million) Table 10. Global Contact Center Intelligence Market Share by Region (2023-2028) Table 11. Contact Center Intelligence Market Trends Table 12. Contact Center Intelligence Market Drivers Table 13. Contact Center Intelligence Market Challenges Table 14. Contact Center Intelligence Market Restraints Table 15. Global Contact Center Intelligence Revenue by Players (2017-2022) & (US$ Million) Table 16. Global Contact Center Intelligence Market Share by Players (2017-2022) Table 17. Global Top Contact Center Intelligence Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center Intelligence as of 2021) Table 18. Ranking of Global Top Contact Center Intelligence Companies by Revenue (US$ Million) in 2021 Table 19. Global 5 Largest Players Market Share by Contact Center Intelligence Revenue (CR5 and HHI) & (2017-2022) Table 20. Key Players Headquarters and Area Served Table 21. Key Players Contact Center Intelligence Product Solution and Service Table 22. Date of Enter into Contact Center Intelligence Market Table 23. Mergers & Acquisitions, Expansion Plans Table 24. Global Contact Center Intelligence Market Size by Type (2017-2022) & (US$ Million) Table 25. Global Contact Center Intelligence Revenue Market Share by Type (2017-2022) Table 26. Global Contact Center Intelligence Forecasted Market Size by Type (2023-2028) & (US$ Million) Table 27. Global Contact Center Intelligence Revenue Market Share by Type (2023-2028) Table 28. Global Contact Center Intelligence Market Size by Application (2017-2022) & (US$ Million) Table 29. Global Contact Center Intelligence Revenue Market Share by Application (2017-2022) Table 30. Global Contact Center Intelligence Forecasted Market Size by Application (2023-2028) & (US$ Million) Table 31. Global Contact Center Intelligence Revenue Market Share by Application (2023-2028) Table 32. North America Contact Center Intelligence Market Size by Country (2017-2022) & (US$ Million) Table 33. North America Contact Center Intelligence Market Size by Country (2023-2028) & (US$ Million) Table 34. Europe Contact Center Intelligence Market Size by Country (2017-2022) & (US$ Million) Table 35. Europe Contact Center Intelligence Market Size by Country (2023-2028) & (US$ Million) Table 36. Asia-Pacific Contact Center Intelligence Market Size by Region (2017-2022) & (US$ Million) Table 37. Asia-Pacific Contact Center Intelligence Market Size by Region (2023-2028) & (US$ Million) Table 38. Latin America Contact Center Intelligence Market Size by Country (2017-2022) & (US$ Million) Table 39. Latin America Contact Center Intelligence Market Size by Country (2023-2028) & (US$ Million) Table 40. Middle East & Africa Contact Center Intelligence Market Size by Country (2017-2022) & (US$ Million) Table 41. Middle East & Africa Contact Center Intelligence Market Size by Country (2023-2028) & (US$ Million) Table 42. AWS Company Detail Table 43. AWS Business Overview Table 44. AWS Contact Center Intelligence Product Table 45. AWS Revenue in Contact Center Intelligence Business (2017-2022) & (US$ Million) Table 46. AWS Recent Development Table 47. Artificial Solutions Company Detail Table 48. Artificial Solutions Business Overview Table 49. Artificial Solutions Contact Center Intelligence Product Table 50. Artificial Solutions Revenue in Contact Center Intelligence Business (2017-2022) & (US$ Million) Table 51. Artificial Solutions Recent Development Table 52. Avaya Company Detail Table 53. Avaya Business Overview Table 54. Avaya Contact Center Intelligence Product Table 55. Avaya Revenue in Contact Center Intelligence Business (2017-2022) & (US$ Million) Table 56. Avaya Recent Development Table 57. Google Company Detail Table 58. Google Business Overview Table 59. Google Contact Center Intelligence Product Table 60. Google Revenue in Contact Center Intelligence Business (2017-2022) & (US$ Million) Table 61. Google Recent Development Table 62. IBM Company Detail Table 63. IBM Business Overview Table 64. IBM Contact Center Intelligence Product Table 65. IBM Revenue in Contact Center Intelligence Business (2017-2022) & (US$ Million) Table 66. IBM Recent Development Table 67. Microsoft Company Detail Table 68. Microsoft Business Overview Table 69. Microsoft Contact Center Intelligence Product Table 70. Microsoft Revenue in Contact Center Intelligence Business (2017-2022) & (US$ Million) Table 71. Microsoft Recent Development Table 72. Nuance Communications Company Detail Table 73. Nuance Communications Business Overview Table 74. Nuance Communications Contact Center Intelligence Product Table 75. Nuance Communications Revenue in Contact Center Intelligence Business (2017-2022) & (US$ Million) Table 76. Nuance Communications Recent Development Table 77. Oracle Company Detail Table 78. Oracle Business Overview Table 79. Oracle Contact Center Intelligence Product Table 80. Oracle Revenue in Contact Center Intelligence Business (2017-2022) & (US$ Million) Table 81. Oracle Recent Development Table 82. SAP Company Detail Table 83. SAP Business Overview Table 84. SAP Contact Center Intelligence Product Table 85. SAP Revenue in Contact Center Intelligence Business (2017-2022) & (US$ Million) Table 86. SAP Recent Development Table 87. Zendesk Company Detail Table 88. Zendesk Business Overview Table 89. Zendesk Contact Center Intelligence Product Table 90. Zendesk Revenue in Contact Center Intelligence Business (2017-2022) & (US$ Million) Table 91. Zendesk Recent Development Table 92. Research Programs/Design for This Report Table 93. Key Data Information from Secondary Sources Table 94. Key Data Information from Primary Sources List of Figures Figure 1. Global Contact Center Intelligence Market Share by Type: 2021 VS 2028 Figure 2. Chatbot Features Figure 3. Intelligent Interactive Voice Response (IVR) System Features Figure 4. Intelligent Virtual Assistant (IVA) Features Figure 5. Global Contact Center Intelligence Market Share by Application in 2021 & 2028 Figure 6. IT & Telecom Case Studies Figure 7. BFSI Case Studies Figure 8. Government Case Studies Figure 9. Healthcare Case Studies Figure 10. Other Case Studies Figure 11. Contact Center Intelligence Report Years Considered Figure 12. Global Contact Center Intelligence Market Size (US$ Million), Year-over-Year: 2017-2028 Figure 13. Global Contact Center Intelligence Market Size, (US$ Million), 2017 VS 2021 VS 2028 Figure 14. Global Contact Center Intelligence Market Share by Region: 2021 VS 2028 Figure 15. Global Contact Center Intelligence Market Share by Players in 2021 Figure 16. Global Top Contact Center Intelligence Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center Intelligence as of 2021) Figure 17. The Top 10 and 5 Players Market Share by Contact Center Intelligence Revenue in 2021 Figure 18. North America Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million) Figure 19. North America Contact Center Intelligence Market Share by Country (2017-2028) Figure 20. United States Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million) Figure 21. Canada Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million) Figure 22. Europe Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million) Figure 23. Europe Contact Center Intelligence Market Share by Country (2017-2028) Figure 24. Germany Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million) Figure 25. France Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million) Figure 26. U.K. Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million) Figure 27. Italy Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million) Figure 28. Russia Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million) Figure 29. Nordic Countries Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million) Figure 30. Asia-Pacific Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million) Figure 31. Asia-Pacific Contact Center Intelligence Market Share by Region (2017-2028) Figure 32. China Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million) Figure 33. Japan Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million) Figure 34. South Korea Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million) Figure 35. Southeast Asia Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million) Figure 36. India Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million) Figure 37. Australia Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million) Figure 38. Latin America Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million) Figure 39. Latin America Contact Center Intelligence Market Share by Country (2017-2028) Figure 40. Mexico Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million) Figure 41. Brazil Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million) Figure 42. Middle East & Africa Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million) Figure 43. Middle East & Africa Contact Center Intelligence Market Share by Country (2017-2028) Figure 44. Turkey Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million) Figure 45. Saudi Arabia Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million) Figure 46. AWS Revenue Growth Rate in Contact Center Intelligence Business (2017-2022) Figure 47. Artificial Solutions Revenue Growth Rate in Contact Center Intelligence Business (2017-2022) Figure 48. Avaya Revenue Growth Rate in Contact Center Intelligence Business (2017-2022) Figure 49. Google Revenue Growth Rate in Contact Center Intelligence Business (2017-2022) Figure 50. IBM Revenue Growth Rate in Contact Center Intelligence Business (2017-2022) Figure 51. Microsoft Revenue Growth Rate in Contact Center Intelligence Business (2017-2022) Figure 52. Nuance Communications Revenue Growth Rate in Contact Center Intelligence Business (2017-2022) Figure 53. Oracle Revenue Growth Rate in Contact Center Intelligence Business (2017-2022) Figure 54. SAP Revenue Growth Rate in Contact Center Intelligence Business (2017-2022) Figure 55. Zendesk Revenue Growth Rate in Contact Center Intelligence Business (2017-2022) Figure 56. Bottom-up and Top-down Approaches for This Report Figure 57. Data Triangulation Figure 58. Key Executives Interviewed

AWS Artificial Solutions Avaya Google IBM Microsoft Nuance Communications Oracle SAP Zendesk