1 Study Coverage 1.1 Helpdesk Outsourcing Revenue in Helpdesk Outsourcing Business (2017-2022) & (US$ Million) Introduction 1.2 Global Helpdesk Outsourcing Outlook 2017 VS 2022 VS 2028 1.2.1 Global Helpdesk Outsourcing Market Size for the Year 2017-2028 1.2.2 Global Helpdesk Outsourcing Market Size for the Year 2017-2028 1.3 Helpdesk Outsourcing Market Size, United States VS Global, 2017 VS 2022 VS 2028 1.3.1 The Market Share of United States Helpdesk Outsourcing in Global, 2017 VS 2022 VS 2028 1.3.2 The Growth Rate of Helpdesk Outsourcing Market Size, United States VS Global, 2017 VS 2022 VS 2028 1.4 Helpdesk Outsourcing Market Dynamics 1.4.1 Helpdesk Outsourcing Industry Trends 1.4.2 Helpdesk Outsourcing Market Drivers 1.4.3 Helpdesk Outsourcing Market Challenges 1.4.4 Helpdesk Outsourcing Market Restraints 1.5 Study Objectives 1.6 Years Considered 2 Helpdesk Outsourcing by Type 2.1 Helpdesk Outsourcing Market Segment by Type 2.1.1 Outsourcing Level 1 2.1.2 Outsourcing Level 2 2.1.3 Technical Helpdesk Support Services 2.2 Global Helpdesk Outsourcing Market Size by Type (2017, 2022 & 2028) 2.3 Global Helpdesk Outsourcing Market Size by Type (2017-2028) 2.4 United States Helpdesk Outsourcing Market Size by Type (2017, 2022 & 2028) 2.5 United States Helpdesk Outsourcing Market Size by Type (2017-2028) 3 Helpdesk Outsourcing by Application 3.1 Helpdesk Outsourcing Market Segment by Application 3.1.1 Automotive 3.1.2 Consumer Goods 3.1.3 IT 3.1.4 Telecommunication 3.1.5 Oil & Gas 3.1.6 Others 3.2 Global Helpdesk Outsourcing Market Size by Application (2017, 2022 & 2028) 3.3 Global Helpdesk Outsourcing Market Size by Application (2017-2028) 3.4 United States Helpdesk Outsourcing Market Size by Application (2017, 2022 & 2028) 3.5 United States Helpdesk Outsourcing Market Size by Application (2017-2028) 4 Global Helpdesk Outsourcing Competitor Landscape by Company 4.1 Global Helpdesk Outsourcing Market Size by Company 4.1.1 Top Global Helpdesk Outsourcing Companies Ranked by Revenue (2021) 4.1.2 Global Helpdesk Outsourcing Revenue by Player (2017-2022) 4.2 Global Helpdesk Outsourcing Concentration Ratio (CR) 4.2.1 Helpdesk Outsourcing Market Concentration Ratio (CR) (2017-2022) 4.2.2 Global Top 5 and Top 10 Largest Companies of Helpdesk Outsourcing in 2021 4.2.3 Global Helpdesk Outsourcing Market Share by Company Type (Tier 1, Tier 2, and Tier 3) 4.3 Global Helpdesk Outsourcing Headquarters, Revenue in Helpdesk Outsourcing Business (2017-2022) & (US$ Million) Type 4.3.1 Global Helpdesk Outsourcing Headquarters and Area Served 4.3.2 Global Helpdesk Outsourcing Companies Revenue in Helpdesk Outsourcing Business (2017-2022) & (US$ Million) Type 4.3.3 Date of International Companies Enter into Helpdesk Outsourcing Market 4.4 Companies Mergers & Acquisitions, Expansion Plans 4.5 United States Helpdesk Outsourcing Market Size by Company 4.5.1 Top Helpdesk Outsourcing Players in United States, Ranked by Revenue (2021) 4.5.2 United States Helpdesk Outsourcing Revenue by Players (2020, 2021 & 2022) 5 Global Helpdesk Outsourcing Market Size by Region 5.1 Global Helpdesk Outsourcing Market Size by Region: 2017 VS 2022 VS 2028 5.2 Global Helpdesk Outsourcing Market Size by Region (2017-2028) 5.2.1 Global Helpdesk Outsourcing Market Size by Region: 2017-2022 5.2.2 Global Helpdesk Outsourcing Market Size by Region (2023-2028) 6 Segment in Region Level & Country Level 6.1 North America 6.1.1 North America Helpdesk Outsourcing Market Size YoY Growth 2017-2028 6.1.2 North America Helpdesk Outsourcing Market Facts & Figures by Country (2017, 2022 & 2028) 6.1.3 U.S. 6.1.4 Canada 6.2 Asia-Pacific 6.2.1 Asia-Pacific Helpdesk Outsourcing Market Size YoY Growth 2017-2028 6.2.2 Asia-Pacific Helpdesk Outsourcing Market Facts & Figures by Region (2017, 2022 & 2028) 6.2.3 China 6.2.4 Japan 6.2.5 South Korea 6.2.6 India 6.2.7 Australia 6.2.8 Taiwan 6.2.9 Indonesia 6.2.10 Thailand 6.2.11 Malaysia 6.2.12 Philippines 6.3 Europe 6.3.1 Europe Helpdesk Outsourcing Market Size YoY Growth 2017-2028 6.3.2 Europe Helpdesk Outsourcing Market Facts & Figures by Country (2017, 2022 & 2028) 6.3.3 Germany 6.3.4 France 6.3.5 U.K. 6.3.6 Italy 6.3.7 Russia 6.4 Latin America 6.4.1 Latin America Helpdesk Outsourcing Market Size YoY Growth 2017-2028 6.4.2 Latin America Helpdesk Outsourcing Market Facts & Figures by Country (2017, 2022 & 2028) 6.4.3 Mexico 6.4.4 Brazil 6.4.5 Argentina 6.5 Middle East and Africa 6.5.1 Middle East and Africa Helpdesk Outsourcing Market Size YoY Growth 2017-2028 6.5.2 Middle East and Africa Helpdesk Outsourcing Market Facts & Figures by Country (2017, 2022 & 2028) 6.5.3 Turkey 6.5.4 Saudi Arabia 6.5.5 U.A.E 7 Company Profiles 7.1 Qcom Outsourcing 7.1.1 Qcom Outsourcing Company Details 7.1.2 Qcom Outsourcing Business Overview 7.1.3 Qcom Outsourcing Helpdesk Outsourcing Introduction 7.1.4 Qcom Outsourcing Revenue in Helpdesk Outsourcing Business (2017-2022) 7.1.5 Qcom Outsourcing Recent Development 7.2 ABS 7.2.1 ABS Company Details 7.2.2 ABS Business Overview 7.2.3 ABS Helpdesk Outsourcing Introduction 7.2.4 ABS Revenue in Helpdesk Outsourcing Business (2017-2022) 7.2.5 ABS Recent Development 7.3 ActivSupport 7.3.1 ActivSupport Company Details 7.3.2 ActivSupport Business Overview 7.3.3 ActivSupport Helpdesk Outsourcing Introduction 7.3.4 ActivSupport Revenue in Helpdesk Outsourcing Business (2017-2022) 7.3.5 ActivSupport Recent Development 7.4 CGS 7.4.1 CGS Company Details 7.4.2 CGS Business Overview 7.4.3 CGS Helpdesk Outsourcing Introduction 7.4.4 CGS Revenue in Helpdesk Outsourcing Business (2017-2022) 7.4.5 CGS Recent Development 7.5 4Results 7.5.1 4Results Company Details 7.5.2 4Results Business Overview 7.5.3 4Results Helpdesk Outsourcing Introduction 7.5.4 4Results Revenue in Helpdesk Outsourcing Business (2017-2022) 7.5.5 4Results Recent Development 7.6 Adaptive 7.6.1 Adaptive Company Details 7.6.2 Adaptive Business Overview 7.6.3 Adaptive Helpdesk Outsourcing Introduction 7.6.4 Adaptive Revenue in Helpdesk Outsourcing Business (2017-2022) 7.6.5 Adaptive Recent Development 7.7 AlfaVox 7.7.1 AlfaVox Company Details 7.7.2 AlfaVox Business Overview 7.7.3 AlfaVox Helpdesk Outsourcing Introduction 7.7.4 AlfaVox Revenue in Helpdesk Outsourcing Business (2017-2022) 7.7.5 AlfaVox Recent Development 7.8 Batyckie Centrum Biznesu 7.8.1 Batyckie Centrum Biznesu Company Details 7.8.2 Batyckie Centrum Biznesu Business Overview 7.8.3 Batyckie Centrum Biznesu Helpdesk Outsourcing Introduction 7.8.4 Batyckie Centrum Biznesu Revenue in Helpdesk Outsourcing Business (2017-2022) 7.8.5 Batyckie Centrum Biznesu Recent Development 7.9 Business Support Solution 7.9.1 Business Support Solution Company Details 7.9.2 Business Support Solution Business Overview 7.9.3 Business Support Solution Helpdesk Outsourcing Introduction 7.9.4 Business Support Solution Revenue in Helpdesk Outsourcing Business (2017-2022) 7.9.5 Business Support Solution Recent Development 7.10 Call Center Inter Galatica 7.10.1 Call Center Inter Galatica Company Details 7.10.2 Call Center Inter Galatica Business Overview 7.10.3 Call Center Inter Galatica Helpdesk Outsourcing Introduction 7.10.4 Call Center Inter Galatica Revenue in Helpdesk Outsourcing Business (2017-2022) 7.10.5 Call Center Inter Galatica Recent Development 8 Research Findings and Conclusion 9 Appendix 9.1 Research Methodology 9.1.1 Methodology/Research Approach 9.1.2 Data Source 9.2 Author Details 9.3 Disclaimer

List of Tables Table 1. Helpdesk Outsourcing Market Size United States VS Global, CAGR (2017 VS 2022 VS 2028) Table 2. Helpdesk Outsourcing Market Trends Table 3. Helpdesk Outsourcing Market Drivers Table 4. Helpdesk Outsourcing Market Challenges Table 5. Helpdesk Outsourcing Market Restraints Table 6. Global Helpdesk Outsourcing Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million) Table 7. United States Helpdesk Outsourcing Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million) Table 8. Global Helpdesk Outsourcing Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million) Table 9. United States Helpdesk Outsourcing Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million) Table 10. Top Helpdesk Outsourcing Companies in Global Market, Ranking by Revenue (2021) Table 11. Global Helpdesk Outsourcing Revenue by Player, (US$ Million), 2017-2022 Table 12. Global Helpdesk Outsourcing Revenue Share by Player, 2017-2022 Table 13. Global Helpdesk Outsourcing Companies Market Concentration Ratio (CR5 and HHI) Table 14. Global Helpdesk Outsourcing by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Helpdesk Outsourcing as of 2021) Table 15. Top Players of Helpdesk Outsourcing in Global Market, Headquarters and Area Served Table 16. Companies Revenue in Helpdesk Outsourcing Business (2017-2022) & (US$ Million) Type Table 17. Date of International Companies Enter into Helpdesk Outsourcing Market Table 18. Companies Mergers & Acquisitions, Expansion Plans Table 19. Top Helpdesk Outsourcing Players in United States Market, Ranking by Revenue (2021) Table 20. United States Helpdesk Outsourcing Revenue by Players, (US$ Million), 2020, 2021 & 2022 Table 21. United States Helpdesk Outsourcing Revenue Share by Players, 2020, 2021 & 2022 Table 22. Global Helpdesk Outsourcing Market Size by Region (US$ Million): 2017 VS 2022 VS 2028 Table 23. Global Helpdesk Outsourcing Market Size by Region (2017-2022) & (US$ Million) Table 24. Global Helpdesk Outsourcing Market Size Forecast by Region (2023-2028) & (US$ Million) Table 25. North America Helpdesk Outsourcing Sales in Value by Country (2017-2028) & (US$ Million) Table 26. Asia Pacific Helpdesk Outsourcing Sales in Value by Region (2017-2028) & (US$ Million) Table 27. Europe Helpdesk Outsourcing Sales in Value by Country (2017-2028) & (US$ Million) Table 28. Latin Americaa Helpdesk Outsourcing Sales in Value by Country (2017-2028) & (US$ Million) Table 29. Middle East and Africa Helpdesk Outsourcing Sales in Value by Country (2017-2028) & (US$ Million) Table 30. Qcom Outsourcing Company Details Table 31. Qcom Outsourcing Business Overview Table 32. Qcom Outsourcing Helpdesk Outsourcing Product Table 33. Qcom Outsourcing Revenue in Helpdesk Outsourcing Business (2017-2022) & (US$ Million) Table 34. Qcom Outsourcing Recent Development Table 35. ABS Company Details Table 36. ABS Business Overview Table 37. ABS Helpdesk Outsourcing Product Table 38. ABS Revenue in Helpdesk Outsourcing Business (2017-2022) & (US$ Million) Table 39. ABS Recent Development Table 40. ActivSupport Company Details Table 41. ActivSupport Business Overview Table 42. ActivSupport Helpdesk Outsourcing Product Table 43. ActivSupport Revenue in Helpdesk Outsourcing Business (2017-2022) & (US$ Million) Table 44. ActivSupport Recent Development Table 45. CGS Company Details Table 46. CGS Business Overview Table 47. CGS Helpdesk Outsourcing Product Table 48. CGS Revenue in Helpdesk Outsourcing Business (2017-2022) & (US$ Million) Table 49. CGS Recent Development Table 50. 4Results Company Details Table 51. 4Results Business Overview Table 52. 4Results Helpdesk Outsourcing Product Table 53. 4Results Revenue in Helpdesk Outsourcing Business (2017-2022) & (US$ Million) Table 54. 4Results Recent Development Table 55. Adaptive Company Details Table 56. Adaptive Business Overview Table 57. Adaptive Helpdesk Outsourcing Product Table 58. Adaptive Revenue in Helpdesk Outsourcing Business (2017-2022) & (US$ Million) Table 59. Adaptive Recent Development Table 60. AlfaVox Company Details Table 61. AlfaVox Business Overview Table 62. AlfaVox Helpdesk Outsourcing Product Table 63. AlfaVox Revenue in Helpdesk Outsourcing Business (2017-2022) & (US$ Million) Table 64. AlfaVox Recent Development Table 65. Batyckie Centrum Biznesu Company Details Table 66. Batyckie Centrum Biznesu Business Overview Table 67. Batyckie Centrum Biznesu Helpdesk Outsourcing Product Table 68. Batyckie Centrum Biznesu Revenue in Helpdesk Outsourcing Business (2017-2022) & (US$ Million) Table 69. Batyckie Centrum Biznesu Recent Development Table 70. Business Support Solution Company Details Table 71. Business Support Solution Business Overview Table 72. Business Support Solution Helpdesk Outsourcing Product Table 73. Business Support Solution Revenue in Helpdesk Outsourcing Business (2017-2022) & (US$ Million) Table 74. Business Support Solution Recent Development Table 75. Call Center Inter Galatica Company Details Table 76. Call Center Inter Galatica Business Overview Table 77. Call Center Inter Galatica Helpdesk Outsourcing Product Table 78. Call Center Inter Galatica Revenue in Helpdesk Outsourcing Business (2017-2022) & (US$ Million) Table 79. Call Center Inter Galatica Recent Development Table 80. Research Programs/Design for This Report Table 81. Key Data Information from Secondary Sources Table 82. Key Data Information from Primary Sources List of Figures Figure 1. Helpdesk Outsourcing Product Picture Figure 2. Global Helpdesk Outsourcing Market Size, (US$ Million), 2017 VS 2022 VS 2028 Figure 3. Global Helpdesk Outsourcing Market Size 2017-2028 (US$ Million) Figure 4. United States Helpdesk Outsourcing Market Size, (US$ Million), 2017 VS 2022 VS 2028 Figure 5. United States Helpdesk Outsourcing Market Size 2017-2028 (US$ Million) Figure 6. United States Helpdesk Outsourcing Market Share in Global 2017-2028 Figure 7. Helpdesk Outsourcing Report Years Considered Figure 8. Product Picture of Outsourcing Level 1 Figure 9. Product Picture of Outsourcing Level 2 Figure 10. Product Picture of Technical Helpdesk Support Services Figure 11. Global Helpdesk Outsourcing Market Share by Type in 2022 & 2028 Figure 12. Global Helpdesk Outsourcing Market Size by Type (2017-2028) & (US$ Million) Figure 13. Global Helpdesk Outsourcing Market Share by Type (2017-2028) Figure 14. United States Helpdesk Outsourcing Market Share by Type in 2022 & 2028 Figure 15. United States Helpdesk Outsourcing Market Size by Type (2017-2028) & (US$ Million) Figure 16. United States Helpdesk Outsourcing Market Share by Type (2017-2028) Figure 17. Product Picture of Automotive Figure 18. Product Picture of Consumer Goods Figure 19. Product Picture of IT Figure 20. Product Picture of Telecommunication Figure 21. Product Picture of Oil & Gas Figure 22. Product Picture of Others Figure 23. Global Helpdesk Outsourcing Market Share by Application in 2022 & 2028 Figure 24. Global Helpdesk Outsourcing Market Size by Application (2017-2028) & (US$ Million) Figure 25. Global Helpdesk Outsourcing Market Share by Application (2017-2028) Figure 26. United States Helpdesk Outsourcing Market Share by Application in 2022 & 2028 Figure 27. United States Helpdesk Outsourcing Market Size by Application (2017-2028) & (US$ Million) Figure 28. United States Helpdesk Outsourcing Market Share by Application (2017-2028) Figure 29. North America Helpdesk Outsourcing Market Size Growth Rate 2017-2028 (US$ Million) Figure 30. U.S. Helpdesk Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 31. Canada Helpdesk Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 32. Europe Helpdesk Outsourcing Market Size Growth Rate 2017-2028 (US$ Million) Figure 33. Germany Helpdesk Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 34. France Helpdesk Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 35. U.K. Helpdesk Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 36. Italy Helpdesk Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 37. Russia Helpdesk Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 38. Asia-Pacific Helpdesk Outsourcing Market Size Growth Rate 2017-2028 (US$ Million) Figure 39. China Helpdesk Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 40. Japan Helpdesk Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 41. South Korea Helpdesk Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 42. India Helpdesk Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 43. Australia Helpdesk Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 44. Taiwan Helpdesk Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 45. Indonesia Helpdesk Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 46. Thailand Helpdesk Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 47. Malaysia Helpdesk Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 48. Philippines Helpdesk Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 49. Latin America Helpdesk Outsourcing Market Size Growth Rate 2017-2028 (US$ Million) Figure 50. Mexico Helpdesk Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 51. Brazil Helpdesk Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 52. Argentina Helpdesk Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 53. Middle East & Africa Helpdesk Outsourcing Market Size Growth Rate 2017-2028 (US$ Million) Figure 54. Turkey Helpdesk Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 55. Saudi Arabia Helpdesk Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 56. U.A.E Helpdesk Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 57. Qcom Outsourcing Revenue Growth Rate in Helpdesk Outsourcing Business (2017-2022) Figure 58. ABS Revenue Growth Rate in Helpdesk Outsourcing Business (2017-2022) Figure 59. ActivSupport Revenue Growth Rate in Helpdesk Outsourcing Business (2017-2022) Figure 60. CGS Revenue Growth Rate in Helpdesk Outsourcing Business (2017-2022) Figure 61. 4Results Revenue Growth Rate in Helpdesk Outsourcing Business (2017-2022) Figure 62. Adaptive Revenue Growth Rate in Helpdesk Outsourcing Business (2017-2022) Figure 63. AlfaVox Revenue Growth Rate in Helpdesk Outsourcing Business (2017-2022) Figure 64. Batyckie Centrum Biznesu Revenue Growth Rate in Helpdesk Outsourcing Business (2017-2022) Figure 65. Business Support Solution Revenue Growth Rate in Helpdesk Outsourcing Business (2017-2022) Figure 66. Call Center Inter Galatica Revenue Growth Rate in Helpdesk Outsourcing Business (2017-2022) Figure 67. Bottom-up and Top-down Approaches for This Report Figure 68. Data Triangulation Figure 69. Key Executives Interviewed

Qcom Outsourcing ABS ActivSupport CGS 4Results Adaptive AlfaVox Batyckie Centrum Biznesu Business Support Solution Call Center Inter Galatica