1 Study Coverage 1.1 Contact Center Outsourcing Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million) Introduction 1.2 Global Contact Center Outsourcing Outlook 2017 VS 2022 VS 2028 1.2.1 Global Contact Center Outsourcing Market Size for the Year 2017-2028 1.2.2 Global Contact Center Outsourcing Market Size for the Year 2017-2028 1.3 Contact Center Outsourcing Market Size, United States VS Global, 2017 VS 2022 VS 2028 1.3.1 The Market Share of United States Contact Center Outsourcing in Global, 2017 VS 2022 VS 2028 1.3.2 The Growth Rate of Contact Center Outsourcing Market Size, United States VS Global, 2017 VS 2022 VS 2028 1.4 Contact Center Outsourcing Market Dynamics 1.4.1 Contact Center Outsourcing Industry Trends 1.4.2 Contact Center Outsourcing Market Drivers 1.4.3 Contact Center Outsourcing Market Challenges 1.4.4 Contact Center Outsourcing Market Restraints 1.5 Study Objectives 1.6 Years Considered 2 Contact Center Outsourcing by Type 2.1 Contact Center Outsourcing Market Segment by Type 2.1.1 Email Support 2.1.2 Chat Support 2.1.3 Voice Over IP (VoIP) 2.1.4 Website Support 2.1.5 Others 2.2 Global Contact Center Outsourcing Market Size by Type (2017, 2022 & 2028) 2.3 Global Contact Center Outsourcing Market Size by Type (2017-2028) 2.4 United States Contact Center Outsourcing Market Size by Type (2017, 2022 & 2028) 2.5 United States Contact Center Outsourcing Market Size by Type (2017-2028) 3 Contact Center Outsourcing by Application 3.1 Contact Center Outsourcing Market Segment by Application 3.1.1 BFSI 3.1.2 Retail 3.1.3 Government 3.1.4 IT & Telecommunication 3.1.5 Defense Aerospace & Intelligence 3.1.6 Manufacturing 3.1.7 Others 3.2 Global Contact Center Outsourcing Market Size by Application (2017, 2022 & 2028) 3.3 Global Contact Center Outsourcing Market Size by Application (2017-2028) 3.4 United States Contact Center Outsourcing Market Size by Application (2017, 2022 & 2028) 3.5 United States Contact Center Outsourcing Market Size by Application (2017-2028) 4 Global Contact Center Outsourcing Competitor Landscape by Company 4.1 Global Contact Center Outsourcing Market Size by Company 4.1.1 Top Global Contact Center Outsourcing Companies Ranked by Revenue (2021) 4.1.2 Global Contact Center Outsourcing Revenue by Player (2017-2022) 4.2 Global Contact Center Outsourcing Concentration Ratio (CR) 4.2.1 Contact Center Outsourcing Market Concentration Ratio (CR) (2017-2022) 4.2.2 Global Top 5 and Top 10 Largest Companies of Contact Center Outsourcing in 2021 4.2.3 Global Contact Center Outsourcing Market Share by Company Type (Tier 1, Tier 2, and Tier 3) 4.3 Global Contact Center Outsourcing Headquarters, Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million) Type 4.3.1 Global Contact Center Outsourcing Headquarters and Area Served 4.3.2 Global Contact Center Outsourcing Companies Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million) Type 4.3.3 Date of International Companies Enter into Contact Center Outsourcing Market 4.4 Companies Mergers & Acquisitions, Expansion Plans 4.5 United States Contact Center Outsourcing Market Size by Company 4.5.1 Top Contact Center Outsourcing Players in United States, Ranked by Revenue (2021) 4.5.2 United States Contact Center Outsourcing Revenue by Players (2020, 2021 & 2022) 5 Global Contact Center Outsourcing Market Size by Region 5.1 Global Contact Center Outsourcing Market Size by Region: 2017 VS 2022 VS 2028 5.2 Global Contact Center Outsourcing Market Size by Region (2017-2028) 5.2.1 Global Contact Center Outsourcing Market Size by Region: 2017-2022 5.2.2 Global Contact Center Outsourcing Market Size by Region (2023-2028) 6 Segment in Region Level & Country Level 6.1 North America 6.1.1 North America Contact Center Outsourcing Market Size YoY Growth 2017-2028 6.1.2 North America Contact Center Outsourcing Market Facts & Figures by Country (2017, 2022 & 2028) 6.1.3 U.S. 6.1.4 Canada 6.2 Asia-Pacific 6.2.1 Asia-Pacific Contact Center Outsourcing Market Size YoY Growth 2017-2028 6.2.2 Asia-Pacific Contact Center Outsourcing Market Facts & Figures by Region (2017, 2022 & 2028) 6.2.3 China 6.2.4 Japan 6.2.5 South Korea 6.2.6 India 6.2.7 Australia 6.2.8 Taiwan 6.2.9 Indonesia 6.2.10 Thailand 6.2.11 Malaysia 6.2.12 Philippines 6.3 Europe 6.3.1 Europe Contact Center Outsourcing Market Size YoY Growth 2017-2028 6.3.2 Europe Contact Center Outsourcing Market Facts & Figures by Country (2017, 2022 & 2028) 6.3.3 Germany 6.3.4 France 6.3.5 U.K. 6.3.6 Italy 6.3.7 Russia 6.4 Latin America 6.4.1 Latin America Contact Center Outsourcing Market Size YoY Growth 2017-2028 6.4.2 Latin America Contact Center Outsourcing Market Facts & Figures by Country (2017, 2022 & 2028) 6.4.3 Mexico 6.4.4 Brazil 6.4.5 Argentina 6.5 Middle East and Africa 6.5.1 Middle East and Africa Contact Center Outsourcing Market Size YoY Growth 2017-2028 6.5.2 Middle East and Africa Contact Center Outsourcing Market Facts & Figures by Country (2017, 2022 & 2028) 6.5.3 Turkey 6.5.4 Saudi Arabia 6.5.5 UAE 7 Company Profiles 7.1 IBM 7.1.1 IBM Company Details 7.1.2 IBM Business Overview 7.1.3 IBM Contact Center Outsourcing Introduction 7.1.4 IBM Revenue in Contact Center Outsourcing Business (2017-2022) 7.1.5 IBM Recent Development 7.2 HP 7.2.1 HP Company Details 7.2.2 HP Business Overview 7.2.3 HP Contact Center Outsourcing Introduction 7.2.4 HP Revenue in Contact Center Outsourcing Business (2017-2022) 7.2.5 HP Recent Development 7.3 Sitel 7.3.1 Sitel Company Details 7.3.2 Sitel Business Overview 7.3.3 Sitel Contact Center Outsourcing Introduction 7.3.4 Sitel Revenue in Contact Center Outsourcing Business (2017-2022) 7.3.5 Sitel Recent Development 7.4 Teleperformance 7.4.1 Teleperformance Company Details 7.4.2 Teleperformance Business Overview 7.4.3 Teleperformance Contact Center Outsourcing Introduction 7.4.4 Teleperformance Revenue in Contact Center Outsourcing Business (2017-2022) 7.4.5 Teleperformance Recent Development 7.5 Xerox Corporation 7.5.1 Xerox Corporation Company Details 7.5.2 Xerox Corporation Business Overview 7.5.3 Xerox Corporation Contact Center Outsourcing Introduction 7.5.4 Xerox Corporation Revenue in Contact Center Outsourcing Business (2017-2022) 7.5.5 Xerox Corporation Recent Development 7.6 CGS Inc 7.6.1 CGS Inc Company Details 7.6.2 CGS Inc Business Overview 7.6.3 CGS Inc Contact Center Outsourcing Introduction 7.6.4 CGS Inc Revenue in Contact Center Outsourcing Business (2017-2022) 7.6.5 CGS Inc Recent Development 7.7 HGS 7.7.1 HGS Company Details 7.7.2 HGS Business Overview 7.7.3 HGS Contact Center Outsourcing Introduction 7.7.4 HGS Revenue in Contact Center Outsourcing Business (2017-2022) 7.7.5 HGS Recent Development 7.8 Datamark, Inc 7.8.1 Datamark, Inc Company Details 7.8.2 Datamark, Inc Business Overview 7.8.3 Datamark, Inc Contact Center Outsourcing Introduction 7.8.4 Datamark, Inc Revenue in Contact Center Outsourcing Business (2017-2022) 7.8.5 Datamark, Inc Recent Development 7.9 Infinit Contact 7.9.1 Infinit Contact Company Details 7.9.2 Infinit Contact Business Overview 7.9.3 Infinit Contact Contact Center Outsourcing Introduction 7.9.4 Infinit Contact Revenue in Contact Center Outsourcing Business (2017-2022) 7.9.5 Infinit Contact Recent Development 7.10 Five9 7.10.1 Five9 Company Details 7.10.2 Five9 Business Overview 7.10.3 Five9 Contact Center Outsourcing Introduction 7.10.4 Five9 Revenue in Contact Center Outsourcing Business (2017-2022) 7.10.5 Five9 Recent Development 7.11 VADS 7.11.1 VADS Company Details 7.11.2 VADS Business Overview 7.11.3 VADS Contact Center Outsourcing Introduction 7.11.4 VADS Revenue in Contact Center Outsourcing Business (2017-2022) 7.11.5 VADS Recent Development 7.12 Alorica 7.12.1 Alorica Company Details 7.12.2 Alorica Business Overview 7.12.3 Alorica Contact Center Outsourcing Introduction 7.12.4 Alorica Revenue in Contact Center Outsourcing Business (2017-2022) 7.12.5 Alorica Recent Development 7.13 Invensis 7.13.1 Invensis Company Details 7.13.2 Invensis Business Overview 7.13.3 Invensis Contact Center Outsourcing Introduction 7.13.4 Invensis Revenue in Contact Center Outsourcing Business (2017-2022) 7.13.5 Invensis Recent Development 7.14 Transcosmos 7.14.1 Transcosmos Company Details 7.14.2 Transcosmos Business Overview 7.14.3 Transcosmos Contact Center Outsourcing Introduction 7.14.4 Transcosmos Revenue in Contact Center Outsourcing Business (2017-2022) 7.14.5 Transcosmos Recent Development 8 Research Findings and Conclusion 9 Appendix 9.1 Research Methodology 9.1.1 Methodology/Research Approach 9.1.2 Data Source 9.2 Author Details 9.3 Disclaimer

List of Tables Table 1. Contact Center Outsourcing Market Size United States VS Global, CAGR (2017 VS 2022 VS 2028) Table 2. Contact Center Outsourcing Market Trends Table 3. Contact Center Outsourcing Market Drivers Table 4. Contact Center Outsourcing Market Challenges Table 5. Contact Center Outsourcing Market Restraints Table 6. Global Contact Center Outsourcing Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million) Table 7. United States Contact Center Outsourcing Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million) Table 8. Global Contact Center Outsourcing Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million) Table 9. United States Contact Center Outsourcing Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million) Table 10. Top Contact Center Outsourcing Companies in Global Market, Ranking by Revenue (2021) Table 11. Global Contact Center Outsourcing Revenue by Player, (US$ Million), 2017-2022 Table 12. Global Contact Center Outsourcing Revenue Share by Player, 2017-2022 Table 13. Global Contact Center Outsourcing Companies Market Concentration Ratio (CR5 and HHI) Table 14. Global Contact Center Outsourcing by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center Outsourcing as of 2021) Table 15. Top Players of Contact Center Outsourcing in Global Market, Headquarters and Area Served Table 16. Companies Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million) Type Table 17. Date of International Companies Enter into Contact Center Outsourcing Market Table 18. Companies Mergers & Acquisitions, Expansion Plans Table 19. Top Contact Center Outsourcing Players in United States Market, Ranking by Revenue (2021) Table 20. United States Contact Center Outsourcing Revenue by Players, (US$ Million), 2020, 2021 & 2022 Table 21. United States Contact Center Outsourcing Revenue Share by Players, 2020, 2021 & 2022 Table 22. Global Contact Center Outsourcing Market Size by Region (US$ Million): 2017 VS 2022 VS 2028 Table 23. Global Contact Center Outsourcing Market Size by Region (2017-2022) & (US$ Million) Table 24. Global Contact Center Outsourcing Market Size Forecast by Region (2023-2028) & (US$ Million) Table 25. North America Contact Center Outsourcing Sales in Value by Country (2017-2028) & (US$ Million) Table 26. Asia Pacific Contact Center Outsourcing Sales in Value by Region (2017-2028) & (US$ Million) Table 27. Europe Contact Center Outsourcing Sales in Value by Country (2017-2028) & (US$ Million) Table 28. Latin Americaa Contact Center Outsourcing Sales in Value by Country (2017-2028) & (US$ Million) Table 29. Middle East and Africa Contact Center Outsourcing Sales in Value by Country (2017-2028) & (US$ Million) Table 30. IBM Company Details Table 31. IBM Business Overview Table 32. IBM Contact Center Outsourcing Product Table 33. IBM Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million) Table 34. IBM Recent Development Table 35. HP Company Details Table 36. HP Business Overview Table 37. HP Contact Center Outsourcing Product Table 38. HP Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million) Table 39. HP Recent Development Table 40. Sitel Company Details Table 41. Sitel Business Overview Table 42. Sitel Contact Center Outsourcing Product Table 43. Sitel Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million) Table 44. Sitel Recent Development Table 45. Teleperformance Company Details Table 46. Teleperformance Business Overview Table 47. Teleperformance Contact Center Outsourcing Product Table 48. Teleperformance Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million) Table 49. Teleperformance Recent Development Table 50. Xerox Corporation Company Details Table 51. Xerox Corporation Business Overview Table 52. Xerox Corporation Contact Center Outsourcing Product Table 53. Xerox Corporation Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million) Table 54. Xerox Corporation Recent Development Table 55. CGS Inc Company Details Table 56. CGS Inc Business Overview Table 57. CGS Inc Contact Center Outsourcing Product Table 58. CGS Inc Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million) Table 59. CGS Inc Recent Development Table 60. HGS Company Details Table 61. HGS Business Overview Table 62. HGS Contact Center Outsourcing Product Table 63. HGS Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million) Table 64. HGS Recent Development Table 65. Datamark, Inc Company Details Table 66. Datamark, Inc Business Overview Table 67. Datamark, Inc Contact Center Outsourcing Product Table 68. Datamark, Inc Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million) Table 69. Datamark, Inc Recent Development Table 70. Infinit Contact Company Details Table 71. Infinit Contact Business Overview Table 72. Infinit Contact Contact Center Outsourcing Product Table 73. Infinit Contact Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million) Table 74. Infinit Contact Recent Development Table 75. Five9 Company Details Table 76. Five9 Business Overview Table 77. Five9 Contact Center Outsourcing Product Table 78. Five9 Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million) Table 79. Five9 Recent Development Table 80. VADS Company Details Table 81. VADS Business Overview Table 82. VADS Contact Center Outsourcing Product Table 83. VADS Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million) Table 84. VADS Recent Development Table 85. Alorica Company Details Table 86. Alorica Business Overview Table 87. Alorica Contact Center Outsourcing Product Table 88. Alorica Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million) Table 89. Alorica Recent Development Table 90. Invensis Company Details Table 91. Invensis Business Overview Table 92. Invensis Contact Center Outsourcing Product Table 93. Invensis Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million) Table 94. Invensis Recent Development Table 95. Transcosmos Company Details Table 96. Transcosmos Business Overview Table 97. Transcosmos Contact Center Outsourcing Product Table 98. Transcosmos Revenue in Contact Center Outsourcing Business (2017-2022) & (US$ Million) Table 99. Transcosmos Recent Development Table 100. Research Programs/Design for This Report Table 101. Key Data Information from Secondary Sources Table 102. Key Data Information from Primary Sources List of Figures Figure 1. Contact Center Outsourcing Product Picture Figure 2. Global Contact Center Outsourcing Market Size, (US$ Million), 2017 VS 2022 VS 2028 Figure 3. Global Contact Center Outsourcing Market Size 2017-2028 (US$ Million) Figure 4. United States Contact Center Outsourcing Market Size, (US$ Million), 2017 VS 2022 VS 2028 Figure 5. United States Contact Center Outsourcing Market Size 2017-2028 (US$ Million) Figure 6. United States Contact Center Outsourcing Market Share in Global 2017-2028 Figure 7. Contact Center Outsourcing Report Years Considered Figure 8. Product Picture of Email Support Figure 9. Product Picture of Chat Support Figure 10. Product Picture of Voice Over IP (VoIP) Figure 11. Product Picture of Website Support Figure 12. Product Picture of Others Figure 13. Global Contact Center Outsourcing Market Share by Type in 2022 & 2028 Figure 14. Global Contact Center Outsourcing Market Size by Type (2017-2028) & (US$ Million) Figure 15. Global Contact Center Outsourcing Market Share by Type (2017-2028) Figure 16. United States Contact Center Outsourcing Market Share by Type in 2022 & 2028 Figure 17. United States Contact Center Outsourcing Market Size by Type (2017-2028) & (US$ Million) Figure 18. United States Contact Center Outsourcing Market Share by Type (2017-2028) Figure 19. Product Picture of BFSI Figure 20. Product Picture of Retail Figure 21. Product Picture of Government Figure 22. Product Picture of IT & Telecommunication Figure 23. Product Picture of Defense Aerospace & Intelligence Figure 24. Product Picture of Manufacturing Figure 25. Product Picture of Others Figure 26. Global Contact Center Outsourcing Market Share by Application in 2022 & 2028 Figure 27. Global Contact Center Outsourcing Market Size by Application (2017-2028) & (US$ Million) Figure 28. Global Contact Center Outsourcing Market Share by Application (2017-2028) Figure 29. United States Contact Center Outsourcing Market Share by Application in 2022 & 2028 Figure 30. United States Contact Center Outsourcing Market Size by Application (2017-2028) & (US$ Million) Figure 31. United States Contact Center Outsourcing Market Share by Application (2017-2028) Figure 32. North America Contact Center Outsourcing Market Size Growth Rate 2017-2028 (US$ Million) Figure 33. U.S. Contact Center Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 34. Canada Contact Center Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 35. Europe Contact Center Outsourcing Market Size Growth Rate 2017-2028 (US$ Million) Figure 36. Germany Contact Center Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 37. France Contact Center Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 38. U.K. Contact Center Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 39. Italy Contact Center Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 40. Russia Contact Center Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 41. Asia-Pacific Contact Center Outsourcing Market Size Growth Rate 2017-2028 (US$ Million) Figure 42. China Contact Center Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 43. Japan Contact Center Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 44. South Korea Contact Center Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 45. India Contact Center Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 46. Australia Contact Center Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 47. Taiwan Contact Center Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 48. Indonesia Contact Center Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 49. Thailand Contact Center Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 50. Malaysia Contact Center Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 51. Philippines Contact Center Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 52. Latin America Contact Center Outsourcing Market Size Growth Rate 2017-2028 (US$ Million) Figure 53. Mexico Contact Center Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 54. Brazil Contact Center Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 55. Argentina Contact Center Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 56. Middle East & Africa Contact Center Outsourcing Market Size Growth Rate 2017-2028 (US$ Million) Figure 57. Turkey Contact Center Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 58. Saudi Arabia Contact Center Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 59. UAE Contact Center Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million) Figure 60. IBM Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022) Figure 61. HP Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022) Figure 62. Sitel Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022) Figure 63. Teleperformance Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022) Figure 64. Xerox Corporation Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022) Figure 65. CGS Inc Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022) Figure 66. HGS Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022) Figure 67. Datamark, Inc Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022) Figure 68. Infinit Contact Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022) Figure 69. Five9 Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022) Figure 70. VADS Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022) Figure 71. Alorica Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022) Figure 72. Invensis Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022) Figure 73. Transcosmos Revenue Growth Rate in Contact Center Outsourcing Business (2017-2022) Figure 74. Bottom-up and Top-down Approaches for This Report Figure 75. Data Triangulation Figure 76. Key Executives Interviewed

IBM HP Sitel Teleperformance Xerox Corporation CGS Inc HGS Datamark, Inc Infinit Contact Five9 VADS Alorica Invensis Transcosmos