• Executive Summary o Market Overview • Market Landscape o Market ecosystem o Value chain analysis • Market Sizing o Market definition o Market segment analysis o Market size 2020 o Market outlook: Forecast for 2020 - 2025 • Five Forces Analysis o Five forces summary o Bargaining power of buyers o Bargaining power of suppliers o Threat of new entrants o Threat of substitutes o Threat of rivalry o Market condition • Market Segmentation by End-user o Market segments o Comparison by End-user o Retail - Market size and forecast 2020-2025 o BFSI - Market size and forecast 2020-2025 o Manufacturing - Market size and forecast 2020-2025 o Telecom and IT - Market size and forecast 2020-2025 o Others - Market size and forecast 2020-2025 o Market opportunity by End-user • Customer landscape • Geographic Landscape o Geographic segmentation o Geographic comparison o North America - Market size and forecast 2020-2025 o Europe - Market size and forecast 2020-2025 o APAC - Market size and forecast 2020-2025 o South America - Market size and forecast 2020-2025 o MEA - Market size and forecast 2020-2025 o Key leading countries o Market opportunity by geography o Market drivers o Market challenges o Market trends • Vendor Landscape o Vendor landscape o Landscape disruption • Vendor Analysis o Vendors covered o Market positioning of vendors o Adobe Inc. o Fujitsu Ltd. o International Business Machines Corp. o Microsoft Corp. o Oracle Corp. o Sage Group Plc o Salesforce.com Inc. o SAP SE o SugarCRM Inc. o Zendesk Inc. • Appendix o Scope of the report o Currency conversion rates for US$ o Research methodology o List of abbreviations Exhibit • 1: Key Finding 1 • 2: Key Finding 2 • 3: Key Finding 3 • 4: Key Finding 5 • 5: Key Finding 6 • 6: Key Finding 7 • 7: Key Finding 8 • 8: Parent market • 9: Market characteristics • 10: Offerings of vendors included in the market definition • 11: Market segments • 12: Global - Market size and forecast 2020 - 2025 ($ billion) • 13: Global market: Year-over-year growth 2020 - 2025 (%) • 14: Five forces analysis 2020 & 2025 • 15: Bargaining power of buyers • 16: Bargaining power of suppliers • 17: Threat of new entrants • 18: Threat of substitutes • 19: Threat of rivalry • 20: Market condition - Five forces 2020 • 21: End user - Market share 2020-2025 (%) • 22: Comparison by End user • 23: Retail - Market size and forecast 2020-2025 ($ billion) • 24: Retail - Year-over-year growth 2020-2025 (%) • 25: BFSI - Market size and forecast 2020-2025 ($ billion) • 26: BFSI - Year-over-year growth 2020-2025 (%) • 27: Manufacturing - Market size and forecast 2020-2025 ($ billion) • 28: Manufacturing - Year-over-year growth 2020-2025 (%) • 29: Telecom and IT - Market size and forecast 2020-2025 ($ billion) • 30: Telecom and IT - Year-over-year growth 2020-2025 (%) • 31: Others - Market size and forecast 2020-2025 ($ billion) • 32: Others - Year-over-year growth 2020-2025 (%) • 33: Market opportunity by End user • 34: Customer landscape • 35: Market share by geography 2020-2025 (%) • 36: Geographic comparison • 37: North America - Market size and forecast 2020-2025 ($ billion) • 38: North America - Year-over-year growth 2020-2025 (%) • 39: Europe - Market size and forecast 2020-2025 ($ billion) • 40: Europe - Year-over-year growth 2020-2025 (%) • 41: APAC - Market size and forecast 2020-2025 ($ billion) • 42: APAC - Year-over-year growth 2020-2025 (%) • 43: South America - Market size and forecast 2020-2025 ($ billion) • 44: South America - Year-over-year growth 2020-2025 (%) • 45: MEA - Market size and forecast 2020-2025 ($ billion) • 46: MEA - Year-over-year growth 2020-2025 (%) • 47: Key leading countries • 48: Market opportunity by geography ($ billion) • 49: Impact of drivers and challenges • 50: Vendor landscape • 51: Landscape disruption • 52: Industry risks • 53: Vendors covered • 54: Market positioning of vendors • 55: Adobe Inc. - Overview • 56: Adobe Inc. - Business segments • 57: Adobe Inc. - Key offerings • 58: Adobe Inc. - Key customers • 59: Adobe Inc. - Segment focus • 60: Fujitsu Ltd. - Overview • 61: Fujitsu Ltd. - Business segments • 62: Fujitsu Ltd. - Key offerings • 63: Fujitsu Ltd. - Key customers • 64: Fujitsu Ltd. - Segment focus • 65: International Business Machines Corp. - Overview • 66: International Business Machines Corp. - Business segments • 67: International Business Machines Corp. - Key offerings • 68: International Business Machines Corp. - Key customers • 69: International Business Machines Corp. - Segment focus • 70: Microsoft Corp. - Overview • 71: Microsoft Corp. - Business segments • 72: Microsoft Corp. - Key offerings • 73: Microsoft Corp. - Key customers • 74: Microsoft Corp. - Segment focus • 75: Oracle Corp. - Overview • 76: Oracle Corp. - Business segments • 77: Oracle Corp. - Key offerings • 78: Oracle Corp. - Key customers • 79: Oracle Corp. - Segment focus • 80: Sage Group Plc - Overview • 81: Sage Group Plc - Business segments • 82: Sage Group Plc - Key offerings • 83: Sage Group Plc - Key customers • 84: Sage Group Plc - Segment focus • 85: Salesforce.com Inc. - Overview • 86: Salesforce.com Inc. - Business segments • 87: Salesforce.com Inc. - Key offerings • 88: Salesforce.com Inc. - Key customers • 89: Salesforce.com Inc. - Segment focus • 90: SAP SE - Overview • 91: SAP SE - Business segments • 92: SAP SE - Key offerings • 93: SAP SE - Key customers • 94: SAP SE - Segment focus • 95: SugarCRM Inc. - Overview • 96: SugarCRM Inc. - Product and service • 97: SugarCRM Inc. - Key offerings • 98: SugarCRM Inc. - Key customers • 99: SugarCRM Inc. - Segment focus • 100: Zendesk Inc. - Overview • 101: Zendesk Inc. - Business segments • 102: Zendesk Inc. - Key offerings • 103: Zendesk Inc. - Key customers • 104: Zendesk Inc. - Segment focus • 105: Currency conversion rates for US$ • 106: Research Methodology • 107: Validation techniques employed for market sizing • 108: Information sources • 109: List of abbreviations

Adobe Inc., Fujitsu Ltd., International Business Machines Corp., Microsoft Corp., Oracle Corp., Sage Group Plc, Salesforce.com Inc., SAP SE, SugarCRM Inc., Zendesk Inc.