1 Market Overview of ITSM 1.1 ITSM Market Overview 1.1.1 ITSM Product Scope 1.1.2 Market Status and Outlook 1.2 Global ITSM Market Size Overview by Region 2015 VS 2020 VS 2026 1.3 Global ITSM Market Size by Region (2015-2026) 1.4 Global ITSM Historic Market Size by Region (2015-2020) 1.5 Global ITSM Market Size Forecast by Region (2021-2026) 1.6 Key Regions, ITSM Market Size YoY Growth (2015-2026) 1.6.1 North America ITSM Market Size YoY Growth (2015-2026) 1.6.2 Europe ITSM Market Size YoY Growth (2015-2026) 1.6.3 Asia-Pacific ITSM Market Size YoY Growth (2015-2026) 1.6.4 Latin America ITSM Market Size YoY Growth (2015-2026) 1.6.5 Middle East & Africa ITSM Market Size YoY Growth (2015-2026) 2 ITSM Market Overview by Type 2.1 Global ITSM Market Size by Type: 2015 VS 2020 VS 2026 2.2 Global ITSM Historic Market Size by Type (2015-2020) 2.3 Global ITSM Forecasted Market Size by Type (2021-2026) 2.4 Service portfolio management 2.5 Configuration and change management 2.6 Service desk software 2.7 Operations and performance management 2.8 Dashboard, reporting, and analytics 3 ITSM Market Overview by Application 3.1 Global ITSM Market Size by Application: 2015 VS 2020 VS 2026 3.2 Global ITSM Historic Market Size by Application (2015-2020) 3.3 Global ITSM Forecasted Market Size by Application (2021-2026) 3.4 Banking, Financial Services, and Insurance (BFSI) 3.5 Telecommunication and IT 3.6 Healthcare and life sciences 3.7 Retail and Consumer Packaged Goods (CPG) 3.8 Government and public sector 3.9 Energy and utilities 3.10 Travel and hospitality 3.11 Manufacturing 3.12 Education 4 Global ITSM Competition Analysis by Players 4.1 Global ITSM Market Size (Million US$) by Players (2015-2020) 4.2 Global Top Manufacturers by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in ITSM as of 2019) 4.3 Date of Key Manufacturers Enter into ITSM Market 4.4 Global Top Players ITSM Headquarters and Area Served 4.5 Key Players ITSM Product Solution and Service 4.6 Competitive Status 4.6.1 ITSM Market Concentration Rate 4.6.2 Mergers & Acquisitions, Expansion Plans 5 Company (Top Players) Profiles and Key Data 5.1 BMC Software 5.1.1 BMC Software Profile 5.1.2 BMC Software Main Business 5.1.3 BMC Software Products, Services and Solutions 5.1.4 BMC Software Revenue (US$ Million) & (2015-2020) 5.1.5 BMC Software Recent Developments 5.2 Broadcom 5.2.1 Broadcom Profile 5.2.2 Broadcom Main Business and Company’s Total Revenue 5.2.3 Broadcom Products, Services and Solutions 5.2.4 Broadcom Revenue (US$ Million) (2015-2020) 5.2.5 Broadcom Recent Development and Reaction to Covid-19 5.3 Servicenow 5.5.1 Servicenow Profile 5.3.2 Servicenow Main Business 5.3.3 Servicenow Products, Services and Solutions 5.3.4 Servicenow Revenue (US$ Million) & (2015-2020) 5.3.5 Cherwell Software Recent Developments 5.4 Cherwell Software 5.4.1 Cherwell Software Profile 5.4.2 Cherwell Software Main Business 5.4.3 Cherwell Software Products, Services and Solutions 5.4.4 Cherwell Software Revenue (US$ Million) & (2015-2020) 5.4.5 Cherwell Software Recent Developments 5.5 HPE 5.5.1 HPE Profile 5.5.2 HPE Main Business 5.5.3 HPE Products, Services and Solutions 5.5.4 HPE Revenue (US$ Million) & (2015-2020) 5.5.5 HPE Recent Developments 5.6 Citrix Systems 5.6.1 Citrix Systems Profile 5.6.2 Citrix Systems Main Business 5.6.3 Citrix Systems Products, Services and Solutions 5.6.4 Citrix Systems Revenue (US$ Million) & (2015-2020) 5.6.5 Citrix Systems Recent Developments 5.7 Axios Systems 5.7.1 Axios Systems Profile 5.7.2 Axios Systems Main Business and Company’s Total Revenue 5.7.3 Axios Systems Products, Services and Solutions 5.7.4 Axios Systems Revenue (US$ Million) (2015-2020) 5.7.5 Axios Systems Recent Development and Reaction to Covid-19 5.8 IBM 5.8.1 IBM Profile 5.8.2 IBM Main Business 5.8.3 IBM Products, Services and Solutions 5.8.4 IBM Revenue (US$ Million) & (2015-2020) 5.8.5 IBM Recent Developments 5.9 Heat Software 5.9.1 Heat Software Profile 5.9.2 Heat Software Main Business 5.9.3 Heat Software Products, Services and Solutions 5.9.4 Heat Software Revenue (US$ Million) & (2015-2020) 5.9.5 Heat Software Recent Developments 5.10 Hornbill 5.10.1 Hornbill Profile 5.10.2 Hornbill Main Business 5.10.3 Hornbill Products, Services and Solutions 5.10.4 Hornbill Revenue (US$ Million) & (2015-2020) 5.10.5 Hornbill Recent Developments 6 North America 6.1 North America ITSM Market Size by Country 6.2 United States 6.3 Canada 7 Europe 7.1 Europe ITSM Market Size by Country 7.2 Germany 7.3 France 7.4 U.K. 7.5 Italy 7.6 Russia 7.7 Nordic 7.8 Rest of Europe 8 Asia-Pacific 8.1 Asia-Pacific ITSM Market Size by Region 8.2 China 8.3 Japan 8.4 South Korea 8.5 Southeast Asia 8.6 India 8.7 Australia 8.8 Rest of Asia-Pacific 9 Latin America 9.1 Latin America ITSM Market Size by Country 9.2 Mexico 9.3 Brazil 9.4 Rest of Latin America 10 Middle East & Africa 10.1 Middle East & Africa ITSM Market Size by Country 10.2 Turkey 10.3 Saudi Arabia 10.4 UAE 10.5 Rest of Middle East & Africa 11 ITSM Market Dynamics 11.1 Industry Trends 11.2 Market Drivers 11.3 Market Challenges 11.4 Market Restraints 12 Research Finding /Conclusion 13 Methodology and Data Source 13.1 Methodology/Research Approach 13.1.1 Research Programs/Design 13.1.2 Market Size Estimation 13.1.3 Market Breakdown and Data Triangulation 13.2 Data Source 13.2.1 Secondary Sources 13.2.2 Primary Sources 13.3 Disclaimer 13.4 Author List

List of Tables Table 1. Global Market ITSM Market Size (US$ Million) Comparison by Region 2015 VS 2020 VS 2026 Table 2. Global ITSM Market Size by Region (2015-2020) (US$ Million) Table 3. Global ITSM Market Size Share by Region (2015-2020) Table 4. Global ITSM Forecasted Market Size by Region (2021-2026) (US$ Million) Table 5. Global ITSM Forecasted Market Size Share by Region (2021-2026) Table 6. Global ITSM Market Size (US$ Million) by Type: 2015 VS 2020 VS 2026 Table 7. Global ITSM Market Size by Type (2015-2020) (US$ Million) Table 8. Global ITSM Revenue Market Share by Type (2015-2020) Table 9. Global ITSM Forecasted Market Size by Type (2021-2026) (US$ Million) Table 10. Global ITSM Revenue Market Share by Type (2021-2026) Table 11. Global ITSM Market Size (US$ Million) by Application: 2015 VS 2020 VS 2026 Table 12. Global ITSM Market Size by Application (2015-2020) (US$ Million) Table 13. Global ITSM Revenue Market Share by Application (2015-2020) Table 14. Global ITSM Forecasted Market Size by Application (2021-2026) (US$ Million) Table 15. Global ITSM Revenue Market Share by Application (2021-2026) Table 16. Global ITSM Revenue (US$ Million) by Players (2015-2020) Table 17. Global ITSM Revenue Market Share by Players (2015-2020) Table 18. Global Top Manufacturers Market Share by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in ITSM as of 2019) Table 19. Date of Key Manufacturers Enter into ITSM Market Table 20. Global ITSM Top Players Headquarters and Area Served Table 21. ITSM Product Solution and Service Table 22. Global ITSM Manufacturers Market Concentration Ratio (CR5 and HHI) Table 23. Mergers & Acquisitions, Expansion Plans Table 24. BMC Software Basic Information List Table 25. BMC Software Description and Business Overview Table 26. BMC Software ITSM Products, Services and Solutions Table 27. Revenue (Million US$) in ITSM Business of BMC Software (2015-2020) Table 28. BMC Software Recent Developments Table 29. Broadcom Basic Information List Table 30. Broadcom Description and Business Overview Table 31. Broadcom ITSM Products, Services and Solutions Table 32. Revenue (Million US$) in ITSM Business of Broadcom (2015-2020) Table 33. Broadcom Recent Developments Table 34. Servicenow Basic Information List Table 35. Servicenow Description and Business Overview Table 36. Servicenow ITSM Products, Services and Solutions Table 37. Revenue (Million US$) in ITSM Business of Servicenow (2015-2020) Table 38. Servicenow Recent Developments Table 39. Cherwell Software Basic Information List Table 40. Cherwell Software Description and Business Overview Table 41. Cherwell Software ITSM Products, Services and Solutions Table 42. Revenue (Million US$) in ITSM Business of Cherwell Software (2015-2020) Table 43. Cherwell Software Recent Developments Table 44. HPE Basic Information List Table 45. HPE Description and Business Overview Table 46. HPE ITSM Products, Services and Solutions Table 47. Revenue (Million US$) in ITSM Business of HPE (2015-2020) Table 48. HPE Recent Developments Table 49. Citrix Systems Basic Information List Table 50. Citrix Systems Description and Business Overview Table 51. Citrix Systems ITSM Products, Services and Solutions Table 52. Revenue (Million US$) in ITSM Business of Citrix Systems (2015-2020) Table 53. Citrix Systems Recent Developments Table 54. Axios Systems Basic Information List Table 55. Axios Systems Description and Business Overview Table 56. Axios Systems ITSM Products, Services and Solutions Table 57. Revenue (Million US$) in ITSM Business of Axios Systems (2015-2020) Table 58. Axios Systems Recent Developments Table 59. IBM Basic Information List Table 60. IBM Description and Business Overview Table 61. IBM ITSM Products, Services and Solutions Table 62. Revenue (Million US$) in ITSM Business of IBM (2015-2020) Table 63. IBM Recent Developments Table 64. Heat Software Basic Information List Table 65. Heat Software Description and Business Overview Table 66. Heat Software ITSM Products, Services and Solutions Table 67. Revenue (Million US$) in ITSM Business of Heat Software (2015-2020) Table 68. Heat Software Recent Developments Table 69. Hornbill Basic Information List Table 70. Hornbill Description and Business Overview Table 71. Hornbill ITSM Products, Services and Solutions Table 72. Revenue (Million US$) in ITSM Business of Hornbill (2015-2020) Table 73. Hornbill Recent Developments Table 74. North America ITSM Market Size by Country (2015-2020) & (US$ Million) Table 75. North America ITSM Market Size Share by Country (2015-2020) Table 76. Europe ITSM Market Size by Country (2015-2020) & (US$ Million) Table 77. Europe ITSM Market Size Share by Country (2015-2020) Table 78. Asia-Pacific ITSM Market Size by Country (2015-2020) & (US$ Million) Table 79. Asia-Pacific ITSM Market Size Share by Country (2015-2020) (US$ Million) Table 80. Latin America ITSM Market Size by Country (2015-2020) & (US$ Million) Table 81. Latin America ITSM Market Size Share by Country (2015-2020) (US$ Million) Table 82. Middle East & Africa ITSM Market Size by Players (2015-2020) (US$ Million) Table 83. Middle East & Africa ITSM Market Size Share by Players (2015-2020) (US$ Million) Table 84. ITSM Market Trends Table 85. ITSM Market Drivers Table 86. ITSM Market Challenges Table 87. ITSM Market Restriants Table 88. Research Programs/Design for This Report Table 89. Key Data Information from Secondary Sources Table 90. Key Data Information from Primary Sources List of Figures Figure 1. Global ITSM Market Size Year-over-Year 2015-2026 & (US$ Million) Figure 2. Global ITSM Market Size (US$ Million), 2015 VS 2020VS 2026 Figure 3. Global ITSM Market Share by Regions: 2020 VS 2026 Figure 4. North America ITSM Market Size (US$ Million) Growth Rate (2015-2026) Figure 5. Europe ITSM Market Size (US$ Million) and Growth Rate (2015-2026) Figure 6. Asia-Pacific ITSM Market Size (US$ Million) and Growth Rate (2015-2026) Figure 7. Latin America ITSM Market Size (US$ Million) and Growth Rate (2015-2026) Figure 8. Middle East & Africa ITSM Market Size (US$ Million) and Growth Rate (2015-2026) Figure 9. Global ITSM Market Share by Type in 2020 & 2026 Figure 10. Service portfolio management Market Size (US$ Million) YoY Growth (2015-2026) Figure 11. Configuration and change management Market Size (US$ Million) YoY Growth (2015-2026) Figure 12. Service desk software Market Size (US$ Million) YoY Growth (2015-2026) Figure 13. Operations and performance management Market Size (US$ Million) YoY Growth (2015-2026) Figure 14. Dashboard, reporting, and analytics Market Size (US$ Million) YoY Growth (2015-2026) Figure 15. Global ITSM Market Size Share by Application in 2020 & 2026 Figure 16. Banking, Financial Services, and Insurance (BFSI) Market Size (US$ Million) YoY Growth (2015-2026) Figure 17. Telecommunication and IT Market Size (US$ Million) YoY Growth (2015-2026) Figure 18. Healthcare and life sciences Market Size (US$ Million) YoY Growth (2015-2026) Figure 19. Retail and Consumer Packaged Goods (CPG) Market Size (US$ Million) YoY Growth (2015-2026) Figure 20. Government and public sector Market Size (US$ Million) YoY Growth (2015-2026) Figure 21. Energy and utilities Market Size (US$ Million) YoY Growth (2015-2026) Figure 22. ITSM Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2015 VS 2019 Figure 23. Global Top 5 and Top 10 Players ITSM Market Share in 2019 Figure 24. United States ITSM Market Size YoY Growth (2015-2026) & (US$ Million) Figure 25. Canada ITSM Market Size YoY Growth (2015-2026) & (US$ Million) Figure 26. Germany ITSM Market Size YoY Growth (2015-2026) & (US$ Million) Figure 27. France ITSM Market Size YoY Growth (2015-2026) & (US$ Million) Figure 28. U.K. ITSM Market Size YoY Growth (2015-2026) & (US$ Million) Figure 29. Italy ITSM Market Size YoY Growth (2015-2026) & (US$ Million) Figure 30. Russia ITSM Market Size YoY Growth (2015-2026) & (US$ Million) Figure 31. Nordic ITSM Market Size YoY Growth (2015-2026) & (US$ Million) Figure 32. Rest of Europe ITSM Market Size YoY Growth (2015-2026) & (US$ Million) Figure 33. China ITSM Market Size YoY Growth (2015-2026) & (US$ Million) Figure 34. Japan ITSM Market Size YoY Growth (2015-2026) & (US$ Million) Figure 35. South Korea ITSM Market Size YoY Growth (2015-2026) & (US$ Million) Figure 36. Southeast Asia ITSM Market Size YoY Growth (2015-2026) & (US$ Million) Figure 37. India ITSM Market Size YoY Growth (2015-2026) & (US$ Million) Figure 38. Australia ITSM Market Size YoY Growth (2015-2026) & (US$ Million) Figure 39. Rest of Asia-Pacific ITSM Market Size YoY Growth (2015-2026) & (US$ Million) Figure 40. Mexico ITSM Market Size YoY Growth (2015-2026) & (US$ Million) Figure 41. Brazil ITSM Market Size YoY Growth (2015-2026) & (US$ Million) Figure 42. Rest of Latin America ITSM Market Size YoY Growth (2015-2026) & (US$ Million) Figure 43. Turkey ITSM Market Size YoY Growth (2015-2026) & (US$ Million) Figure 44. Saudi Arabia ITSM Market Size YoY Growth (2015-2026) & (US$ Million) Figure 45. UAE ITSM Market Size YoY Growth (2015-2026) & (US$ Million) Figure 46. Rest of Middle East & Africa ITSM Market Size YoY Growth (2015-2026) & (US$ Million) Figure 47. Bottom-up and Top-down Approaches for This Report Figure 48. Data Triangulation

BMC Software Broadcom Servicenow Cherwell Software HPE Citrix Systems Axios Systems IBM Heat Software Hornbill