• Executive Summary o Market Overview • Market Landscape o Market ecosystem o Value chain analysis • Market Sizing o Market definition o Market segment analysis o Market size 2019 o Short-term impact o Long-term impact o Recovery phase o Market outlook: Forecast for 2019 - 2024 • Five Forces Analysis o Five forces summary o Bargaining power of buyers o Bargaining power of suppliers o Threat of new entrants o Threat of substitutes o Threat of rivalry o Market condition • Market Segmentation by Deployment o Market segments o Comparison by Deployment o On-premise - Market size and forecast 2019-2024 o Cloud-based - Market size and forecast 2019-2024 o Market opportunity by Deployment • Customer landscape • Geographic Landscape o Geographic segmentation o Geographic comparison o North America - Market size and forecast 2019-2024 o APAC - Market size and forecast 2019-2024 o Europe - Market size and forecast 2019-2024 o MEA - Market size and forecast 2019-2024 o South America - Market size and forecast 2019-2024 o Key leading countries o Market opportunity by geography o Market drivers – Demand led growth o Market challenges o Market trends • Vendor Landscape o Vendor landscape o Landscape disruption • Vendor Analysis o Vendors covered o Market positioning of vendors o Accenture Plc o Applied Systems Inc. o Axxis Systems SA o Dell Technologies Inc. o Guidewire Software Inc. o International Business Machines Corp. o Microsoft Corp. o Oracle Corp. o Salesforce.com Inc. o SAP SE • Appendix o Scope of the report o Currency conversion rates for US$ o Research methodology o List of abbreviations Exhibit • 1: Key Finding 1 • 2: Key Finding 2 • 3: Key Finding 3 • 4: Key Finding 5 • 5: Key Finding 6 • 6: Key Finding 7 • 7: Key Finding 8 • 8: Parent market • 9: Market characteristics • 10: Offerings of vendors included in the market definition • 11: Market segments • 12: Global - Market size and forecast 2019 - 2024 ($ million) • 13: Global market: Year-over-year growth 2019 - 2024 (%) • 14: Five forces analysis 2019 & 2024 • 15: Bargaining power of buyers • 16: Bargaining power of suppliers • 17: Threat of new entrants • 18: Threat of substitutes • 19: Threat of rivalry • 20: Market condition - Five forces 2019 • 21: Deployment - Market share 2019-2024 (%) • 22: Comparison by Deployment • 23: On-premise - Market size and forecast 2019-2024 ($ million) • 24: On-premise - Year-over-year growth 2019-2024 (%) • 25: Cloud-based - Market size and forecast 2019-2024 ($ million) • 26: Cloud-based - Year-over-year growth 2019-2024 (%) • 27: Market opportunity by Deployment • 28: Customer landscape • 29: Market share by geography 2019-2024 (%) • 30: Geographic comparison • 31: North America - Market size and forecast 2019-2024 ($ million) • 32: North America - Year-over-year growth 2019-2024 (%) • 33: APAC - Market size and forecast 2019-2024 ($ million) • 34: APAC - Year-over-year growth 2019-2024 (%) • 35: Europe - Market size and forecast 2019-2024 ($ million) • 36: Europe - Year-over-year growth 2019-2024 (%) • 37: MEA - Market size and forecast 2019-2024 ($ million) • 38: MEA - Year-over-year growth 2019-2024 (%) • 39: South America - Market size and forecast 2019-2024 ($ million) • 40: South America - Year-over-year growth 2019-2024 (%) • 41: Key leading countries • 42: Market opportunity by geography ($ million) • 43: Impact of drivers and challenges • 44: Vendor landscape • 45: Landscape disruption • 46: Industry risks • 47: Vendors covered • 48: Market positioning of vendors • 49: Accenture Plc - Overview • 50: Accenture Plc - Business segments • 51: Accenture Plc - Key offerings • 52: Accenture Plc - Key customers • 53: Accenture Plc - Segment focus • 54: Applied Systems Inc. - Overview • 55: Applied Systems Inc. - Product and service • 56: Applied Systems Inc. - Key offerings • 57: Applied Systems Inc. - Key customers • 58: Applied Systems Inc. - Segment focus • 59: Axxis Systems SA - Overview • 60: Axxis Systems SA - Business segments • 61: Axxis Systems SA - Key offerings • 62: Axxis Systems SA - Key customers • 63: Axxis Systems SA - Segment focus • 64: Dell Technologies Inc. - Overview • 65: Dell Technologies Inc. - Business segments • 66: Dell Technologies Inc. - Key offerings • 67: Dell Technologies Inc. - Key customers • 68: Dell Technologies Inc. - Segment focus • 69: Guidewire Software Inc. - Overview • 70: Guidewire Software Inc. - Business segments • 71: Guidewire Software Inc. - Key offerings • 72: Guidewire Software Inc. - Key customers • 73: Guidewire Software Inc. - Segment focus • 74: International Business Machines Corp. - Overview • 75: International Business Machines Corp. - Business segments • 76: International Business Machines Corp. - Key offerings • 77: International Business Machines Corp. - Key customers • 78: International Business Machines Corp. - Segment focus • 79: Microsoft Corp. - Overview • 80: Microsoft Corp. - Business segments • 81: Microsoft Corp. - Key offerings • 82: Microsoft Corp. - Key customers • 83: Microsoft Corp. - Segment focus • 84: Oracle Corp. - Overview • 85: Oracle Corp. - Business segments • 86: Oracle Corp. - Key offerings • 87: Oracle Corp. - Key customers • 88: Oracle Corp. - Segment focus • 89: Salesforce.com Inc. - Overview • 90: Salesforce.com Inc. - Business segments • 91: Salesforce.com Inc. - Key offerings • 92: Salesforce.com Inc. - Key customers • 93: Salesforce.com Inc. - Segment focus • 94: SAP SE - Overview • 95: SAP SE - Business segments • 96: SAP SE - Key offerings • 97: SAP SE - Key customers • 98: SAP SE - Segment focus • 99: Currency conversion rates for US$ • 100: Research Methodology • 101: Validation techniques employed for market sizing • 102: Information sources • 103: List of abbreviations

Accenture Plc, Applied Systems Inc., Axxis Systems SA, Dell Technologies Inc., Guidewire Software Inc., International Business Machines Corp., Microsoft Corp., Oracle Corp., Salesforce.com Inc., SAP SE