1 Report Overview 1.1 Study Scope 1.2 Key Market Segments 1.3 Players Covered: Ranking by Smart Process Application (SPA) Revenue 1.4 Market by Type 1.4.1 Global Smart Process Application (SPA) Market Size Growth Rate by Type: 2020 VS 2026 1.4.2 Customer Experience Management 1.4.3 Enterprise Content Management 1.4.4 Enterprise Mobility 1.4.5 Business Intelligence and Analytics 1.4.6 Business Process Management 1.4.7 Others 1.5 Market by Application 1.5.1 Global Smart Process Application (SPA) Market Share by Application: 2020 VS 2026 1.5.2 Entertainment and Media 1.5.3 Logistics 1.5.4 Healthcare 1.5.5 BFSI 1.5.6 Retail 1.5.7 Telecommunications 1.5.8 Energy and Power 1.5.9 Commercial Utilities 1.5.10 Manufacturing 1.6 Study Objectives 1.7 Years Considered 2 Global Growth Trends 2.1 Global Smart Process Application (SPA) Market Perspective (2015-2026) 2.2 Global Smart Process Application (SPA) Growth Trends by Regions 2.2.1 Smart Process Application (SPA) Market Size by Regions: 2015 VS 2020 VS 2026 2.2.2 Smart Process Application (SPA) Historic Market Share by Regions (2015-2020) 2.2.3 Smart Process Application (SPA) Forecasted Market Size by Regions (2021-2026) 2.3 Industry Trends and Growth Strategy 2.3.1 Market Top Trends 2.3.2 Market Drivers 2.3.3 Market Challenges 2.3.4 Porter’s Five Forces Analysis 2.3.5 Smart Process Application (SPA) Market Growth Strategy 2.3.6 Primary Interviews with Key Smart Process Application (SPA) Players (Opinion Leaders) 3 Competition Landscape by Key Players 3.1 Global Top Smart Process Application (SPA) Players by Market Size 3.1.1 Global Top Smart Process Application (SPA) Players by Revenue (2015-2020) 3.1.2 Global Smart Process Application (SPA) Revenue Market Share by Players (2015-2020) 3.1.3 Global Smart Process Application (SPA) Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.2 Global Smart Process Application (SPA) Market Concentration Ratio 3.2.1 Global Smart Process Application (SPA) Market Concentration Ratio (CR5 and HHI) 3.2.2 Global Top 10 and Top 5 Companies by Smart Process Application (SPA) Revenue in 2019 3.3 Smart Process Application (SPA) Key Players Head office and Area Served 3.4 Key Players Smart Process Application (SPA) Product Solution and Service 3.5 Date of Enter into Smart Process Application (SPA) Market 3.6 Mergers & Acquisitions, Expansion Plans 4 Market Size by Type (2015-2026) 4.1 Global Smart Process Application (SPA) Historic Market Size by Type (2015-2020) 4.2 Global Smart Process Application (SPA) Forecasted Market Size by Type (2021-2026) 5 Market Size by Application (2015-2026) 5.1 Global Smart Process Application (SPA) Market Size by Application (2015-2020) 5.2 Global Smart Process Application (SPA) Forecasted Market Size by Application (2021-2026) 6 North America 6.1 North America Smart Process Application (SPA) Market Size (2015-2020) 6.2 Smart Process Application (SPA) Key Players in North America (2019-2020) 6.3 North America Smart Process Application (SPA) Market Size by Type (2015-2020) 6.4 North America Smart Process Application (SPA) Market Size by Application (2015-2020) 7 Europe 7.1 Europe Smart Process Application (SPA) Market Size (2015-2020) 7.2 Smart Process Application (SPA) Key Players in Europe (2019-2020) 7.3 Europe Smart Process Application (SPA) Market Size by Type (2015-2020) 7.4 Europe Smart Process Application (SPA) Market Size by Application (2015-2020) 8 China 8.1 China Smart Process Application (SPA) Market Size (2015-2020) 8.2 Smart Process Application (SPA) Key Players in China (2019-2020) 8.3 China Smart Process Application (SPA) Market Size by Type (2015-2020) 8.4 China Smart Process Application (SPA) Market Size by Application (2015-2020) 9 Japan 9.1 Japan Smart Process Application (SPA) Market Size (2015-2020) 9.2 Smart Process Application (SPA) Key Players in Japan (2019-2020) 9.3 Japan Smart Process Application (SPA) Market Size by Type (2015-2020) 9.4 Japan Smart Process Application (SPA) Market Size by Application (2015-2020) 10 Southeast Asia 10.1 Southeast Asia Smart Process Application (SPA) Market Size (2015-2020) 10.2 Smart Process Application (SPA) Key Players in Southeast Asia (2019-2020) 10.3 Southeast Asia Smart Process Application (SPA) Market Size by Type (2015-2020) 10.4 Southeast Asia Smart Process Application (SPA) Market Size by Application (2015-2020) 11 India 11.1 India Smart Process Application (SPA) Market Size (2015-2020) 11.2 Smart Process Application (SPA) Key Players in India (2019-2020) 11.3 India Smart Process Application (SPA) Market Size by Type (2015-2020) 11.4 India Smart Process Application (SPA) Market Size by Application (2015-2020) 12 Central & South America 12.1 Central & South America Smart Process Application (SPA) Market Size (2015-2020) 12.2 Smart Process Application (SPA) Key Players in Central & South America (2019-2020) 12.3 Central & South America Smart Process Application (SPA) Market Size by Type (2015-2020) 12.4 Central & South America Smart Process Application (SPA) Market Size by Application (2015-2020) 13 Key Players Profiles 13.1 Kofax Ltd 13.1.1 Kofax Ltd Company Details 13.1.2 Kofax Ltd Business Overview 13.1.3 Kofax Ltd Smart Process Application (SPA) Introduction 13.1.4 Kofax Ltd Revenue in Smart Process Application (SPA) Business (2015-2020)) 13.1.5 Kofax Ltd Recent Development 13.2 Salesforce 13.2.1 Salesforce Company Details 13.2.2 Salesforce Business Overview 13.2.3 Salesforce Smart Process Application (SPA) Introduction 13.2.4 Salesforce Revenue in Smart Process Application (SPA) Business (2015-2020) 13.2.5 Salesforce Recent Development 13.3 IBM Corporation 13.3.1 IBM Corporation Company Details 13.3.2 IBM Corporation Business Overview 13.3.3 IBM Corporation Smart Process Application (SPA) Introduction 13.3.4 IBM Corporation Revenue in Smart Process Application (SPA) Business (2015-2020) 13.3.5 IBM Corporation Recent Development 13.4 Appian 13.4.1 Appian Company Details 13.4.2 Appian Business Overview 13.4.3 Appian Smart Process Application (SPA) Introduction 13.4.4 Appian Revenue in Smart Process Application (SPA) Business (2015-2020) 13.4.5 Appian Recent Development 13.5 SAP 13.5.1 SAP Company Details 13.5.2 SAP Business Overview 13.5.3 SAP Smart Process Application (SPA) Introduction 13.5.4 SAP Revenue in Smart Process Application (SPA) Business (2015-2020) 13.5.5 SAP Recent Development 13.6 Opentext Corporation 13.6.1 Opentext Corporation Company Details 13.6.2 Opentext Corporation Business Overview 13.6.3 Opentext Corporation Smart Process Application (SPA) Introduction 13.6.4 Opentext Corporation Revenue in Smart Process Application (SPA) Business (2015-2020) 13.6.5 Opentext Corporation Recent Development 13.7 KANA Software Inc 13.7.1 KANA Software Inc Company Details 13.7.2 KANA Software Inc Business Overview 13.7.3 KANA Software Inc Smart Process Application (SPA) Introduction 13.7.4 KANA Software Inc Revenue in Smart Process Application (SPA) Business (2015-2020) 13.7.5 KANA Software Inc Recent Development 13.8 Pegasystems 13.8.1 Pegasystems Company Details 13.8.2 Pegasystems Business Overview 13.8.3 Pegasystems Smart Process Application (SPA) Introduction 13.8.4 Pegasystems Revenue in Smart Process Application (SPA) Business (2015-2020) 13.8.5 Pegasystems Recent Development 13.9 Lexmark International 13.9.1 Lexmark International Company Details 13.9.2 Lexmark International Business Overview 13.9.3 Lexmark International Smart Process Application (SPA) Introduction 13.9.4 Lexmark International Revenue in Smart Process Application (SPA) Business (2015-2020) 13.9.5 Lexmark International Recent Development 13.10 EMC Corp 13.10.1 EMC Corp Company Details 13.10.2 EMC Corp Business Overview 13.10.3 EMC Corp Smart Process Application (SPA) Introduction 13.10.4 EMC Corp Revenue in Smart Process Application (SPA) Business (2015-2020) 13.10.5 EMC Corp Recent Development 13.11 JDA software 10.11.1 JDA software Company Details 10.11.2 JDA software Business Overview 10.11.3 JDA software Smart Process Application (SPA) Introduction 10.11.4 JDA software Revenue in Smart Process Application (SPA) Business (2015-2020) 10.11.5 JDA software Recent Development 13.12 Baan Corp 10.12.1 Baan Corp Company Details 10.12.2 Baan Corp Business Overview 10.12.3 Baan Corp Smart Process Application (SPA) Introduction 10.12.4 Baan Corp Revenue in Smart Process Application (SPA) Business (2015-2020) 10.12.5 Baan Corp Recent Development 14 Analyst's Viewpoints/Conclusions 15 Appendix 15.1 Research Methodology 15.1.1 Methodology/Research Approach 15.1.2 Data Source 15.2 Disclaimer 15.3 Author Details

List of Tables Table 1. Smart Process Application (SPA) Key Market Segments Table 2. Key Players Covered: Ranking by Smart Process Application (SPA) Revenue Table 3. Ranking of Global Top Smart Process Application (SPA) Manufacturers by Revenue (US$ Million) in 2019 Table 4. Global Smart Process Application (SPA) Market Size Growth Rate by Type (US$ Million): 2020 VS 2026 Table 5. Key Players of Customer Experience Management Table 6. Key Players of Enterprise Content Management Table 7. Key Players of Enterprise Mobility Table 8. Key Players of Business Intelligence and Analytics Table 9. Key Players of Business Process Management Table 10. Key Players of Others Table 11. Global Smart Process Application (SPA) Market Size Growth by Application (US$ Million): 2020 VS 2026 Table 12. Global Smart Process Application (SPA) Market Size by Regions (US$ Million): 2020 VS 2026 Table 13. Global Smart Process Application (SPA) Market Size by Regions (2015-2020) (US$ Million) Table 14. Global Smart Process Application (SPA) Market Share by Regions (2015-2020) Table 15. Global Smart Process Application (SPA) Forecasted Market Size by Regions (2021-2026) (US$ Million) Table 16. Global Smart Process Application (SPA) Market Share by Regions (2021-2026) Table 17. Market Top Trends Table 18. Key Drivers: Impact Analysis Table 19. Key Challenges Table 20. Smart Process Application (SPA) Market Growth Strategy Table 21. Main Points Interviewed from Key Smart Process Application (SPA) Players Table 22. Global Smart Process Application (SPA) Revenue by Players (2015-2020) (Million US$) Table 23. Global Smart Process Application (SPA) Market Share by Players (2015-2020) Table 24. Global Top Smart Process Application (SPA) Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Smart Process Application (SPA) as of 2019) Table 25. Global Smart Process Application (SPA) by Players Market Concentration Ratio (CR5 and HHI) Table 26. Key Players Headquarters and Area Served Table 27. Key Players Smart Process Application (SPA) Product Solution and Service Table 28. Date of Enter into Smart Process Application (SPA) Market Table 29. Mergers & Acquisitions, Expansion Plans Table 30. Global Smart Process Application (SPA) Market Size by Type (2015-2020) (Million US$) Table 31. Global Smart Process Application (SPA) Market Size Share by Type (2015-2020) Table 32. Global Smart Process Application (SPA) Revenue Market Share by Type (2021-2026) Table 33. Global Smart Process Application (SPA) Market Size Share by Application (2015-2020) Table 34. Global Smart Process Application (SPA) Market Size by Application (2015-2020) (Million US$) Table 35. Global Smart Process Application (SPA) Market Size Share by Application (2021-2026) Table 36. North America Key Players Smart Process Application (SPA) Revenue (2019-2020) (Million US$) Table 37. North America Key Players Smart Process Application (SPA) Market Share (2019-2020) Table 38. North America Smart Process Application (SPA) Market Size by Type (2015-2020) (Million US$) Table 39. North America Smart Process Application (SPA) Market Share by Type (2015-2020) Table 40. North America Smart Process Application (SPA) Market Size by Application (2015-2020) (Million US$) Table 41. North America Smart Process Application (SPA) Market Share by Application (2015-2020) Table 42. Europe Key Players Smart Process Application (SPA) Revenue (2019-2020) (Million US$) Table 43. Europe Key Players Smart Process Application (SPA) Market Share (2019-2020) Table 44. Europe Smart Process Application (SPA) Market Size by Type (2015-2020) (Million US$) Table 45. Europe Smart Process Application (SPA) Market Share by Type (2015-2020) Table 46. Europe Smart Process Application (SPA) Market Size by Application (2015-2020) (Million US$) Table 47. Europe Smart Process Application (SPA) Market Share by Application (2015-2020) Table 48. China Key Players Smart Process Application (SPA) Revenue (2019-2020) (Million US$) Table 49. China Key Players Smart Process Application (SPA) Market Share (2019-2020) Table 50. China Smart Process Application (SPA) Market Size by Type (2015-2020) (Million US$) Table 51. China Smart Process Application (SPA) Market Share by Type (2015-2020) Table 52. China Smart Process Application (SPA) Market Size by Application (2015-2020) (Million US$) Table 53. China Smart Process Application (SPA) Market Share by Application (2015-2020) Table 54. Japan Key Players Smart Process Application (SPA) Revenue (2019-2020) (Million US$) Table 55. Japan Key Players Smart Process Application (SPA) Market Share (2019-2020) Table 56. Japan Smart Process Application (SPA) Market Size by Type (2015-2020) (Million US$) Table 57. Japan Smart Process Application (SPA) Market Share by Type (2015-2020) Table 58. Japan Smart Process Application (SPA) Market Size by Application (2015-2020) (Million US$) Table 59. Japan Smart Process Application (SPA) Market Share by Application (2015-2020) Table 60. Southeast Asia Key Players Smart Process Application (SPA) Revenue (2019-2020) (Million US$) Table 61. Southeast Asia Key Players Smart Process Application (SPA) Market Share (2019-2020) Table 62. Southeast Asia Smart Process Application (SPA) Market Size by Type (2015-2020) (Million US$) Table 63. Southeast Asia Smart Process Application (SPA) Market Share by Type (2015-2020) Table 64. Southeast Asia Smart Process Application (SPA) Market Size by Application (2015-2020) (Million US$) Table 65. Southeast Asia Smart Process Application (SPA) Market Share by Application (2015-2020) Table 66. India Key Players Smart Process Application (SPA) Revenue (2019-2020) (Million US$) Table 67. India Key Players Smart Process Application (SPA) Market Share (2019-2020) Table 68. India Smart Process Application (SPA) Market Size by Type (2015-2020) (Million US$) Table 69. India Smart Process Application (SPA) Market Share by Type (2015-2020) Table 70. India Smart Process Application (SPA) Market Size by Application (2015-2020) (Million US$) Table 71. India Smart Process Application (SPA) Market Share by Application (2015-2020) Table 72. Central & South America Key Players Smart Process Application (SPA) Revenue (2019-2020) (Million US$) Table 73. Central & South America Key Players Smart Process Application (SPA) Market Share (2019-2020) Table 74. Central & South America Smart Process Application (SPA) Market Size by Type (2015-2020) (Million US$) Table 75. Central & South America Smart Process Application (SPA) Market Share by Type (2015-2020) Table 76. Central & South America Smart Process Application (SPA) Market Size by Application (2015-2020) (Million US$) Table 77. Central & South America Smart Process Application (SPA) Market Share by Application (2015-2020) Table 78. Kofax Ltd Company Details Table 79. Kofax Ltd Business Overview Table 80. Kofax Ltd Product Table 81. Kofax Ltd Revenue in Smart Process Application (SPA) Business (2015-2020) (Million US$) Table 82. Kofax Ltd Recent Development Table 83. Salesforce Company Details Table 84. Salesforce Business Overview Table 85. Salesforce Product Table 86. Salesforce Revenue in Smart Process Application (SPA) Business (2015-2020) (Million US$) Table 87. Salesforce Recent Development Table 88. IBM Corporation Company Details Table 89. IBM Corporation Business Overview Table 90. IBM Corporation Product Table 91. IBM Corporation Revenue in Smart Process Application (SPA) Business (2015-2020) (Million US$) Table 92. IBM Corporation Recent Development Table 93. Appian Company Details Table 94. Appian Business Overview Table 95. Appian Product Table 96. Appian Revenue in Smart Process Application (SPA) Business (2015-2020) (Million US$) Table 97. Appian Recent Development Table 98. SAP Company Details Table 99. SAP Business Overview Table 100. SAP Product Table 101. SAP Revenue in Smart Process Application (SPA) Business (2015-2020) (Million US$) Table 102. SAP Recent Development Table 103. Opentext Corporation Company Details Table 104. Opentext Corporation Business Overview Table 105. Opentext Corporation Product Table 106. Opentext Corporation Revenue in Smart Process Application (SPA) Business (2015-2020) (Million US$) Table 107. Opentext Corporation Recent Development Table 108. KANA Software Inc Company Details Table 109. KANA Software Inc Business Overview Table 110. KANA Software Inc Product Table 111. KANA Software Inc Revenue in Smart Process Application (SPA) Business (2015-2020) (Million US$) Table 112. KANA Software Inc Recent Development Table 113. Pegasystems Business Overview Table 114. Pegasystems Product Table 115. Pegasystems Company Details Table 116. Pegasystems Revenue in Smart Process Application (SPA) Business (2015-2020) (Million US$) Table 117. Pegasystems Recent Development Table 118. Lexmark International Company Details Table 119. Lexmark International Business Overview Table 120. Lexmark International Product Table 121. Lexmark International Revenue in Smart Process Application (SPA) Business (2015-2020) (Million US$) Table 122. Lexmark International Recent Development Table 123. EMC Corp Company Details Table 124. EMC Corp Business Overview Table 125. EMC Corp Product Table 126. EMC Corp Revenue in Smart Process Application (SPA) Business (2015-2020) (Million US$) Table 127. EMC Corp Recent Development Table 128. JDA software Company Details Table 129. JDA software Business Overview Table 130. JDA software Product Table 131. JDA software Revenue in Smart Process Application (SPA) Business (2015-2020) (Million US$) Table 132. JDA software Recent Development Table 133. Baan Corp Company Details Table 134. Baan Corp Business Overview Table 135. Baan Corp Product Table 136. Baan Corp Revenue in Smart Process Application (SPA) Business (2015-2020) (Million US$) Table 137. Baan Corp Recent Development Table 138. Research Programs/Design for This Report Table 139. Key Data Information from Secondary Sources Table 140. Key Data Information from Primary Sources List of Figures Figure 1. Global Smart Process Application (SPA) Market Share by Type: 2020 VS 2026 Figure 2. Customer Experience Management Features Figure 3. Enterprise Content Management Features Figure 4. Enterprise Mobility Features Figure 5. Business Intelligence and Analytics Features Figure 6. Business Process Management Features Figure 7. Others Features Figure 8. Global Smart Process Application (SPA) Market Share by Application: 2020 VS 2026 Figure 9. Entertainment and Media Case Studies Figure 10. Logistics Case Studies Figure 11. Healthcare Case Studies Figure 12. BFSI Case Studies Figure 13. Retail Case Studies Figure 14. Telecommunications Case Studies Figure 15. Energy and Power Case Studies Figure 16. Commercial Utilities Case Studies Figure 17. Manufacturing Case Studies Figure 18. Smart Process Application (SPA) Report Years Considered Figure 19. Global Smart Process Application (SPA) Market Size YoY Growth 2015-2026 (US$ Million) Figure 20. Global Smart Process Application (SPA) Market Share by Regions: 2020 VS 2026 Figure 21. Global Smart Process Application (SPA) Market Share by Regions (2021-2026) Figure 22. Porter's Five Forces Analysis Figure 23. Global Smart Process Application (SPA) Market Share by Players in 2019 Figure 24. Global Top Smart Process Application (SPA) Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Smart Process Application (SPA) as of 2019 Figure 25. The Top 10 and 5 Players Market Share by Smart Process Application (SPA) Revenue in 2019 Figure 26. North America Smart Process Application (SPA) Market Size YoY Growth (2015-2020) (Million US$) Figure 27. Europe Smart Process Application (SPA) Market Size YoY Growth (2015-2020) (Million US$) Figure 28. China Smart Process Application (SPA) Market Size YoY Growth (2015-2020) (Million US$) Figure 29. Japan Smart Process Application (SPA) Market Size YoY Growth (2015-2020) (Million US$) Figure 30. Southeast Asia Smart Process Application (SPA) Market Size YoY Growth (2015-2020) (Million US$) Figure 31. India Smart Process Application (SPA) Market Size YoY Growth (2015-2020) (Million US$) Figure 32. Central & South America Smart Process Application (SPA) Market Size YoY Growth (2015-2020) (Million US$) Figure 33. Bottom-up and Top-down Approaches for This Report Figure 34. Data Triangulation Figure 35. Key Executives Interviewed

Kofax Ltd Salesforce IBM Corporation Appian SAP Opentext Corporation KANA Software Inc Pegasystems Lexmark International EMC Corp JDA software Baan Corp