• Executive Summary o Market Overview • Market Landscape o Market ecosystem o Value chain analysis • Market Sizing o Market definition o Market segment analysis o Market size 2019 o Market outlook: Forecast for 2019 - 2024 • Five Forces Analysis o Five forces summary o Bargaining power of buyers o Bargaining power of suppliers o Threat of new entrants o Threat of substitutes o Threat of rivalry o Market condition • Market Segmentation by Application o Market segments o Comparison by Application o Video - Market size and forecast 2019-2024 o Voice - Market size and forecast 2019-2024 o Data sharing - Market size and forecast 2019-2024 o Market opportunity by Application • Market Segmentation by Platform o Market segments o Comparison by Platform o Browser - Market size and forecast 2019-2024 o Mobile - Market size and forecast 2019-2024 o UC - Market size and forecast 2019-2024 o Market opportunity by Platform • Customer landscape o Customer landscape • Geographic Landscape o Geographic segmentation o Geographic comparison o North America - Market size and forecast 2019-2024 o Europe - Market size and forecast 2019-2024 o APAC - Market size and forecast 2019-2024 o South America - Market size and forecast 2019-2024 o MEA - Market size and forecast 2019-2024 o Key leading countries o Market opportunity by geography o Market drivers – Demand led growth o Market challenges o Market trends • Vendor Landscape o Vendor landscape o Landscape disruption • Vendor Analysis o Vendors covered o Market positioning of vendors o Alphabet Inc. o Apple Inc. o AT&T Inc. o Avaya Holdings Corp. o Cisco Systems Inc. o Dialogic Corp. o International Business Machines Corp. o Microsoft Corp. o Ribbon Communications Inc. o Vonage Holdings Corp. • Appendix o Scope of the report o Currency conversion rates for US$ o Research methodology o List of abbreviations Exhibit • 1: Key Finding 1 • 2: Key Finding 2 • 3: Key Finding 3 • 4: Key Finding 5 • 5: Key Finding 6 • 6: Key Finding 7 • 7: Key Finding 8 • 8: Key Finding 9 • 9: Parent market • 10: Market characteristics • 11: Offerings of vendors included in the market definition • 12: Market segments • 13: Global - Market size and forecast 2019 - 2024 ($ million) • 14: Global market: Year-over-year growth 2019 - 2024 (%) • 15: Five forces analysis 2019 & 2024 • 16: Bargaining power of buyers • 17: Bargaining power of suppliers • 18: Threat of new entrants • 19: Threat of substitutes • 20: Threat of rivalry • 21: Market condition - Five forces 2019 • 22: Application - Market share 2019-2024 (%) • 23: Comparison by Application • 24: Video - Market size and forecast 2019-2024 ($ million) • 25: Video - Year-over-year growth 2019-2024 (%) • 26: Voice - Market size and forecast 2019-2024 ($ million) • 27: Voice - Year-over-year growth 2019-2024 (%) • 28: Data sharing - Market size and forecast 2019-2024 ($ million) • 29: Data sharing - Year-over-year growth 2019-2024 (%) • 30: Market opportunity by Application • 31: Platform - Market share 2019-2024 (%) • 32: Comparison by Platform • 33: Browser - Market size and forecast 2019-2024 ($ million) • 34: Browser - Year-over-year growth 2019-2024 (%) • 35: Mobile - Market size and forecast 2019-2024 ($ million) • 36: Mobile - Year-over-year growth 2019-2024 (%) • 37: UC - Market size and forecast 2019-2024 ($ million) • 38: UC - Year-over-year growth 2019-2024 (%) • 39: Market opportunity by Platform • 40: Customer landscape • 41: Market share by geography 2019-2024 (%) • 42: Geographic comparison • 43: North America - Market size and forecast 2019-2024 ($ million) • 44: North America - Year-over-year growth 2019-2024 (%) • 45: Europe - Market size and forecast 2019-2024 ($ million) • 46: Europe - Year-over-year growth 2019-2024 (%) • 47: APAC - Market size and forecast 2019-2024 ($ million) • 48: APAC - Year-over-year growth 2019-2024 (%) • 49: South America - Market size and forecast 2019-2024 ($ million) • 50: South America - Year-over-year growth 2019-2024 (%) • 51: MEA - Market size and forecast 2019-2024 ($ million) • 52: MEA - Year-over-year growth 2019-2024 (%) • 53: Key leading countries • 54: Market opportunity by geography ($ million) • 55: Impact of drivers and challenges • 56: Vendor landscape • 57: Landscape disruption • 58: Industry risks • 59: Vendors covered • 60: Market positioning of vendors • 61: Alphabet Inc. - Overview • 62: Alphabet Inc. - Business segments • 63: Alphabet Inc. - Key offerings • 64: Alphabet Inc. - Key customers • 65: Alphabet Inc. - Segment focus • 66: Apple Inc. - Overview • 67: Apple Inc. - Business segments • 68: Apple Inc. - Key offerings • 69: Apple Inc. - Key customers • 70: Apple Inc. - Segment focus • 71: AT&T Inc. - Overview • 72: AT&T Inc. - Business segments • 73: AT&T Inc. - Key offerings • 74: AT&T Inc. - Key customers • 75: AT&T Inc. - Segment focus • 76: Avaya Holdings Corp. - Overview • 77: Avaya Holdings Corp. - Business segments • 78: Avaya Holdings Corp. - Key offerings • 79: Avaya Holdings Corp. - Key customers • 80: Avaya Holdings Corp. - Segment focus • 81: Cisco Systems Inc. - Overview • 82: Cisco Systems Inc. - Business segments • 83: Cisco Systems Inc. - Key offerings • 84: Cisco Systems Inc. - Key customers • 85: Cisco Systems Inc. - Segment focus • 86: Dialogic Corp. - Overview • 87: Dialogic Corp. - Product and service • 88: Dialogic Corp. - Key offerings • 89: Dialogic Corp. - Key customers • 90: Dialogic Corp. - Segment focus • 91: International Business Machines Corp. - Overview • 92: International Business Machines Corp. - Business segments • 93: International Business Machines Corp. - Key offerings • 94: International Business Machines Corp. - Key customers • 95: International Business Machines Corp. - Segment focus • 96: Microsoft Corp. - Overview • 97: Microsoft Corp. - Business segments • 98: Microsoft Corp. - Key offerings • 99: Microsoft Corp. - Key customers • 100: Microsoft Corp. - Segment focus • 101: Ribbon Communications Inc. - Overview • 102: Ribbon Communications Inc. - Business segments • 103: Ribbon Communications Inc. - Key offerings • 104: Ribbon Communications Inc. - Key customers • 105: Ribbon Communications Inc. - Segment focus • 106: Vonage Holdings Corp. - Overview • 107: Vonage Holdings Corp. - Business segments • 108: Vonage Holdings Corp. - Key offerings • 109: Vonage Holdings Corp. - Key customers • 110: Vonage Holdings Corp. - Segment focus • 111: Currency conversion rates for US$ • 112: Research Methodology • 113: Validation techniques employed for market sizing • 114: Information sources • 115: List of abbreviations

Alphabet Inc., Apple Inc., AT&T Inc., Avaya Holdings Corp., Cisco Systems Inc., Dialogic Corp., International Business Machines Corp., Microsoft Corp., Ribbon Communications Inc., Vonage Holdings Corp.