• Executive Summary o Market Overview • Market Landscape o Market ecosystem o Value chain analysis • Market Sizing o Market definition o Market segment analysis o Market size 2019 o Market outlook: Forecast for 2019 - 2024 • Five Forces Analysis o Bargaining power of buyers o Bargaining power of suppliers o Threat of new entrants o Threat of substitutes o Threat of rivalry o Market condition • Market Segmentation by End-user o Market segments o Comparison by End user placement o SMEs - Market size and forecast 2019-2024 o Large enterprises - Market size and forecast 2019-2024 o Market opportunity by End user • Customer landscape o Overview • Geographic Landscape o Geographic segmentation o Geographic comparison o North America - Market size and forecast 2019-2024 o Europe - Market size and forecast 2019-2024 o APAC - Market size and forecast 2019-2024 o South America - Market size and forecast 2019-2024 o MEA - Market size and forecast 2019-2024 o Key leading countries o Market opportunity by geography • Drivers, Challenges, and Trends o Market drivers o Volume driver - Demand led growth o Volume driver - Supply led growth o Volume driver - External factors o Volume driver - Demand shift in adjacent markets o Price driver - Inflation o Price driver - Shift from lower to higher priced units o Market challenges o Market trends • Vendor Landscape o Overview o Landscape disruption • Vendor Analysis o Vendors covered o Market positioning of vendors o Avaya Holdings Corp. o Cisco Systems Inc. o Fusion Connect Inc. o LogMeIn Inc. o Microsoft Corp. o NEC Corp. o Nextiva Inc. o Panasonic Corp. o RingCentral Inc. o Vonage Holdings Corp. • Appendix o Scope of the report o Currency conversion rates for US$ o Research methodology o List of abbreviations Exhibits • 1.Key Finding 1 • 2.Key Finding 2 • 3.Key Finding 3 • 4.Key Finding 5 • 5.Key Finding 6 • 6.Key Finding 7 • 7.Key Finding 8 • 8.Market in focus • 9.Parent market • 10.Market characteristics • 11.Offerings of vendors included in the market definition • 12.Market segments • 13.Global - Market size and forecast 2019 - 2024 ($ billion) • 14.Global market: Year-over-year growth 2019 - 2024 (%) • 15.Five forces analysis 2019 & 2024 • 16.Bargaining power of buyers • 17.Bargaining power of suppliers • 18.Threat of new entrants • 19.Threat of substitutes • 20.Threat of rivalry • 21.Market condition - Five forces 2019 • 22.End user placement - Market share 2019-2024 (%) • 23.Comparison by End user placement • 24.SMEs - Market size and forecast 2019-2024 ($ billion) • 25.SMEs - Year-over-year growth 2019-2024 (%) • 26.Large enterprises - Market size and forecast 2019-2024 ($ billion) • 27.Large enterprises - Year-over-year growth 2019-2024 (%) • 28. Market opportunity by End user • 29.Customer landscape • 30.Market share by geography 2019-2024 (%) • 31.Geographic comparison • 32.North America - Market size and forecast 2019-2024 ($ billion) • 33.North America - Year-over-year growth 2019-2024 (%) • 34.Europe - Market size and forecast 2019-2024 ($ billion) • 35.Europe - Year-over-year growth 2019-2024 (%) • 36.APAC - Market size and forecast 2019-2024 ($ billion) • 37.APAC - Year-over-year growth 2019-2024 (%) • 38.South America - Market size and forecast 2019-2024 ($ billion) • 39.South America - Year-over-year growth 2019-2024 (%) • 40.MEA - Market size and forecast 2019-2024 ($ billion) • 41.MEA - Year-over-year growth 2019-2024 (%) • 42.Key leading countries • 43.Market opportunity by geography ($ billion) • 44.Impact of drivers and challenges • 45.Vendor landscape • 46.Landscape disruption • 47.Industry risks • 48.Vendors covered • 49.Market positioning of vendors • 50.Avaya Holdings Corp. - Overview • 51.Avaya Holdings Corp. - Business segments • 52.Avaya Holdings Corp. - Key offerings • 53.Avaya Holdings Corp. - Key customers • 54.Avaya Holdings Corp. - Segment focus • 55.Cisco Systems Inc. - Overview • 56.Cisco Systems Inc. - Business segments • 57.Cisco Systems Inc. - Key offerings • 58.Cisco Systems Inc. - Key customers • 59.Cisco Systems Inc. - Segment focus • 60.Fusion Connect Inc. - Overview • 61.Fusion Connect Inc. - Product and service • 62.Fusion Connect Inc. - Key offerings • 63.Fusion Connect Inc. - Key customers • 64.Fusion Connect Inc. - Segment focus • 65.LogMeIn Inc. - Overview • 66.LogMeIn Inc. - Business segments • 67.LogMeIn Inc. - Key offerings • 68.LogMeIn Inc. - Key customers • 69.LogMeIn Inc. - Segment focus • 70.Microsoft Corp. - Overview • 71.Microsoft Corp. - Business segments • 72.Microsoft Corp. - Key offerings • 73.Microsoft Corp. - Key customers • 74.Microsoft Corp. - Segment focus • 75.NEC Corp. - Overview • 76.NEC Corp. - Business segments • 77.NEC Corp. - Key offerings • 78.NEC Corp. - Key customers • 79.NEC Corp. - Segment focus • 80.Nextiva Inc. - Overview • 81.Nextiva Inc. - Product and service • 82.Nextiva Inc. - Key offerings • 83.Nextiva Inc. - Key customers • 84.Nextiva Inc. - Segment focus • 85.Panasonic Corp. - Overview • 86.Panasonic Corp. - Business segments • 87.Panasonic Corp. - Key offerings • 88.Panasonic Corp. - Key customers • 89.Panasonic Corp. - Segment focus • 90.RingCentral Inc. - Overview • 91.RingCentral Inc. - Business segments • 92.RingCentral Inc. - Key offerings • 93.RingCentral Inc. - Key customers • 94.RingCentral Inc. - Segment focus • 95.Vonage Holdings Corp. - Overview • 96.Vonage Holdings Corp. - Business segments • 97.Vonage Holdings Corp. - Key offerings • 98.Vonage Holdings Corp. - Key customers • 99.Vonage Holdings Corp. - Segment focus • 100.Currency conversion rates for US$ • 101.Research Methodology • 102.Validation techniques employed for market sizing • 103.Information sources • 104.List of abbreviations

Avaya Holdings Corp., Cisco Systems Inc., Fusion Connect Inc., LogMeIn Inc., Microsoft Corp., NEC Corp., Nextiva Inc., Panasonic Corp., RingCentral Inc., Vonage Holdings Corp.