Table of Contents 1 Report Overview 1.1 Study Scope 1.2 Key Market Segments 1.3 Players Covered: Ranking by CRM Analytics Revenue 1.4 Market Analysis by Type 1.4.1 Global CRM Analytics Market Size Growth Rate by Type: 2020 VS 2026 1.4.2 Sales Analytics 1.4.3 Customer Analytics 1.4.4 Contact Center Analytics 1.4.5 Marketing Analytics 1.4.6 Web & Social Media Analytics 1.5 Market by Application 1.5.1 Global CRM Analytics Market Share by Application: 2020 VS 2026 1.5.2 Large Enterprises 1.5.3 Small and Medium Businesses 1.6 Study Objectives 1.7 Years Considered 2 Global Growth Trends by Regions 2.1 CRM Analytics Market Perspective (2015-2026) 2.2 CRM Analytics Growth Trends by Regions 2.2.1 CRM Analytics Market Size by Regions: 2015 VS 2020 VS 2026 2.2.2 CRM Analytics Historic Market Share by Regions (2015-2020) 2.2.3 CRM Analytics Forecasted Market Size by Regions (2021-2026) 2.3 Industry Trends and Growth Strategy 2.3.1 Market Top Trends 2.3.2 Market Drivers 2.3.3 Market Challenges 2.3.4 Porter’s Five Forces Analysis 2.3.5 CRM Analytics Market Growth Strategy 2.3.6 Primary Interviews with Key CRM Analytics Players (Opinion Leaders) 3 Competition Landscape by Key Players 3.1 Global Top CRM Analytics Players by Market Size 3.1.1 Global Top CRM Analytics Players by Revenue (2015-2020) 3.1.2 Global CRM Analytics Revenue Market Share by Players (2015-2020) 3.1.3 Global CRM Analytics Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.2 Global CRM Analytics Market Concentration Ratio 3.2.1 Global CRM Analytics Market Concentration Ratio (CR5 and HHI) 3.2.2 Global Top 10 and Top 5 Companies by CRM Analytics Revenue in 2019 3.3 CRM Analytics Key Players Head office and Area Served 3.4 Key Players CRM Analytics Product Solution and Service 3.5 Date of Enter into CRM Analytics Market 3.6 Mergers & Acquisitions, Expansion Plans 4 Breakdown Data by Type (2015-2026) 4.1 Global CRM Analytics Historic Market Size by Type (2015-2020) 4.2 Global CRM Analytics Forecasted Market Size by Type (2021-2026) 5 CRM Analytics Breakdown Data by Application (2015-2026) 5.1 Global CRM Analytics Market Size by Application (2015-2020) 5.2 Global CRM Analytics Forecasted Market Size by Application (2021-2026) 6 North America 6.1 North America CRM Analytics Market Size (2015-2020) 6.2 CRM Analytics Key Players in North America (2019-2020) 6.3 North America CRM Analytics Market Size by Type (2015-2020) 6.4 North America CRM Analytics Market Size by Application (2015-2020) 7 Europe 7.1 Europe CRM Analytics Market Size (2015-2020) 7.2 CRM Analytics Key Players in Europe (2019-2020) 7.3 Europe CRM Analytics Market Size by Type (2015-2020) 7.4 Europe CRM Analytics Market Size by Application (2015-2020) 8 China 8.1 China CRM Analytics Market Size (2015-2020) 8.2 CRM Analytics Key Players in China (2019-2020) 8.3 China CRM Analytics Market Size by Type (2015-2020) 8.4 China CRM Analytics Market Size by Application (2015-2020) 9 Japan 9.1 Japan CRM Analytics Market Size (2015-2020) 9.2 CRM Analytics Key Players in Japan (2019-2020) 9.3 Japan CRM Analytics Market Size by Type (2015-2020) 9.4 Japan CRM Analytics Market Size by Application (2015-2020) 10 Southeast Asia 10.1 Southeast Asia CRM Analytics Market Size (2015-2020) 10.2 CRM Analytics Key Players in Southeast Asia (2019-2020) 10.3 Southeast Asia CRM Analytics Market Size by Type (2015-2020) 10.4 Southeast Asia CRM Analytics Market Size by Application (2015-2020) 11 India 11.1 India CRM Analytics Market Size (2015-2020) 11.2 CRM Analytics Key Players in India (2019-2020) 11.3 India CRM Analytics Market Size by Type (2015-2020) 11.4 India CRM Analytics Market Size by Application (2015-2020) 12 Central & South America 12.1 Central & South America CRM Analytics Market Size (2015-2020) 12.2 CRM Analytics Key Players in Central & South America (2019-2020) 12.3 Central & South America CRM Analytics Market Size by Type (2015-2020) 12.4 Central & South America CRM Analytics Market Size by Application (2015-2020) 13 Key Players Profiles 13.1 Oracle 13.1.1 Oracle Company Details 13.1.2 Oracle Business Overview and Its Total Revenue 13.1.3 Oracle CRM Analytics Introduction 13.1.4 Oracle Revenue in CRM Analytics Business (2015-2020)) 13.1.5 Oracle Recent Development 13.2 SAP SE 13.2.1 SAP SE Company Details 13.2.2 SAP SE Business Overview and Its Total Revenue 13.2.3 SAP SE CRM Analytics Introduction 13.2.4 SAP SE Revenue in CRM Analytics Business (2015-2020) 13.2.5 SAP SE Recent Development 13.3 IBM 13.3.1 IBM Company Details 13.3.2 IBM Business Overview and Its Total Revenue 13.3.3 IBM CRM Analytics Introduction 13.3.4 IBM Revenue in CRM Analytics Business (2015-2020) 13.3.5 IBM Recent Development 13.4 Microsoft 13.4.1 Microsoft Company Details 13.4.2 Microsoft Business Overview and Its Total Revenue 13.4.3 Microsoft CRM Analytics Introduction 13.4.4 Microsoft Revenue in CRM Analytics Business (2015-2020) 13.4.5 Microsoft Recent Development 13.5 SAS Institute 13.5.1 SAS Institute Company Details 13.5.2 SAS Institute Business Overview and Its Total Revenue 13.5.3 SAS Institute CRM Analytics Introduction 13.5.4 SAS Institute Revenue in CRM Analytics Business (2015-2020) 13.5.5 SAS Institute Recent Development 13.6 Accenture PLC 13.6.1 Accenture PLC Company Details 13.6.2 Accenture PLC Business Overview and Its Total Revenue 13.6.3 Accenture PLC CRM Analytics Introduction 13.6.4 Accenture PLC Revenue in CRM Analytics Business (2015-2020) 13.6.5 Accenture PLC Recent Development 13.7 Infor 13.7.1 Infor Company Details 13.7.2 Infor Business Overview and Its Total Revenue 13.7.3 Infor CRM Analytics Introduction 13.7.4 Infor Revenue in CRM Analytics Business (2015-2020) 13.7.5 Infor Recent Development 13.8 Teradata 13.8.1 Teradata Company Details 13.8.2 Teradata Business Overview and Its Total Revenue 13.8.3 Teradata CRM Analytics Introduction 13.8.4 Teradata Revenue in CRM Analytics Business (2015-2020) 13.8.5 Teradata Recent Development 13.9 Angoss Software Corporation 13.9.1 Angoss Software Corporation Company Details 13.9.2 Angoss Software Corporation Business Overview and Its Total Revenue 13.9.3 Angoss Software Corporation CRM Analytics Introduction 13.9.4 Angoss Software Corporation Revenue in CRM Analytics Business (2015-2020) 13.9.5 Angoss Software Corporation Recent Development 13.10 Salesforce 13.10.1 Salesforce Company Details 13.10.2 Salesforce Business Overview and Its Total Revenue 13.10.3 Salesforce CRM Analytics Introduction 13.10.4 Salesforce Revenue in CRM Analytics Business (2015-2020) 13.10.5 Salesforce Recent Development 14 Analyst's Viewpoints/Conclusions 15 Appendix 15.1 Research Methodology 15.1.1 Methodology/Research Approach 15.1.2 Data Source 15.2 Disclaimer 15.3 Author Details

List of Tables Table 1. CRM Analytics Key Market Segments Table 2. Key Players Covered: Ranking by CRM Analytics Revenue Table 3. Ranking of Global Top CRM Analytics Manufacturers by Revenue (US$ Million) in 2019 Table 4. Global CRM Analytics Market Size Growth Rate by Type (US$ Million): 2020 VS 2026 Table 5. Key Players of Sales Analytics Table 6. Key Players of Customer Analytics Table 7. Key Players of Contact Center Analytics Table 8. Key Players of Marketing Analytics Table 9. Key Players of Web & Social Media Analytics Table 10. Global CRM Analytics Market Size Growth by Application (US$ Million): 2020 VS 2026 Table 11. Global CRM Analytics Market Size by Regions (US$ Million): 2020 VS 2026 Table 12. Global CRM Analytics Market Size by Regions (2015-2020) (US$ Million) Table 13. Global CRM Analytics Market Share by Regions (2015-2020) Table 14. Global CRM Analytics Forecasted Market Size by Regions (2021-2026) (US$ Million) Table 15. Global CRM Analytics Market Share by Regions (2021-2026) Table 16. Market Top Trends Table 17. Key Drivers: Impact Analysis Table 18. Key Challenges Table 19. CRM Analytics Market Growth Strategy Table 20. Main Points Interviewed from Key CRM Analytics Players Table 21. Global CRM Analytics Revenue by Players (2015-2020) (Million US$) Table 22. Global CRM Analytics Market Share by Players (2015-2020) Table 23. Global Top CRM Analytics Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in CRM Analytics as of 2019) Table 24. Global CRM Analytics by Players Market Concentration Ratio (CR5 and HHI) Table 25. Key Players Headquarters and Area Served Table 26. Key Players CRM Analytics Product Solution and Service Table 27. Date of Enter into CRM Analytics Market Table 28. Mergers & Acquisitions, Expansion Plans Table 29. Global CRM Analytics Market Size by Type (2015-2020) (Million US$) Table 30. Global CRM Analytics Market Size Share by Type (2015-2020) Table 31. Global CRM Analytics Revenue Market Share by Type (2021-2026) Table 32. Global CRM Analytics Market Size Share by Application (2015-2020) Table 33. Global CRM Analytics Market Size by Application (2015-2020) (Million US$) Table 34. Global CRM Analytics Market Size Share by Application (2021-2026) Table 35. North America Key Players CRM Analytics Revenue (2019-2020) (Million US$) Table 36. North America Key Players CRM Analytics Market Share (2019-2020) Table 37. North America CRM Analytics Market Size by Type (2015-2020) (Million US$) Table 38. North America CRM Analytics Market Share by Type (2015-2020) Table 39. North America CRM Analytics Market Size by Application (2015-2020) (Million US$) Table 40. North America CRM Analytics Market Share by Application (2015-2020) Table 41. Europe Key Players CRM Analytics Revenue (2019-2020) (Million US$) Table 42. Europe Key Players CRM Analytics Market Share (2019-2020) Table 43. Europe CRM Analytics Market Size by Type (2015-2020) (Million US$) Table 44. Europe CRM Analytics Market Share by Type (2015-2020) Table 45. Europe CRM Analytics Market Size by Application (2015-2020) (Million US$) Table 46. Europe CRM Analytics Market Share by Application (2015-2020) Table 47. China Key Players CRM Analytics Revenue (2019-2020) (Million US$) Table 48. China Key Players CRM Analytics Market Share (2019-2020) Table 49. China CRM Analytics Market Size by Type (2015-2020) (Million US$) Table 50. China CRM Analytics Market Share by Type (2015-2020) Table 51. China CRM Analytics Market Size by Application (2015-2020) (Million US$) Table 52. China CRM Analytics Market Share by Application (2015-2020) Table 53. Japan Key Players CRM Analytics Revenue (2019-2020) (Million US$) Table 54. Japan Key Players CRM Analytics Market Share (2019-2020) Table 55. Japan CRM Analytics Market Size by Type (2015-2020) (Million US$) Table 56. Japan CRM Analytics Market Share by Type (2015-2020) Table 57. Japan CRM Analytics Market Size by Application (2015-2020) (Million US$) Table 58. Japan CRM Analytics Market Share by Application (2015-2020) Table 59. Southeast Asia Key Players CRM Analytics Revenue (2019-2020) (Million US$) Table 60. Southeast Asia Key Players CRM Analytics Market Share (2019-2020) Table 61. Southeast Asia CRM Analytics Market Size by Type (2015-2020) (Million US$) Table 62. Southeast Asia CRM Analytics Market Share by Type (2015-2020) Table 63. Southeast Asia CRM Analytics Market Size by Application (2015-2020) (Million US$) Table 64. Southeast Asia CRM Analytics Market Share by Application (2015-2020) Table 65. India Key Players CRM Analytics Revenue (2019-2020) (Million US$) Table 66. India Key Players CRM Analytics Market Share (2019-2020) Table 67. India CRM Analytics Market Size by Type (2015-2020) (Million US$) Table 68. India CRM Analytics Market Share by Type (2015-2020) Table 69. India CRM Analytics Market Size by Application (2015-2020) (Million US$) Table 70. India CRM Analytics Market Share by Application (2015-2020) Table 71. Central & South America Key Players CRM Analytics Revenue (2019-2020) (Million US$) Table 72. Central & South America Key Players CRM Analytics Market Share (2019-2020) Table 73. Central & South America CRM Analytics Market Size by Type (2015-2020) (Million US$) Table 74. Central & South America CRM Analytics Market Share by Type (2015-2020) Table 75. Central & South America CRM Analytics Market Size by Application (2015-2020) (Million US$) Table 76. Central & South America CRM Analytics Market Share by Application (2015-2020) Table 77. Oracle Company Details Table 78. Oracle Business Overview Table 79. Oracle Product Table 80. Oracle Revenue in CRM Analytics Business (2015-2020) (Million US$) Table 81. Oracle Recent Development Table 82. SAP SE Company Details Table 83. SAP SE Business Overview Table 84. SAP SE Product Table 85. SAP SE Revenue in CRM Analytics Business (2015-2020) (Million US$) Table 86. SAP SE Recent Development Table 87. IBM Company Details Table 88. IBM Business Overview Table 89. IBM Product Table 90. IBM Revenue in CRM Analytics Business (2015-2020) (Million US$) Table 91. IBM Recent Development Table 92. Microsoft Company Details Table 93. Microsoft Business Overview Table 94. Microsoft Product Table 95. Microsoft Revenue in CRM Analytics Business (2015-2020) (Million US$) Table 96. Microsoft Recent Development Table 97. SAS Institute Company Details Table 98. SAS Institute Business Overview Table 99. SAS Institute Product Table 100. SAS Institute Revenue in CRM Analytics Business (2015-2020) (Million US$) Table 101. SAS Institute Recent Development Table 102. Accenture PLC Company Details Table 103. Accenture PLC Business Overview Table 104. Accenture PLC Product Table 105. Accenture PLC Revenue in CRM Analytics Business (2015-2020) (Million US$) Table 106. Accenture PLC Recent Development Table 107. Infor Company Details Table 108. Infor Business Overview Table 109. Infor Product Table 110. Infor Revenue in CRM Analytics Business (2015-2020) (Million US$) Table 111. Infor Recent Development Table 112. Teradata Business Overview Table 113. Teradata Product Table 114. Teradata Company Details Table 115. Teradata Revenue in CRM Analytics Business (2015-2020) (Million US$) Table 116. Teradata Recent Development Table 117. Angoss Software Corporation Company Details Table 118. Angoss Software Corporation Business Overview Table 119. Angoss Software Corporation Product Table 120. Angoss Software Corporation Revenue in CRM Analytics Business (2015-2020) (Million US$) Table 121. Angoss Software Corporation Recent Development Table 122. Salesforce Company Details Table 123. Salesforce Business Overview Table 124. Salesforce Product Table 125. Salesforce Revenue in CRM Analytics Business (2015-2020) (Million US$) Table 126. Salesforce Recent Development Table 127. Research Programs/Design for This Report Table 128. Key Data Information from Secondary Sources Table 129. Key Data Information from Primary Sources List of Figures Figure 1. Global CRM Analytics Market Share by Type: 2020 VS 2026 Figure 2. Sales Analytics Features Figure 3. Customer Analytics Features Figure 4. Contact Center Analytics Features Figure 5. Marketing Analytics Features Figure 6. Web & Social Media Analytics Features Figure 7. Global CRM Analytics Market Share by Application: 2020 VS 2026 Figure 8. Large Enterprises Case Studies Figure 9. Small and Medium Businesses Case Studies Figure 10. CRM Analytics Report Years Considered Figure 11. Global CRM Analytics Market Size YoY Growth 2015-2026 (US$ Million) Figure 12. Global CRM Analytics Market Share by Regions: 2020 VS 2026 Figure 13. Global CRM Analytics Market Share by Regions (2021-2026) Figure 14. Porter's Five Forces Analysis Figure 15. Global CRM Analytics Market Share by Players in 2019 Figure 16. Global Top CRM Analytics Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in CRM Analytics as of 2019 Figure 17. The Top 10 and 5 Players Market Share by CRM Analytics Revenue in 2019 Figure 18. North America CRM Analytics Market Size YoY Growth (2015-2020) (Million US$) Figure 19. Europe CRM Analytics Market Size YoY Growth (2015-2020) (Million US$) Figure 20. China CRM Analytics Market Size YoY Growth (2015-2020) (Million US$) Figure 21. Japan CRM Analytics Market Size YoY Growth (2015-2020) (Million US$) Figure 22. Southeast Asia CRM Analytics Market Size YoY Growth (2015-2020) (Million US$) Figure 23. India CRM Analytics Market Size YoY Growth (2015-2020) (Million US$) Figure 24. Central & South America CRM Analytics Market Size YoY Growth (2015-2020) (Million US$) Figure 25. Oracle Total Revenue (US$ Million): 2019 Compared with 2018 Figure 26. Oracle Revenue Growth Rate in CRM Analytics Business (2015-2020) Figure 27. SAP SE Total Revenue (US$ Million): 2019 Compared with 2018 Figure 28. SAP SE Revenue Growth Rate in CRM Analytics Business (2015-2020) Figure 29. IBM Total Revenue (US$ Million): 2019 Compared with 2018 Figure 30. IBM Revenue Growth Rate in CRM Analytics Business (2015-2020) Figure 31. Microsoft Total Revenue (US$ Million): 2019 Compared with 2018 Figure 32. Microsoft Revenue Growth Rate in CRM Analytics Business (2015-2020) Figure 33. SAS Institute Total Revenue (US$ Million): 2019 Compared with 2018 Figure 34. SAS Institute Revenue Growth Rate in CRM Analytics Business (2015-2020) Figure 35. Accenture PLC Total Revenue (US$ Million): 2019 Compared with 2018 Figure 36. Accenture PLC Revenue Growth Rate in CRM Analytics Business (2015-2020) Figure 37. Infor Total Revenue (US$ Million): 2019 Compared with 2018 Figure 38. Infor Revenue Growth Rate in CRM Analytics Business (2015-2020) Figure 39. Teradata Total Revenue (US$ Million): 2019 Compared with 2018 Figure 40. Teradata Revenue Growth Rate in CRM Analytics Business (2015-2020) Figure 41. Angoss Software Corporation Total Revenue (US$ Million): 2019 Compared with 2018 Figure 42. Angoss Software Corporation Revenue Growth Rate in CRM Analytics Business (2015-2020) Figure 43. Salesforce Total Revenue (US$ Million): 2019 Compared with 2018 Figure 44. Salesforce Revenue Growth Rate in CRM Analytics Business (2015-2020) Figure 45. Bottom-up and Top-down Approaches for This Report Figure 46. Data Triangulation Figure 47. Key Executives Interviewed

Oracle SAP SE IBM Microsoft SAS Institute Accenture PLC Infor Teradata Angoss Software Corporation Salesforce