Global Customer Engagement Center Workforce Optimization Market Research Report 2022
SKU ID : QYR-21509536 | Publishing Date : 18-Aug-2022 | No. of pages : 86
Detailed TOC of Global Customer Engagement Center Workforce Optimization Market Research Report 2022
1 Report Overview1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Engagement Center Workforce Optimization Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
1.2.2 Software
1.2.3 Services
1.3 Market by Application
1.3.1 Global Customer Engagement Center Workforce Optimization Market Share by Application: 2017 VS 2021 VS 2028
1.3.2 BFSI
1.3.3 ITand Telecom
1.3.4 Healthcare
1.3.5 Transportation and Logistics
1.3.6 Retail and E-Commerce
1.3.7 Others
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Customer Engagement Center Workforce Optimization Market Perspective (2017-2028)
2.2 Customer Engagement Center Workforce Optimization Growth Trends by Region
2.2.1 Customer Engagement Center Workforce Optimization Market Size by Region: 2017 VS 2021 VS 2028
2.2.2 Customer Engagement Center Workforce Optimization Historic Market Size by Region (2017-2022)
2.2.3 Customer Engagement Center Workforce Optimization Forecasted Market Size by Region (2023-2028)
2.3 Customer Engagement Center Workforce Optimization Market Dynamics
2.3.1 Customer Engagement Center Workforce Optimization Industry Trends
2.3.2 Customer Engagement Center Workforce Optimization Market Drivers
2.3.3 Customer Engagement Center Workforce Optimization Market Challenges
2.3.4 Customer Engagement Center Workforce Optimization Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Engagement Center Workforce Optimization Players by Revenue
3.1.1 Global Top Customer Engagement Center Workforce Optimization Players by Revenue (2017-2022)
3.1.2 Global Customer Engagement Center Workforce Optimization Revenue Market Share by Players (2017-2022)
3.2 Global Customer Engagement Center Workforce Optimization Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Customer Engagement Center Workforce Optimization Revenue
3.4 Global Customer Engagement Center Workforce Optimization Market Concentration Ratio
3.4.1 Global Customer Engagement Center Workforce Optimization Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Engagement Center Workforce Optimization Revenue in 2021
3.5 Customer Engagement Center Workforce Optimization Key Players Head office and Area Served
3.6 Key Players Customer Engagement Center Workforce Optimization Product Solution and Service
3.7 Date of Enter into Customer Engagement Center Workforce Optimization Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Engagement Center Workforce Optimization Breakdown Data by Type
4.1 Global Customer Engagement Center Workforce Optimization Historic Market Size by Type (2017-2022)
4.2 Global Customer Engagement Center Workforce Optimization Forecasted Market Size by Type (2023-2028)
5 Customer Engagement Center Workforce Optimization Breakdown Data by Application
5.1 Global Customer Engagement Center Workforce Optimization Historic Market Size by Application (2017-2022)
5.2 Global Customer Engagement Center Workforce Optimization Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America Customer Engagement Center Workforce Optimization Market Size (2017-2028)
6.2 North America Customer Engagement Center Workforce Optimization Market Size by Country (2017-2022)
6.3 North America Customer Engagement Center Workforce Optimization Market Size by Country (2023-2028)
6.4 United States
6.5 Canada
7 Europe
7.1 Europe Customer Engagement Center Workforce Optimization Market Size (2017-2028)
7.2 Europe Customer Engagement Center Workforce Optimization Market Size by Country (2017-2022)
7.3 Europe Customer Engagement Center Workforce Optimization Market Size by Country (2023-2028)
7.4 Germany
7.5 France
7.6 U.K.
7.7 Italy
7.8 Russia
7.9 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Engagement Center Workforce Optimization Market Size (2017-2028)
8.2 Asia-Pacific Customer Engagement Center Workforce Optimization Market Size by Country (2017-2022)
8.3 Asia-Pacific Customer Engagement Center Workforce Optimization Market Size by Country (2023-2028)
8.4 China
8.5 Japan
8.6 South Korea
8.7 Southeast Asia
8.8 India
8.9 Australia
9 Latin America
9.1 Latin America Customer Engagement Center Workforce Optimization Market Size (2017-2028)
9.2 Latin America Customer Engagement Center Workforce Optimization Market Size by Country (2017-2022)
9.3 Latin America Customer Engagement Center Workforce Optimization Market Size by Country (2023-2028)
9.4 Mexico
9.5 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Engagement Center Workforce Optimization Market Size (2017-2028)
10.2 Middle East & Africa Customer Engagement Center Workforce Optimization Market Size by Country (2017-2022)
10.3 Middle East & Africa Customer Engagement Center Workforce Optimization Market Size by Country (2023-2028)
10.4 Turkey
10.5 Saudi Arabia
10.6 UAE
11 Key Players Profiles
11.1 Verint Systems Inc.
11.1.1 Verint Systems Inc. Company Detail
11.1.2 Verint Systems Inc. Business Overview
11.1.3 Verint Systems Inc. Customer Engagement Center Workforce Optimization Introduction
11.1.4 Verint Systems Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022)
11.1.5 Verint Systems Inc. Recent Development
11.2 Aspect Software, Inc.
11.2.1 Aspect Software, Inc. Company Detail
11.2.2 Aspect Software, Inc. Business Overview
11.2.3 Aspect Software, Inc. Customer Engagement Center Workforce Optimization Introduction
11.2.4 Aspect Software, Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022)
11.2.5 Aspect Software, Inc. Recent Development
11.3 Calabrio, Inc.
11.3.1 Calabrio, Inc. Company Detail
11.3.2 Calabrio, Inc. Business Overview
11.3.3 Calabrio, Inc. Customer Engagement Center Workforce Optimization Introduction
11.3.4 Calabrio, Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022)
11.3.5 Calabrio, Inc. Recent Development
11.4 CRMXchange
11.4.1 CRMXchange Company Detail
11.4.2 CRMXchange Business Overview
11.4.3 CRMXchange Customer Engagement Center Workforce Optimization Introduction
11.4.4 CRMXchange Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022)
11.4.5 CRMXchange Recent Development
11.5 Avaya Inc.
11.5.1 Avaya Inc. Company Detail
11.5.2 Avaya Inc. Business Overview
11.5.3 Avaya Inc. Customer Engagement Center Workforce Optimization Introduction
11.5.4 Avaya Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022)
11.5.5 Avaya Inc. Recent Development
11.6 Genesys Telecommunications Laboratories, Inc.
11.6.1 Genesys Telecommunications Laboratories, Inc. Company Detail
11.6.2 Genesys Telecommunications Laboratories, Inc. Business Overview
11.6.3 Genesys Telecommunications Laboratories, Inc. Customer Engagement Center Workforce Optimization Introduction
11.6.4 Genesys Telecommunications Laboratories, Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022)
11.6.5 Genesys Telecommunications Laboratories, Inc. Recent Development
11.7 Open Text Corporation
11.7.1 Open Text Corporation Company Detail
11.7.2 Open Text Corporation Business Overview
11.7.3 Open Text Corporation Customer Engagement Center Workforce Optimization Introduction
11.7.4 Open Text Corporation Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022)
11.7.5 Open Text Corporation Recent Development
11.8 ConvergeOne, Inc.
11.8.1 ConvergeOne, Inc. Company Detail
11.8.2 ConvergeOne, Inc. Business Overview
11.8.3 ConvergeOne, Inc. Customer Engagement Center Workforce Optimization Introduction
11.8.4 ConvergeOne, Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022)
11.8.5 ConvergeOne, Inc. Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Figures, Tables and Charts Available in Global Customer Engagement Center Workforce Optimization Market Research Report 2022
List of TablesTable 1. Global Customer Engagement Center Workforce Optimization Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
Table 2. Key Players of Software
Table 3. Key Players of Services
Table 4. Global Customer Engagement Center Workforce Optimization Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
Table 5. Global Customer Engagement Center Workforce Optimization Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
Table 6. Global Customer Engagement Center Workforce Optimization Market Size by Region (2017-2022) & (US$ Million)
Table 7. Global Customer Engagement Center Workforce Optimization Market Share by Region (2017-2022)
Table 8. Global Customer Engagement Center Workforce Optimization Forecasted Market Size by Region (2023-2028) & (US$ Million)
Table 9. Global Customer Engagement Center Workforce Optimization Market Share by Region (2023-2028)
Table 10. Customer Engagement Center Workforce Optimization Market Trends
Table 11. Customer Engagement Center Workforce Optimization Market Drivers
Table 12. Customer Engagement Center Workforce Optimization Market Challenges
Table 13. Customer Engagement Center Workforce Optimization Market Restraints
Table 14. Global Customer Engagement Center Workforce Optimization Revenue by Players (2017-2022) & (US$ Million)
Table 15. Global Customer Engagement Center Workforce Optimization Market Share by Players (2017-2022)
Table 16. Global Top Customer Engagement Center Workforce Optimization Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Engagement Center Workforce Optimization as of 2021)
Table 17. Ranking of Global Top Customer Engagement Center Workforce Optimization Companies by Revenue (US$ Million) in 2021
Table 18. Global 5 Largest Players Market Share by Customer Engagement Center Workforce Optimization Revenue (CR5 and HHI) & (2017-2022)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players Customer Engagement Center Workforce Optimization Product Solution and Service
Table 21. Date of Enter into Customer Engagement Center Workforce Optimization Market
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global Customer Engagement Center Workforce Optimization Market Size by Type (2017-2022) & (US$ Million)
Table 24. Global Customer Engagement Center Workforce Optimization Revenue Market Share by Type (2017-2022)
Table 25. Global Customer Engagement Center Workforce Optimization Forecasted Market Size by Type (2023-2028) & (US$ Million)
Table 26. Global Customer Engagement Center Workforce Optimization Revenue Market Share by Type (2023-2028)
Table 27. Global Customer Engagement Center Workforce Optimization Market Size by Application (2017-2022) & (US$ Million)
Table 28. Global Customer Engagement Center Workforce Optimization Revenue Market Share by Application (2017-2022)
Table 29. Global Customer Engagement Center Workforce Optimization Forecasted Market Size by Application (2023-2028) & (US$ Million)
Table 30. Global Customer Engagement Center Workforce Optimization Revenue Market Share by Application (2023-2028)
Table 31. North America Customer Engagement Center Workforce Optimization Market Size by Country (2017-2022) & (US$ Million)
Table 32. North America Customer Engagement Center Workforce Optimization Market Size by Country (2023-2028) & (US$ Million)
Table 33. Europe Customer Engagement Center Workforce Optimization Market Size by Country (2017-2022) & (US$ Million)
Table 34. Europe Customer Engagement Center Workforce Optimization Market Size by Country (2023-2028) & (US$ Million)
Table 35. Asia-Pacific Customer Engagement Center Workforce Optimization Market Size by Region (2017-2022) & (US$ Million)
Table 36. Asia-Pacific Customer Engagement Center Workforce Optimization Market Size by Region (2023-2028) & (US$ Million)
Table 37. Latin America Customer Engagement Center Workforce Optimization Market Size by Country (2017-2022) & (US$ Million)
Table 38. Latin America Customer Engagement Center Workforce Optimization Market Size by Country (2023-2028) & (US$ Million)
Table 39. Middle East & Africa Customer Engagement Center Workforce Optimization Market Size by Country (2017-2022) & (US$ Million)
Table 40. Middle East & Africa Customer Engagement Center Workforce Optimization Market Size by Country (2023-2028) & (US$ Million)
Table 41. Verint Systems Inc. Company Detail
Table 42. Verint Systems Inc. Business Overview
Table 43. Verint Systems Inc. Customer Engagement Center Workforce Optimization Product
Table 44. Verint Systems Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) & (US$ Million)
Table 45. Verint Systems Inc. Recent Development
Table 46. Aspect Software, Inc. Company Detail
Table 47. Aspect Software, Inc. Business Overview
Table 48. Aspect Software, Inc. Customer Engagement Center Workforce Optimization Product
Table 49. Aspect Software, Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) & (US$ Million)
Table 50. Aspect Software, Inc. Recent Development
Table 51. Calabrio, Inc. Company Detail
Table 52. Calabrio, Inc. Business Overview
Table 53. Calabrio, Inc. Customer Engagement Center Workforce Optimization Product
Table 54. Calabrio, Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) & (US$ Million)
Table 55. Calabrio, Inc. Recent Development
Table 56. CRMXchange Company Detail
Table 57. CRMXchange Business Overview
Table 58. CRMXchange Customer Engagement Center Workforce Optimization Product
Table 59. CRMXchange Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) & (US$ Million)
Table 60. CRMXchange Recent Development
Table 61. Avaya Inc. Company Detail
Table 62. Avaya Inc. Business Overview
Table 63. Avaya Inc. Customer Engagement Center Workforce Optimization Product
Table 64. Avaya Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) & (US$ Million)
Table 65. Avaya Inc. Recent Development
Table 66. Genesys Telecommunications Laboratories, Inc. Company Detail
Table 67. Genesys Telecommunications Laboratories, Inc. Business Overview
Table 68. Genesys Telecommunications Laboratories, Inc. Customer Engagement Center Workforce Optimization Product
Table 69. Genesys Telecommunications Laboratories, Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) & (US$ Million)
Table 70. Genesys Telecommunications Laboratories, Inc. Recent Development
Table 71. Open Text Corporation Company Detail
Table 72. Open Text Corporation Business Overview
Table 73. Open Text Corporation Customer Engagement Center Workforce Optimization Product
Table 74. Open Text Corporation Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) & (US$ Million)
Table 75. Open Text Corporation Recent Development
Table 76. ConvergeOne, Inc. Company Detail
Table 77. ConvergeOne, Inc. Business Overview
Table 78. ConvergeOne, Inc. Customer Engagement Center Workforce Optimization Product
Table 79. ConvergeOne, Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2017-2022) & (US$ Million)
Table 80. ConvergeOne, Inc. Recent Development
Table 81. Research Programs/Design for This Report
Table 82. Key Data Information from Secondary Sources
Table 83. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Customer Engagement Center Workforce Optimization Market Share by Type: 2021 VS 2028
Figure 2. Software Features
Figure 3. Services Features
Figure 4. Global Customer Engagement Center Workforce Optimization Market Share by Application in 2021 & 2028
Figure 5. BFSI Case Studies
Figure 6. ITand Telecom Case Studies
Figure 7. Healthcare Case Studies
Figure 8. Transportation and Logistics Case Studies
Figure 9. Retail and E-Commerce Case Studies
Figure 10. Others Case Studies
Figure 11. Customer Engagement Center Workforce Optimization Report Years Considered
Figure 12. Global Customer Engagement Center Workforce Optimization Market Size (US$ Million), Year-over-Year: 2017-2028
Figure 13. Global Customer Engagement Center Workforce Optimization Market Size, (US$ Million), 2017 VS 2021 VS 2028
Figure 14. Global Customer Engagement Center Workforce Optimization Market Share by Region: 2021 VS 2028
Figure 15. Global Customer Engagement Center Workforce Optimization Market Share by Players in 2021
Figure 16. Global Top Customer Engagement Center Workforce Optimization Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Engagement Center Workforce Optimization as of 2021)
Figure 17. The Top 10 and 5 Players Market Share by Customer Engagement Center Workforce Optimization Revenue in 2021
Figure 18. North America Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 19. North America Customer Engagement Center Workforce Optimization Market Share by Country (2017-2028)
Figure 20. United States Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 21. Canada Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 22. Europe Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 23. Europe Customer Engagement Center Workforce Optimization Market Share by Country (2017-2028)
Figure 24. Germany Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 25. France Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 26. U.K. Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 27. Italy Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 28. Russia Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 29. Nordic Countries Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 30. Asia-Pacific Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 31. Asia-Pacific Customer Engagement Center Workforce Optimization Market Share by Region (2017-2028)
Figure 32. China Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 33. Japan Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 34. South Korea Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 35. Southeast Asia Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 36. India Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 37. Australia Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 38. Latin America Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 39. Latin America Customer Engagement Center Workforce Optimization Market Share by Country (2017-2028)
Figure 40. Mexico Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 41. Brazil Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 42. Middle East & Africa Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 43. Middle East & Africa Customer Engagement Center Workforce Optimization Market Share by Country (2017-2028)
Figure 44. Turkey Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 45. Saudi Arabia Customer Engagement Center Workforce Optimization Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 46. Verint Systems Inc. Revenue Growth Rate in Customer Engagement Center Workforce Optimization Business (2017-2022)
Figure 47. Aspect Software, Inc. Revenue Growth Rate in Customer Engagement Center Workforce Optimization Business (2017-2022)
Figure 48. Calabrio, Inc. Revenue Growth Rate in Customer Engagement Center Workforce Optimization Business (2017-2022)
Figure 49. CRMXchange Revenue Growth Rate in Customer Engagement Center Workforce Optimization Business (2017-2022)
Figure 50. Avaya Inc. Revenue Growth Rate in Customer Engagement Center Workforce Optimization Business (2017-2022)
Figure 51. Genesys Telecommunications Laboratories, Inc. Revenue Growth Rate in Customer Engagement Center Workforce Optimization Business (2017-2022)
Figure 52. Open Text Corporation Revenue Growth Rate in Customer Engagement Center Workforce Optimization Business (2017-2022)
Figure 53. ConvergeOne, Inc. Revenue Growth Rate in Customer Engagement Center Workforce Optimization Business (2017-2022)
Figure 54. Bottom-up and Top-down Approaches for This Report
Figure 55. Data Triangulation
Figure 56. Key Executives Interviewed
Keyplayers in Global Customer Engagement Center Workforce Optimization Market Research Report 2022
Verint Systems Inc.Aspect Software, Inc.
Calabrio, Inc.
CRMXchange
Avaya Inc.
Genesys Telecommunications Laboratories, Inc.
Open Text Corporation
ConvergeOne, Inc.